Can my tour operator pocket my airline refund?
Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?
Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?
One of the most memorable trips of my life was seeing Denali National Park years ago when I edited the Alaska pages for Travel Weekly.
Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.
Nothing extraordinary happened when Paul Candia rented a car from Budget in New York recently. There’s no frivolous damage claim, no extra fee, not even a rude employee to complain about.
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”
When Allan Keiter’s dog needs major surgery, he’s forced to cancel his Caribbean vacation. But his hotel won’t let him reschedule his vacation. Why not?