Did Delta do enough for this delayed passenger?

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.

Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

That’s the question before us today. Let’s dive right in.
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“A tough but doable trip has turned into a nightmare”

John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.

Talk about an impossible trip.

But then KLM made it even more impossible when it denied her boarding four times.

“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
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Someone just did something about the ‘stranglehold’ on airline competition

Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.

She noted that Virgin America, Frontier Airlines, Allegiant Air, Spirit Airlines and Alaska Airlines sent a letter to the Federal Aviation Administration and the US Department of Transportation, complaining about the “vise grip” on hundreds of takeoff and landing slots in New York.
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Who’s responsible for this pilfered luggage?

Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.

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When you’re 6′ 4”, these Delta seating charts will look a little scammy, too

How far will an airline go to prod you into paying extra for a “premium” economy or business-class seat?
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