When someone mentions the “D” word to our advocates — as in “death” — their first response is invariably “we’re so sorry for your loss.” “Delta was “downright surly” after a death in the family”
Ethan Jones threw himself on the mercy of the court and lost. ““I was hoping a supervisor would feel sorry for me””
Sarah Kolo and her mother love to go airfare shopping. But is there such a thing as too much airfare shopping?
“Help, I’ve “exceeded the maximum number of active sessions” on Delta.com!”
Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
“Delta told us we needed passports for Puerto Rico — is that true?”