Do airlines always give out accurate compensation information? DOT fines say no.

Is your airline telling you everything? After a government operation that netted four airlines, the unsurprising answer is: No. Read more “Do airlines always give out accurate compensation information? DOT fines say no.”

Hey Elaine Chao, here’s what American travelers really want

Congratulations, Elaine Chao. We have work to do. President-elect Donald Trump has promised to be the champion of the people. He has appointed you as the new Secretary of Transportation. We the people need your help to make basic changes.
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New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?

When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained loudly that they were being re-regulated. Consumer groups offered a collective eye-roll, grumbling that it wasn’t enough. And the government cheerfully congratulated itself. Read more “New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?”

Frequent-flier programs could face tighter regulation — if customers speak up

The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
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Should discount carrier Norwegian Air fly to the U.S.? Here’s what passengers think.

Affordable. Comfortable. On time.
Read more “Should discount carrier Norwegian Air fly to the U.S.? Here’s what passengers think.”