Are airlines about to get a free pass from the government?
Picture this: You’re driving 85 in a 65-mph zone, and a state trooper pulls you over. But instead of a $200 ticket, he hands you a warning and a pamphlet on the importance of speed limits.
CONSUMER PROTECTION
Two years later, this $18,926 surgery claim is still in limbo — is there a way out?
Hien Shields faces an $18,926 bill for emergency spinal surgery after Anthem Blue Cross and its partner Carelon point fingers over authorization. She’s made 80 calls over 21 months – but with the insurer’s two-year claims deadline looming, can anyone fix this?
Don’t let your airline rights fly away. Here’s how to protect them
You can almost feel it when you fly these days. It’s that sense that you’re a second-class citizen with limited rights — or none at all.
Airlines want to roll back consumer protections — will your rights disappear?
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Travelers are worried about car rental safety. Here’s how to avoid a problem
Everything seemed fine when Josie Daigle rented a car in Boston from a national chain. A cursory glance at the vehicle before she drove off with her two young kids suggested the car was safe.
Yikes! A Panama cab driver charged me $450 instead of $10. Why won’t Bank of America help?
Read before signing. That’s what Keith Lee will tell you. He recently tried to pay $10 for a cab in Panama City — but ended up getting hit with a $450 charge on his credit card.
How to find a safe neighborhood for your next vacation rental
When Ashley Hampton traveled to New Orleans recently, she worried about security.
I don’t have a working computer. Why won’t Best Buy help me?
When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?
Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!
When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So why is she getting a bill for $2,212 for the same damage?
Ticket trouble: Did StubHub score an “own goal” on this purchase?
Eli Klein snags the perfect seats to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets. But his excitement turns to frustration when he discovers the seats do not exist.