David Grogan thinks he’s on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he’s unable to make any other flights. Can our advocates get him a refund? “Delta Air Lines canceled my flight, so where is my refund?”
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back? “Why won’t travel insurance cover my flight cancellation?”
When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request. “Why won’t American pay for my Delta flight?”
After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? “Italy vacation is in limbo after Norwegian cancels flight”
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. “It wasn’t my fault. Why should I be penalized for missing my flight?”