Here’s why you shouldn’t show up late to the gate

Stephen Oualline and his daughter showed up late to the gate in Kona, Hawaii, for their Alaska Airlines trip to San Diego. How late? The plane had already departed. Now he wants us to help him — but can we? Read more “Here’s why you shouldn’t show up late to the gate”

A flight delay ends with a missed business meeting — who is responsible?

What kind of compensation can you expect from an airline when a flight delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra? Read more “A flight delay ends with a missed business meeting — who is responsible?”

Who is responsible for this missed honeymoon to Tahiti?

Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon.

The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.

But the newlyweds never got a chance to kick back in the South Pacific island famous for its black sand beaches because they didn’t make their flight to Los Angeles. Read more “Who is responsible for this missed honeymoon to Tahiti?”

This is war! Whose side are you on?

Unless you read the federal register for fun, you probably missed the Oct. 2 regulatory review by the Department of Transportation. It invites comments from the public as the agency considers “existing regulations and other agency actions” to evaluate their continued necessity, determine whether they are crafted effectively to solve current problems, and evaluate whether they potentially burden the development or use of domestically produced energy resources.

Sounds pretty innocent, right? Read more “This is war! Whose side are you on?”

What does your airline owe you when it cancels your flight?

Liz Vivas was planning on spending the weekend in Los Angeles. She was traveling with Delta Air Lines on business to speak at a conference. But the night before she was due to fly, she received a text informing her that her flight was canceled. Worse still, the next alternative flight with availability was the following Monday — so she missed her conference. Read more “What does your airline owe you when it cancels your flight?”