When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?
The Shelbourne Dublin is on a mission to become a zero-waste hotel. It’s a lofty goal for any establishment, let alone a 200-year-old luxury hotel known as the Grand Dame of Dublin.
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.
It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.
When Donna Larkin booked a room at the Hotel Ashbourne Marriott last year, she had no way of knowing it was about to change owners.
