Why won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
REFUND
Hey TAR Airlines, where’s my ticket refund?
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised?
Am I not entitled to a ticket credit, Virgin Atlantic?
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
Hello, relaxation? Not with this Booking.com reservation
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
Accidentally booked 10 nonrefundable nights instead of one on Expedia
Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error?
American Airlines refunded only half of my ticket — where’s the rest?
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
Why did I pay Swiss an extra $99 for a middle seat?
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.
Downgraded on my flight home — where’s my refund?
After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat?
I lost my vacation. Can I get a refund from Travelocity?
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
I’m still waiting for a refund from Hotels.com
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.