Here to help
When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he spent to get them home, but it refused. Now he wants us to help him — but can we?
What kind of compensation can you expect from an airline when an equipment delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra?
Miranda Jennings Graham and her newly married husband, Weston, booked a honeymoon on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon. The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
Unless you read the federal register for fun, you probably missed the Oct. 2 regulatory review by the Department of Transportation. It invites comments from the public as the agency considers “existing regulations and other agency actions” to evaluate their continued necessity, determine whether they are crafted effectively to solve current problems, and evaluate whether they potentially burden the development or use of domestically produced energy resources.
Sounds pretty innocent, right?
Liz Vivas was planning on spending the weekend in Los Angeles. She was traveling with Delta Air Lines on business to speak at a conference. But the night before she was due to fly, she received a text informing her that her flight was canceled.
United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.
The Department of Transportation fined airlines $4.5 million and issued 23 consent orders in 2016. But it isn’t clear whether these actions are benefitting the passengers they’re supposed to protect. Industry watchers say the numbers don’t tell the full story — something you already know if you’ve flown this year.
Is your airline telling you everything? After a government operation that netted four airlines, the unsurprising answer is: No.
Congratulations, Elaine Chao. We have work to do. President-elect Donald Trump has promised to be the champion of the people. He has appointed you as the new Secretary of Transportation. We the people need your help to make basic changes.
When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained
The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
Eun Hwa Lee’s problem with Delta SkyMiles is also your problem.
Delta recently shuttered her son’s loyalty program account, “without notification or justification,” deleting 76,000 miles he’d accumulated during the last eight years.
Affordable. Comfortable. On time.
Spirit Airlines kicked Aryeh Ebrahimi and six of his teammates from the University of Central Florida soccer team off a flight.
Today’s From The Trenches case is about an airline that may or may not be cheating on a federal regulation
The number of airline service complaints rose 17.9 percent in 2014 to 15,532, up from 13,176 a year before, according
Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department
Although the U.S. Department of Transportation fined seven airlines a total of $1.7 million last year for violating its controversial
To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s
If there’s one regulation that airlines hate more than anything, it’s the 24-hour rule.
How often is your no-name regional airline late? How many bags does your “ultra” low-cost carrier lose?
Ever wondered if you’re getting the lowest airfare or the best possible routing when you buy a plane ticket? Of
OK, here’s an easy question: What’s an airline ticket?
At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few
Amanda Ellis says she was “very upset” after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.
Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi
A more activist Transportation Department, which set a record in 2011 for the number of fines it issued against airlines