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DOT

The new airline consumer protection rules target junk fees and guarantee refunds for significant delays. Yet, implementation hurdles and potential conflicts loom. Will these regulations truly benefit travelers this summer? Read on for insights.

Will new airline consumer protection rules help you when you fly this summer?

May 17, 2024May 11, 2024 by Christopher Elliott

You’ve probably heard about the new airline consumer protection rules that rolled out with a one-two punch last month. There were so many, it’s almost hard to keep track. And maybe you’re saying to yourself: Finally, I’ll have some rights when I fly.

Categories On Travel
Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake?

I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?

November 4, 2024April 4, 2023 by Christopher Elliott

Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?

Categories The Travel Troubleshooter
When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable.

New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?

February 2, 2024October 30, 2016 by Christopher Elliott

… Read more

Categories The Navigator
American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

Is American Airlines cheating on the 24-hour rule?

May 24, 2024March 16, 2015 by Christopher Elliott

American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

Categories Advocacy
Government fines against airlines for consumer rule violations are on track to hit a six-year low as U.S. DOT’s enforcement actions shift.

Federal government wraps up quiet year for traveler protections

January 29, 2024November 30, 2014 by Christopher Elliott

Government fines against airlines for consumer rule violations are on track to hit a six-year low as U.S. DOT’s enforcement actions shift.

Categories The Navigator
To get an idea how much airlines hate the 24-hour rule, consider recent attempted ticket purchase on XL Airways.

Flags and other funny ways around the 24-hour rule

January 27, 2024August 20, 2014 by Christopher Elliott

… Read more

Categories Case Dismissed
How often is your no-name regional airline late? How many bags does your "ultra" low-cost carrier lose? It's none of your business.

What are the little secrets your airline keeps?

January 27, 2024July 19, 2014 by Christopher Elliott

… Read more

Categories Commentary
Ever wondered if you're getting the lowest airfare or the best possible routing when you buy a plane ticket though a travel agent?

Is your travel agent biased?

January 27, 2024June 28, 2014 by Christopher Elliott

… Read more

Categories Commentary
OK, here's an easy question: What's an airline ticket? They've redefined an airline ticket - it's time to fix that.

They’ve redefined an airline ticket – it’s time to fix that

January 27, 2024June 7, 2014 by Christopher Elliott

… Read more

Categories Commentary
At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic.

Will new airline regulations help passengers — or hurt airlines?

January 26, 2024June 1, 2014 by Christopher Elliott

… Read more

Categories The Navigator
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