What does Marriott owe me for a reflagging nightmare?
When Donna Larkin booked a room at the Hotel Ashbourne Marriott last year, she had no way of knowing it was about to change owners.
MARRIOTT
How much is your stolen property worth? Who can say?
Theft happens. Even at a hotel with a sterling reputation, like Marriott.
Help! I’ve been ‘walked’ to a motel
Karen Johnson gets some bad news from her hotel just before she checks in: There’s no room for her. Instead, she’s sent packing to an inferior motel, and when she complains, she’s mailed a form response. Now what?
The Travel Troubleshooter: Help! I paid twice for my all-inclusive vacation
Esther Mikula thought she booked an all-inclusive hotel in Aruba. But when she checks in, she discovers that the rate doesn’t include food, beverages and activities, as promised. Now she has to pay extra. Is she owed a refund?
The Travel Troubleshooter: Oh no, my hotel rewards have been downgraded!
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
Is this too much compensation? Men’s room mixup nets guest $200 gift card from Marriott
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
Can this trip be saved? There was a meeting in the ladies room
Mark Gross was in the wrong place at the wrong time. Specifically, it was a room at the Renaissance Tampa International Plaza Hotel in Tampa that no man should ever enter. But I don’t want to get ahead of myself.