Barbara Hyland’s Alamo car rental reservation, made through Hotwire, had the wrong dates on it. The error was caught immediately, but Hotwire refuses to issue her a refund. ““It’s like they’re stealing our money””
When Meldra Driscoll tries to check in at the DoubleTree, she gets some bad news: Her reservation’s been canceled. So why is her online travel agency keeping her money?
“I want a refund for my canceled hotel room”
If you think mandatory resort fees represent the free market at its best, please don’t read this post.
“If you love mandatory resort fees, don’t read this story”
Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.
And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.
Do online travel agencies make things up in order to keep your hard-earned money? That’s what Gavin Lipschitz wanted to know after he made a recent reservation through Hotwire.