My ticket credit is gone — can you help me get it back?
Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
HOTWIRE
Help, my Hotwire hotel was a construction zone
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.
No ‘super’ savings on my Las Vegas strip hotel
Jerome Garcia’s Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong — and does he deserve a refund?
No, this isn’t a Hotwire bait-and-switch scam (or is it?)
Kim Gandy is an experienced traveler, and she she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.
“Their bait-and-switch tactics count on us having a short memory”
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
Socked with a $450 resort fee — is that fair?
Resort fees fall under the category of “nuisance” surcharges because they’re usually so insignificant that they’re not worth fighting. And travel companies know it, which is one reason they keep piling ’em on.
A failed case from the Twilight Zone of travel
If there’s a Twilight Zone of travel cases, then Rochelle Dean has surely discovered it. And although I’ve done my best to help her, it looks like her recent vacation is still stuck someone between “solved” and “unsolved.”
Can this trip be saved? Hotwire didn’t have the best hotel — or the best deal
Hotwire’s low-price guarantee says you can be “sure they’re the lowest prices you’ll find.” But that’s not what Carol McCoy discovered when she booked a hotel in Rehoboth Beach, Del., on a recent holiday weekend.
Case dismissed: A suburban spat over a Hotwire hotel room
Here’s a relatively common problem with a so-called “opaque” booking site — with a relatively common resolution.