Marriott closed my hotel but kept my money — and offered gift cards instead
When Jason Hanna prepaid $525 for a weekend at the Four Points by Sheraton LAX, he expected to stay at the Four Points by Sheraton LAX.
MARRIOTT
This rental is completely uninhabitable! I want my Marriott Bonvoy points back
When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?
How Ireland’s Shelbourne Hotel is finding sustainability
The Shelbourne Dublin is on a mission to become a zero-waste hotel. It’s a lofty goal for any establishment, let alone a 200-year-old luxury hotel known as the Grand Dame of Dublin.
I paid twice for my hotel on Booking.com. Can I get a refund?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?
Why won’t Groupon accept my cancellation?
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
Should Marriott apologize for this purse-snatching incident?
She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.
Beware of travel industry doublespeak
It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.
