Delta was “downright surly” after a death in the family

When someone mentions the “D” word to our advocates — as in “death” — their first response is invariably “we’re so sorry for your loss.” Read more “Delta was “downright surly” after a death in the family”

“I was hoping a supervisor would feel sorry for me”

Ethan Jones threw himself on the mercy of the court and lost. Read more ““I was hoping a supervisor would feel sorry for me””

Help, I’ve “exceeded the maximum number of active sessions” on Delta.com!

Sarah Kolo and her mother love to go airfare shopping. But is there such a thing as too much airfare shopping?
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Tipping is really out of control now

You probably already know that tipping is out of control in the United States. If you don’t, this story will get you up to speed on this money-grabbing epidemic. Read more “Tipping is really out of control now”

Delta told us we needed passports for Puerto Rico — is that true?

Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
Read more “Delta told us we needed passports for Puerto Rico — is that true?”