Here’s why you shouldn’t show up late to the gate

Stephen Oualline and his daughter showed up late to the gate in Kona, Hawaii, for their Alaska Airlines trip to San Diego. How late? The plane had already departed. Now he wants us to help him — but can we? Read more “Here’s why you shouldn’t show up late to the gate”

Who is responsible for this missed honeymoon to Tahiti?

Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon.

The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.

But the newlyweds never got a chance to kick back in the South Pacific island famous for its black sand beaches because they didn’t make their flight to Los Angeles. Read more “Who is responsible for this missed honeymoon to Tahiti?”

This is war! Whose side are you on?

Unless you read the federal register for fun, you probably missed the Oct. 2 regulatory review by the Department of Transportation. It invites comments from the public as the agency considers “existing regulations and other agency actions” to evaluate their continued necessity, determine whether they are crafted effectively to solve current problems, and evaluate whether they potentially burden the development or use of domestically produced energy resources.

Sounds pretty innocent, right? Read more “This is war! Whose side are you on?”

A crewmember just ordered me off the plane. Do I have to obey?

United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.

Read more “A crewmember just ordered me off the plane. Do I have to obey?”

Does penalizing airlines for customer service infractions do any good?

The Department of Transportation fined airlines $4.5 million in 2016 for infractions ranging from lengthy tarmac delays to failing to compensate passengers for lost luggage, almost double last year’s amount and the highest since 2013.
Read more “Does penalizing airlines for customer service infractions do any good?”