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HOTWIRE

Booked two cars by accident.

I accidentally booked two rental cars on Hotwire. Can I get my money back?

December 6, 2023January 3, 2023 by Christopher Elliott

When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn’t. Can he drive two cars at once?

Categories The Travel Troubleshooter

Dollar said I was a ‘no-show’ and took my money

December 7, 2023June 2, 2017 by Christopher Elliott

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money?

Categories The Travel Troubleshooter
I had to sleep with my companion because there were not two twin beds as promised.

No single beds so I slept with my companion and I want a refund

August 11, 2023November 10, 2016 by Christopher Elliott

Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?

Categories The Travel Troubleshooter

Did we neglect to mention the $651 drop-off fee?

November 6, 2015 by Christopher Elliott

Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.

And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.

Oops.

Read more

Categories Commentary

Is Hotwire ‘making stuff up’?

September 22, 2015 by Christopher Elliott

Do online travel agencies make things up in order to keep your hard-earned money? That’s what Gavin Lipschitz wanted to know after he made a recent reservation through Hotwire.

Read more

Categories Case Dismissed

Help! My Hotwire hotel is in a dangerous neighborhood

November 1, 2023March 27, 2015 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Shutterstock

A “sticky” situation at the Omni

September 5, 2023November 28, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Charged an extra $134 for my rental car because I’m an hour late

December 10, 2023November 14, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Jeff Whyte / Shutterstock.com

What to do when things go “awry” with your Hotwire booking

December 6, 2023September 12, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Shutterstock

Extreme card confusion on my Alamo rental car

August 28, 2023July 11, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
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