“It’s like they’re stealing our money”

Barbara Hyland’s Alamo car rental reservation, made through Hotwire, had the wrong dates on it. The error was caught immediately, but Hotwire refuses to issue her a refund. Read more ““It’s like they’re stealing our money””

I want a refund for my canceled hotel room

When Meldra Driscoll tries to check in at the DoubleTree, she gets some bad news: Her reservation’s been canceled. So why is her online travel agency keeping her money?
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If you love mandatory resort fees, don’t read this story

If you think mandatory resort fees represent the free market at its best, please don’t read this post.
Read more “If you love mandatory resort fees, don’t read this story”

Did we neglect to mention the $651 drop-off fee?

Jack Schneider thought the $430 rate for his European car rental from Hertz covered everything.

And it did. Except for one teensy surcharge: the $651 “drop off” fee that wasn’t included in the non-refundable, non-negotiable rate he’d paid Hotwire.

Oops.
Read more “Did we neglect to mention the $651 drop-off fee?”

Is Hotwire ‘making stuff up’?

Do online travel agencies make things up in order to keep your hard-earned money? That’s what Gavin Lipschitz wanted to know after he made a recent reservation through Hotwire.

Read more “Is Hotwire ‘making stuff up’?”