We need these consumer laws now

If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers. And you are not alone. Read more “We need these consumer laws now”

New monopolies could spell higher prices and worse service, but here’s how to sidestep them

The term “monopoly” gets thrown around a lot by frustrated consumers, but never positively and rarely accurately. Read more “New monopolies could spell higher prices and worse service, but here’s how to sidestep them”

In the Age of Laissez Faire regulation, the ground is shifting under consumers. Here’s what it means.

If the recent news from Washington isn’t a little unsettling, maybe you should look again. A new administration has brought some unconventional thinking to the Oval Office, and the repercussions could be felt for years by American consumers.
Read more “In the Age of Laissez Faire regulation, the ground is shifting under consumers. Here’s what it means.”

American Airlines adopts consumer-friendly 24-hour refund policy

One of the biggest airline “gotchas” is no more. Read more “American Airlines adopts consumer-friendly 24-hour refund policy”

The American way of following European consumer protection laws

If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261, the legendary and often misinterpreted European consumer protection law. And he failed.

Yes, this feature is called Case Dismissed, but there’s a lot to be learned from our consumer missteps. With the busy summer travel season just around the corner, here’s one lesson you need to take with you: Airlines hate EU 261. Get every promise in writing or you’ll end up with nothing.
Read more “The American way of following European consumer protection laws”