Here’s why you shouldn’t show up late to the gate

When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he spent to get them home, but it refused. Now he wants us to help him — but can we?

Who is responsible for this missed honeymoon to Tahiti?

Miranda Jennings Graham and her newly married husband, Weston, booked a honeymoon on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.

Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon. The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.

This is war! Whose side are you on?

Unless you read the federal register for fun, you probably missed the Oct. 2 regulatory review by the Department of Transportation. It invites comments from the public as the agency considers “existing regulations and other agency actions” to evaluate their continued necessity, determine whether they are crafted effectively to solve current problems, and evaluate whether they potentially burden the development or use of domestically produced energy resources.

Sounds pretty innocent, right?

A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

Does penalizing airlines for customer service infractions do any good?

The Department of Transportation fined airlines $4.5 million and issued 23 consent orders in 2016. But it isn’t clear whether these actions are benefitting the passengers they’re supposed to protect. Industry watchers say the numbers don’t tell the full story — something you already know if you’ve flown this year.

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