After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right? “WOW Air, where’s my compensation for that 14-hour delay?”
If you thought 2017 was a challenging year for airline passengers, just wait until you see what’s ahead. “A survival guide to air travel in 2018”
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department. “The DOT has fined fewer airlines this year. Should you be worried?”
Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock soon follows: A refund will not be forthcoming. Airberlin is out of business. “Airberlin is out of business. How can I get a refund?”
Some rules and regulations work as intended. Some don’t. “These anti-consumer laws should be repealed now”