Can this airline protect paradise?
Air Tahiti Nui isn’t just flying tourists to paradise; it’s fighting to save it. The airline punches above its weight with a sustainability program that rivals major carriers.
ELLIOTT ADVOCACY
Best Buy refused to replace a broken appliance — until this happened
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
Aer Lingus withholds a full refund after a flight cancellation. What should I do?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
StubHub misled me about my $331 concert ticket refund. What should I do?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
Help! Airbnb banned me for life — but won’t say why
After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer advocate?
Denied boarding and stranded overnight. Why won’t Air Canada cover my $178 hotel bill?
Bonnie Thiel and her husband are stranded in Toronto after a flight delay on Lufthansa. Why won’t the airline cover her hotel expenses? And how does she get reimbursed for them, now that she’s home?
Can Wells Fargo keep our money after a scammer stole it through Zelle?
When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help her get the money back?
AI anxiety: How technology is turning travel into a trap — and what you can do about it
Worried about every little ding on your rental car? Do you always go into “anonymous” mode on your web browser before booking airline tickets?
Why having a good agent is important for travel insurance
I discovered the importance of having a good travel insurance agent on an icy slope in the Swiss Alps. My painful accident happened in a split second, but it took more than two years for me to learn my lesson.