Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
Question: I need your help resolving a situation that I have with Hotwire. A little over a year ago I booked a flight from Baltimore to Orlando, but canceled because of a hurricane.
Before I canceled, I called Hotwire and told them that I was concerned about the weather and afraid to travel at that time. A representative told me to contact Allianz, the company through which I had insured my tickets.
An Allianz representative led me to believe that I might be able to receive a refund, and suggested I call Hotwire to cancel my ticket, which I did. When I requested a refund, Allianz denied me and referred me to Hotwire. Hotwire denied me and said I had a ticket credit, and referred me to the airline. The airline just referred me back to Hotwire. Read more “My ticket credit is gone — can you help me get it back?”
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.
For those of you just joining us, Hotwire lets you book a type of hotel in a general geographic location, and only reveals the name of the property after you’ve paid for a nonrefundable reservation.
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until almost the last minute. But then Travelocity pulled ahead with just seconds left in the voting — almost a photo finish.
Expedia, Orbitz and Priceline round out the list, followed by Hotwire.
I didn’t distinguish between so-called “opaque” sites like Priceline and Hotwire and the “full-service” agencies. The list is a useful guide for anyone considering making a travel purchase online.
Question: I hope you can help me with a Hotwire Hotel reservation. I booked a three-star “Las Vegas Strip — South Area Hotel” on Hotwire recently. I got a room at Hooters Casino Hotel for $47 per night, plus taxes and fees.
There are two problems with the result. First, it’s not on the Las Vegas Strip; it’s more than half a mile away. And second, it’s listed as a “Super Savings” rate, which Hotwire classifies as “more than 30 percent off retail price.” But most websites have the normal price at about $45 to $50 per night. Where’s the “super” savings? Read more “No ‘super’ savings on my Las Vegas strip hotel”
Resort fees fall under the category of “nuisance” surcharges because they’re usually so insignificant that they’re not worth fighting. And travel companies know it, which is one reason they keep piling ’em on.