The Sheraton Suites abandoned me during the hurricane

In the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Why did the hotel forsake him? Read more “The Sheraton Suites abandoned me during the hurricane”

Orkin says there were no bedbugs in our hotel room — so what bit us?

When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control. This specialist confirmed that the room contained no bedbugs. So why is Paddock now asking for almost $3,000 in damages? Read more “Orkin says there were no bedbugs in our hotel room — so what bit us?”

We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?

When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. Read more “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”

Why won’t Groupon accept my cancellation?

Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund? Read more “Why won’t Groupon accept my cancellation?”

This hotel charge has me fuming!

After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him? Read more “This hotel charge has me fuming!”

This free newsletter will save you from scams.