They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?
MARRIOTT
Why won’t Groupon accept my cancellation?
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
What does Marriott owe me for a reflagging nightmare?
When Donna Larkin booked a room at the Hotel Ashbourne Marriott last year, she had no way of knowing it was about to change owners.
How much is your stolen property worth? Who can say?
Theft happens. Even at a hotel with a sterling reputation, like Marriott.
Help! I’ve been ‘walked’ to a motel
Karen Johnson gets some bad news from her hotel just before she checks in: There’s no room for her. Instead, she’s sent packing to an inferior motel, and when she complains, she’s mailed a form response. Now what?