CONSUMER PROTECTION

Editorial cartoon showing a man with glasses standing in front of a store shelf filled with bottles, looking up at a digital sign that displays "YOUR PRICE: $5.99" in red LED letters with a green arrow, illustrating how surveillance pricing creates personalized prices based on consumer data

Don’t ban surveillance pricing. Here’s how to fix it.

by

Surveillance pricing happens when companies use everything they know about you including location, browsing history, income, and device type to decide how much to charge you. The Federal Trade Commission documented eight major companies actively using or piloting surveillance pricing powered by third-party data brokers. Maryland is weighing a first-of-its-kind ban on the practice for groceries while JetBlue faces a federal lawsuit alleging it uses passenger data to raise fares. Disclosure requirements similar to the Equal Credit Opportunity Act would force companies to explain exactly what data they used to set custom prices.

Editorial cartoon showing a confused customer holding out a credit card to a stern rental car counter agent who raises her hand to refuse it, with parked cars visible through the window in the background, depicting how Europcar agents pressure customers into buying duplicate insurance and refuse third-party coverage

Hotels.com and Europcar charged me twice for a one-way rental. Can I get my money back?

by

Lawrence Signori prepaid Hotels.com $338 for a one-way Europcar rental in Porto, Portugal, with the one-way fee clearly included in his reservation. At pickup, the Europcar counter agent added $155 for the one-way fee, $155 for mandatory Premium Protection insurance, and a $97 Premium Station Surcharge despite his airport reservation. Europcar claimed only $243 of the prepayment was applied to the rental, with the rest going to Hotels.com as commission. Hotels.com initially provided only vague responses about the duplicate charges totaling $407.

Editorial cartoon showing a smiling passenger with glasses holding a rolling suitcase at an airline check-in counter, where the agent's computer screen displays the word "FREE," illustrating the proposal to make checked bags free as a condition of any Spirit Airlines government bailout

If Spirit Airlines gets a government bailout, bags should fly free

by

Spirit Airlines has reportedly asked the Trump Administration for $360 million in emergency funding as jet fuel prices doubled following the Iran conflict. After 9/11, Congress provided $5 billion in grants and $10 billion in loan guarantees to airlines. The COVID-19 Payroll Support Program delivered over $50 billion with conditions including killed change fees, capped executive pay, and restricted buybacks. Any new bailout should require Spirit to include one free checked bag in every fare for a minimum of five years, making taxpayer support deliver tangible passenger benefits.

Editorial cartoon showing an IRS official in a dark suit holding a briefcase labeled "IRS" watching a commercial airplane taking off, depicting the tension between tax authorities and budget airlines seeking a tax holiday during the jet fuel crisis

Budget airlines want a tax holiday—but where’s yours?

by

The Association of Value Airlines, representing Spirit, Frontier, and Allegiant, is asking Congress to suspend the 7.5 percent federal excise tax on domestic tickets and the $5.30 per-segment fee, citing the jet fuel crisis following the Iran war. On a typical $369 roundtrip fare, passengers already pay roughly $47 in mandatory taxes and fees, inflating ticket prices by about 13 percent. Without a requirement to pass savings to consumers, any tax holiday would function as a corporate subsidy rather than traveler relief.

Illustration showing a frustrated couple standing under a large white VIP tent at a concert venue, with the tent blocking their view of the illuminated stage and crowd in the background, depicting how Ticketmaster sold premium second-row seats without disclosing the view obstruction

Ticketmaster sold me “great seats” that turned out to be obstructed. Where’s my refund?

by

Vincent Manierre paid $475 each for second-row Oasis concert tickets at the Rose Bowl, expecting a clear stage view. A VIP tent blocked one-third of the stage. The tickets were not labeled obstructed view despite Ticketmaster’s stated policy requiring such disclosure. Ticketmaster refused a refund, claiming the event organizer controls refunds but would not reveal who that organizer is. Under Federal Trade Commission rules, selling tickets without disclosing obstructions when company policy promises such labeling can constitute deceptive trade practices.

Illustration showing frustrated business class passengers standing next to their luggage while an Aer Lingus airplane flies away in the background, depicting the airline's failure to load priority-tagged baggage onto multiple consecutive flights despite tracking confirmation

Business class baggage disaster! Why is Aer Lingus ghosting us?

by

Aer Lingus failed to load business class passengers’ priority-tagged luggage onto four consecutive flights despite AirTag tracking showing exact airport locations. The airline then promised $265 baggage delay reimbursement in writing but ghosted the couple for six months before declaring their case closed without payment. Under the Montreal Convention, airlines are liable for baggage delays on international flights and must compensate passengers for reasonable replacement expenses.