Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in a neighborhood that’s not exactly known for its safety. Can she get a refund?
Read more “Help! My Hotwire hotel is in a dangerous neighborhood”
Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations, all bets are off. Can she get a refund?
Read more “A “sticky” situation at the Omni”
Dan Sondhelm returns his Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire, his online agency, and Hertz?
Read more “Charged an extra $134 for my car because I’m an hour late”
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?
Read more “What to do when things go “awry” with your Hotwire booking”
Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit card company won’t cover it. Why not?
Read more “Extreme card confusion on my rental car”