The loyalty trap: When travel rewards programs turn against you
Remember when travel rewards programs actuallyrewarded you? You collected points, earned status, and got “free” flights.
So why does it all feel like a trap now?
DELTA
Delta’s e-credits don’t work. How do I fix them?
When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don’t work, and the airline is making it difficult to book a new flight. What should he do?
Why won’t travel insurance cover my flight cancellation?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
Delta told us we needed passports for Puerto Rico — is that true?
Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
Did Delta do enough for this delayed passenger?
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
Someone just did something about the ‘stranglehold’ on airline competition
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
Who’s responsible for this pilfered luggage?
Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.
Thanks to Travelocity, I’ll never make Silver Elite
I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.
Hey airlines, enough with the musical chairs!
The “comfort” coach seats for which she’d paid had been changed. The airline re-seated her two rows away from her husband.