When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained loudly that they were being re-regulated. Consumer groups offered a collective eye-roll, grumbling that it wasn’t enough. And the government cheerfully congratulated itself. “New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?”
The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
“Frequent-flier programs could face tighter regulation — if customers speak up”
Affordable. Comfortable. On time.
“Should discount carrier Norwegian Air fly to the U.S.? Here’s what passengers think.”
Today’s From The Trenches case is about an airline that may or may not be cheating on a federal regulation that helps consumers.
The regulation: The 24-hour rule.
“Is American Airlines cheating on the 24-hour rule?”
The number of airline service complaints rose 17.9 percent in 2014 to 15,532, up from 13,176 a year before, according to figures released by the Department of Transportation (DOT) today.
“Airline service complaints rise to 13-year high in 2014, led by American Airlines”