Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department of Transportation’s enforcement actions shift from punishment to preventing infractions. With only a few weeks left in 2014, the DOT has issued 23 consent orders that assess $2.6 million in penalties — $4.5 million less than last year. That’s the same number as in 2009.
To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s recent attempted ticket purchase on XL Airways.
Ever wondered if you’re getting the lowest airfare or the best possible routing when you buy a plane ticket? Of course you have.
OK, here’s an easy question: What’s an airline ticket?
At 36,361 words, the document laying out the latest proposed Transportation Department passenger protection rule is an epic, a few pages longer than Franz Kafka’s novella “The Metamorphosis.”