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HOTWIRE

When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn't.

I accidentally booked two rental cars on Hotwire. Can I get my money back?

January 19, 2024January 3, 2023 by Christopher Elliott

When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn’t. Can he drive two cars at once?

Categories The Travel Troubleshooter

Dollar said I was a ‘no-show’ and took my money

February 1, 2024June 2, 2017 by Christopher Elliott

Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money?

Categories The Travel Troubleshooter
I had to sleep with my companion because there were not two twin beds as promised.

No single beds so I slept with my companion and I want a refund

February 2, 2024November 10, 2016 by Christopher Elliott

Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?

Categories The Travel Troubleshooter
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.

Did we neglect to mention the $651 drop-off fee?

February 5, 2024November 6, 2015 by Christopher Elliott

Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.

Categories Commentary

Is Hotwire ‘making stuff up’?

February 5, 2024September 22, 2015 by Christopher Elliott

Do online travel agencies make things up in order to keep your hard-earned money?

Categories Case Dismissed
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.

Help! My Hotwire hotel is in a dangerous neighborhood

February 5, 2024March 27, 2015 by Christopher Elliott

Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.

Categories The Travel Troubleshooter
Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations. Can she get a refund?

A “sticky” situation at the Omni

January 29, 2024November 28, 2014 by Christopher Elliott

Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations. Can she get a refund?

Categories The Travel Troubleshooter
Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Charged an extra $134 for my rental car because I’m an hour late

January 29, 2024November 14, 2014 by Christopher Elliott

Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire

Categories The Travel Troubleshooter
Elsa Chung's Hotwire booking goes "awry" after her promo code doesn't work and the hotel isn't what she expected. What should she do?

What to do when things go “awry” with your Hotwire booking

January 28, 2024September 12, 2014 by Christopher Elliott

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?

Categories The Travel Troubleshooter
Harold Nagase tries to add a day to his Hotwire Alamo car rental, but when the vehicle is damaged, his credit card company won’t cover it.

Extreme card confusion on my Alamo rental car

January 27, 2024July 11, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
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