Why won’t travel insurance cover my flight cancellation?

Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? Read more “Why won’t travel insurance cover my flight cancellation?”

Italy vacation is in limbo after Norwegian cancels flight

After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? Read more “Italy vacation is in limbo after Norwegian cancels flight”

How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable. Read more “How to get an airline to compensate you — even when it doesn’t have to”

Hey Delta, where are my vouchers? Delta, are you there?

Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”

“This is a very clear breach of contract by Delta”

Phillip Deutschler’s case should have been fixable — if not at the time Delta Air Lines canceled his flight, then when he asked the airline to cover the ticket he had to book. Read more ““This is a very clear breach of contract by Delta””