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REFUND

She returned her Gucci bag but didn't get a refund.

She returned a Gucci bag to TJ Maxx. But where’s her refund?

January 21, 2024June 6, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When she shows up at her Vrbo rental for a one-night stay, the access code doesn't work. She asks for a refund, the owner blocks her.

She wanted a refund for her Vrbo rental. The owner blocked her.

January 21, 2024May 30, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

She returned her rental car, but Avis charged her an extra $4,228

April 8, 2024May 9, 2022 by Christopher Elliott

After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?

Categories The Travel Troubleshooter
What if you cancel your American Airlines tickets and your travel agent hands you a voucher that only covers 20 percent of a new fare? That's the strange situation in which Michelle Crespo found herself.

A 20 percent credit for my American Airlines tickets? That’s insane!

March 17, 2025April 26, 2022 by Christopher Elliott

What if you cancel your American Airlines tickets and your travel agent hands you a voucher that only covers 20 percent of a new fare? That’s the strange situation in which Michelle Crespo found herself.

Categories Airline Problems
Samsung offers her a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, the manufacturer isn't doing what it promised.

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3 

January 21, 2024March 7, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Her Colorado Avalanche game is canceled at the start of the pandemic. The organizer promises her a refund but switches to a credit.

The Avalanche offered her money back. Looks like her refund request got buried

January 21, 2024February 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Kristen Nelson cancels her trip to Iceland in 2020, the refund for her rental car is frozen. The rental company wants her to accept a credit.

Iceland Car Rental charged my card, and my refund is frozen

January 21, 2024February 7, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation.

I have long-haul COVID. Why can’t I get a refund for my Lady Gaga tickets?

January 21, 2024January 31, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won't offer a refund or extend his credit.

Help! My Expedia tour credit is about to expire

January 21, 2024January 24, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won’t offer a refund or extend his credit. Is he about to lose $1,875?

Categories The Travel Troubleshooter
When Kim Josund cancels her trip to Iceland, she believes she's entitled to a full refund from Blue Lagoon. Why are her they refusing?

She canceled her Iceland trip through Blue Lagoon in time. Where’s her refund?

January 21, 2024January 17, 2022 by Christopher Elliott

She canceled her Iceland trip in time. Where’s her refund?

Categories The Travel Troubleshooter
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