When Rachel Abott’s flight from Bali to New York is canceled, she finds another way to get home. But now her online travel agency is refusing her a refund. What’s going on here?
Read more “Hotwire says I was a “no show” and my refund hasn’t shown up”
Hotwire’s hotels can be an incredible deal, but how far will the company go to sell even more rooms? Would it lie? Read more “Is Hotwire using fake TripAdvisor ratings to sell more rooms?”
Barbara Hyland’s Alamo car rental reservation, made through Hotwire, had the wrong dates on it. The error was caught immediately, but Hotwire refuses to issue her a refund. Read more ““It’s like they’re stealing our money””
When Meldra Driscoll tries to check in at the DoubleTree, she gets some bad news: Her reservation’s been canceled. So why is her online travel agency keeping her money?
Read more “I want a refund for my canceled hotel room”
If you think mandatory resort fees represent the free market at its best, please don’t read this post.
Read more “If you love mandatory resort fees, don’t read this story”