Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.
Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
That’s the question before us today. Let’s dive right in.
Read more “Did Delta do enough for this delayed passenger?”
John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.
Talk about an impossible trip.
But then KLM made it even more impossible when it denied her boarding four times.
“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
Read more ““A tough but doable trip has turned into a nightmare””
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
She noted that Virgin America, Frontier Airlines, Allegiant Air, Spirit Airlines and Alaska Airlines sent a letter to the Federal Aviation Administration and the US Department of Transportation, complaining about the “vise grip” on hundreds of takeoff and landing slots in New York.
Read more “Someone just did something about the ‘stranglehold’ on airline competition”
Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.
Read more “Who’s responsible for this pilfered luggage?”
How far will an airline go to prod you into paying extra for a “premium” economy or business-class seat?
Read more “When you’re 6′ 4”, these Delta seating charts will look a little scammy, too”