Here to help
Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”
Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”
Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now? Read more “I slept with my companion and I want a refund”
Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.
And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.
Oops.
Read more “Did we neglect to mention the $651 drop-off fee?”
Do online travel agencies make things up in order to keep your hard-earned money? That’s what Gavin Lipschitz wanted to know after he made a recent reservation through Hotwire.
Read more “Is Hotwire ‘making stuff up’?”
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in a neighborhood that’s not exactly known for its safety. Can she get a refund?
Read more “Help! My Hotwire hotel is in a dangerous neighborhood”
Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations, all bets are off. Can she get a refund?
Read more “A “sticky” situation at the Omni”
Dan Sondhelm returns his Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire, his online agency, and Hertz?
Read more “Charged an extra $134 for my car because I’m an hour late”
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?
Read more “What to do when things go “awry” with your Hotwire booking”
Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit card company won’t cover it. Why not?
Read more “Extreme card confusion on my rental car”
