Hotwire address is getting us into hot water. Should we delete it?

Sometimes, facts can be painful. But the truth should never hurt, at least physically.

Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”

Dollar said I was a ‘no-show’ and took my money

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money? Read more “Dollar said I was a ‘no-show’ and took my money”

I slept with my companion and I want a refund

Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now? Read more “I slept with my companion and I want a refund”

Did we neglect to mention the $651 drop-off fee?

Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.

And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.

Oops.
Read more “Did we neglect to mention the $651 drop-off fee?”

Is Hotwire ‘making stuff up’?

Do online travel agencies make things up in order to keep your hard-earned money? That’s what Gavin Lipschitz wanted to know after he made a recent reservation through Hotwire.

Read more “Is Hotwire ‘making stuff up’?”

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