Here to help
Nikki McKinnis is disappointed with her recent Hotwire deal.
She played Hotel Roulette — and lost. It’s a game of chance — bidding on mystery lodging with Hotwire. If your bid is accepted, the hotel is revealed. In the end, you might get a great hotel at a fabulous price. Or you might not. Read more “Her Hotwire deal was a big disappointment! Can she get a refund?”
Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”
John Nicholson books an Alamo rental car through Hotwire. One day after he picks up the car it starts spewing oil, but Alamo doesn’t have a replacement. His quest for a replacement car and compensation for the lost day brings him to us. Read more “My Alamo rental broke down — can’t someone give me a refund?”
When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need? Read more “I already have auto insurance, so why is Europcar forcing me to buy it for my car rental?”
When Robert Segal and his wife planned their Mexican vacation, they reserved an SUV from National Car Rental through Hotwire. But when they arrived at the National rental facility in Mexico City to pick up the car, they found that there was no SUV available for them to drive off the lot. National had “oversold” its vehicle inventory. Read more “National overbooked and left me stranded in Mexico with no car”
