Nikki McKinnis played Hotel Roulette — and lost. Hotel roulette? You know that game of chance. It’s booking lodging through Priceline’s “Name Your Own Price” or Hotwire’s “Hot Rates,” where, if your requested price is met, you get a hotel room but without a choice of lodging provider. So you’re either going to be excited about getting a great deal at a nice hotel, or, in this case, disappointed.
Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com.
John Nicholson books an Alamo rental car through Hotwire. One day after he picks up the car it starts spewing oil, but Alamo doesn’t have a replacement. His quest for a replacement car and compensation for the lost day brings him to us.
When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?
When Robert Segal and his wife planned their Mexican vacation, they reserved an SUV from National Car Rental through Hotwire. But when they arrived at the National rental facility in Mexico City to pick up the car, they found that there was no SUV available for them to drive off the lot. National had “oversold” its vehicle inventory.
When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got?
Ed Samson is a “no-show” for his Hotwire rental in San Juan, Puerto Rico. Why won’t Dollar Rent a Car refund his money?
Rob Faunce’s trip to Paris is one he’ll remember – for all the wrong reasons.
First he was mugged. Then his room was infested with bedbugs. And to add insult to actual injury, although the hotel staff expressed sympathy for Faunce, they sent him back to Hotwire when he asked for compensation. And yes — Hotwire refused to issue Faunce a refund.
Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?
Hotwire and two other Expedia companies create confusion that threatens a break on the beach for 33 university students.
When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
Hotwire’s hotels can be an incredible deal, but how far will the company go to sell even more rooms? Would it lie?
Barbara Hyland’s Alamo car rental reservation, made through Hotwire, had the wrong dates on it. The error was caught immediately, but Hotwire refuses to issue her a refund.
When Meldra Driscoll tries to check in at the DoubleTree, she gets some bad news: Her reservation’s been canceled. So why is her online travel agency keeping her money?
If you think mandatory resort fees represent the free market at its best, please don’t read this post.
Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.
Do online travel agencies make things up in order to keep your hard-earned money?
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in a
Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations, all
Dan Sondhelm returns his Hertz rental car an hour late and is billed an extra $134 for it. Is this
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What
Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit
When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.
Elise Chon’s reservation is off by a month – an error made by a travel agent. Does she still have to pay for the hotel stay she missed?
Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until