The Sheraton Suites abandoned me during the hurricane

In the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Why did the hotel forsake him? Read more “The Sheraton Suites abandoned me during the hurricane”

We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?

When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. Read more “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”

Why won’t Groupon accept my cancellation?

Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund? Read more “Why won’t Groupon accept my cancellation?”

Double-billed for parking by my car rental company

Even though parking is included in Todd Brown’s hotel rate, he’s charged again through his car rental company. Should he have to pay his bill twice?
Read more “Double-billed for parking by my car rental company”

He says he didn’t smoke in his room, but Marriott says he did – who’s right?

Joe Wilson says he didn’t smoke at the Courtyard Boston Lowell. The hotel says he did. Or, to be exact, that he left the room smelling like cigarette smoke.
Read more “He says he didn’t smoke in his room, but Marriott says he did – who’s right?”