Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”
Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”
Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now? Read more “I slept with my companion and I want a refund”
Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.
And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.
Read more “Did we neglect to mention the $651 drop-off fee?”
Do online travel agencies make things up in order to keep your hard-earned money? That’s what Gavin Lipschitz wanted to know after he made a recent reservation through Hotwire.
Read more “Is Hotwire ‘making stuff up’?”
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in a neighborhood that’s not exactly known for its safety. Can she get a refund?
Read more “Help! My Hotwire hotel is in a dangerous neighborhood”
Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations, all bets are off. Can she get a refund?
Read more “A “sticky” situation at the Omni”