Why won’t travel insurance cover my flight cancellation?

Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? Read more “Why won’t travel insurance cover my flight cancellation?”

Hey Delta, where are my vouchers? Delta, are you there?

Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”

Delta told us we needed passports for Puerto Rico — is that true?

Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
Read more “Delta told us we needed passports for Puerto Rico — is that true?”

Did Delta do enough for this delayed passenger?

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.

Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

That’s the question before us today. Let’s dive right in.
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Someone just did something about the ‘stranglehold’ on airline competition

Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.

She noted that Virgin America, Frontier Airlines, Allegiant Air, Spirit Airlines and Alaska Airlines sent a letter to the Federal Aviation Administration and the US Department of Transportation, complaining about the “vise grip” on hundreds of takeoff and landing slots in New York.
Read more “Someone just did something about the ‘stranglehold’ on airline competition”

Who’s responsible for this pilfered luggage?

Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.

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Thanks to Travelocity, I’ll never make Silver Elite

Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed?
Read more “Thanks to Travelocity, I’ll never make Silver Elite”

Hey airlines, enough with the musical chairs!

Shortly before Deb Knapp flew from Fort Lauderdale to Johannesburg on Delta Air Lines, she made a troubling discovery: The “comfort” coach seats for which she’d paid an extra $358 had been changed. On the transatlantic flight, the airline re-seated her two rows away from her husband, James. It was his birthday.
Read more “Hey airlines, enough with the musical chairs!”

Should Delta pay for my extra night in New York?

When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?
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Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
Read more “Why won’t Delta compensate me for a missed tour?”