The United Airlines–American Airlines merger everyone feared may actually be happening.
United Airlines CEO Scott Kirby reportedly met with administration officials at the White House in February to float an audacious proposal: a combination with American Airlines.
When Jeff Balesh buys tickets to see Eric Clapton in Philadelphia, he believes StubHub’s FanProtect Guarantee will give him peace of mind. It doesn’t. Will it ruin his 24th wedding anniversary plans?
William Marell books an apartment in Beverly Hills through Airbnb and quickly discovers the address doesn’t exist. Then Airbnb hits his card with another $7,080, cancels his account, and leaves him chasing case numbers and closed tickets.
When Mike Welden returned his Budget rental car after his Palm Springs vacation, he thought he was done with the car. The retired social worker had enjoyed a pleasant two-week trip through California without incident.
There’s a new milestone in American air travel: checking your suitcase may now cost more than your seat.
David Tashji purchased a Travelpro rollaboard in 1998, which came with a lifetime warranty. Now the retractable handle has broken, but Travelpro claims it can’t repair it because replacement parts are no longer available. Is he out of luck?
When Christine Porter’s flight delay strands her for 25 hours, her travel insurer balks at paying a $270 claim. After five months of bureaucratic warfare, she’s no closer to a resolution.
Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?
Brenda Stopay rushes home from a cruise after learning her brother is critically ill, but a booking error caused her to miss her flight. Despite months of back-and-forth between Orbitz and Aer Lingus — including submitting her brother’s death certificate repeatedly — neither company will approve her $715 refund. Can she cut through the red tape and get a resolution?
Michael Margulis returns a Budget rental van in good condition, only to be hit with a $450 cleaning fee 18 days later. The car rental company’s delayed inspection report cites dirty floor mats but offers no proof or cost breakdown. Can a vague charge hold up without evidence?
