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Elliott Report

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DELTA

When Theodore Schmiechen canceled his Delta flight, he received credits for future travel. But the credits don't work.

Delta’s e-credits don’t work. How do I fix them?

January 21, 2024August 1, 2022 by Christopher Elliott

When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don’t work, and the airline is making it difficult to book a new flight. What should he do?  

Categories Problem Solved

Why won’t travel insurance cover my flight cancellation?

February 1, 2024November 24, 2017 by Christopher Elliott

Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?

Categories The Travel Troubleshooter
What does Delta owe you if it cancels your flight?

Hey Delta, where are my vouchers? Delta, are you there?

September 19, 2024November 11, 2016 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter

Delta told us we needed passports for Puerto Rico — is that true?

January 18, 2024December 11, 2015 by Christopher Elliott

Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?

Categories The Travel Troubleshooter
Heather Stork's flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers.

Did Delta do enough for this delayed passenger?

December 8, 2023November 24, 2015 by Christopher Elliott

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

Categories Is This Enough Compensation?
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.

Someone just did something about the ‘stranglehold’ on airline competition

February 5, 2024November 11, 2015 by Christopher Elliott

Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.

Categories Commentary

Who’s responsible for this pilfered luggage?

May 18, 2025October 30, 2015 by Christopher Elliott

Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.

Categories The Travel Troubleshooter
I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

Thanks to Travelocity, I’ll never make Silver Elite

February 1, 2024March 20, 2015 by Christopher Elliott

I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.

Categories The Travel Troubleshooter
The "comfort" coach seats for which she'd paid had been changed. The airline re-seated her two rows away from her husband.

Hey airlines, enough with the musical chairs!

January 29, 2024November 22, 2014 by Christopher Elliott

The “comfort” coach seats for which she’d paid had been changed. The airline re-seated her two rows away from her husband.

Categories Commentary
When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?

Should Delta pay for my extra night in New York?

January 29, 2024October 10, 2014 by Christopher Elliott

When Cecilia Dobrin’s flight is changed by her airline, she has to spend the night in New York. Does the airline owe her anything?

Categories The Travel Troubleshooter
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