Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.
Colombia has been at the top of Seann Malloy’s bucket list for years, so he recently started planning a solo trip to Cartagena and Medellín. He looked forward to sipping tinto coffee at a cafe and strolling the beach at Playa Blanca.
Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it’s still broken. Frigidaire insists the oven works properly. Can she get a refund?
When Laura MacLennan’s business class seat breaks, she’s sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money — or was this a case of a broken promise?
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.
I’m still wondering how I ended up in seat 18E — a middle seat — on a Hong Kong Express flight from Phuket, Thailand, to Hong Kong. But it was an extreme inconvenience.
When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
It’s not fear driving Harry Wenkert to make a “must-have” travel purchase for 2026. It’s peace of mind, he says.
