How to find a safe neighborhood for your next vacation rental
When Ashley Hampton traveled to New Orleans recently, she worried about security.
CONSUMER PROTECTION
I don’t have a working computer. Why won’t Best Buy help me?
When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?
Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!
When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So why is she getting a bill for $2,212 for the same damage?
Ticket trouble: Did StubHub score an “own goal” on this purchase?
Eli Klein snags the perfect seats to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets. But his excitement turns to frustration when he discovers the seats do not exist.
A “small scratch” on my Enterprise rental — and now a $1,800 bill. Do I have to pay?
Eric Weiman rents a car from Enterprise in Germany. He is later accused of damaging the car. When he disputes the charges, Enterprise threatens legal action. Can he get them to drop the claim?
PayPal money transfer problem: What should I do if the money never gets there?
When Jane Huang transferred $1,264 to her brother through PayPal, she expected him to get the money. But he never did.
How companies try to silence you when you have a problem
The document seemed harmless enough — a “release of all claims” in exchange for a cash settlement. Lowe’s sent it to one of our readers when she asked it to fix a botched kitchen installation.
As rewards credit cards face regulation, what are the alternatives?
Ronald Duben is ready to give his credit card. He thinks there’s something better out there — and there almost certainly is.
Will new airline consumer protection rules help you when you fly this summer?
You’ve probably heard about the new airline consumer protection rules that rolled out with a one-two punch last month. There were so many, it’s almost hard to keep track. And maybe you’re saying to yourself: Finally, I’ll have some rights when I fly.
I canceled my cruise, but my $19,148 credit card claim is lost at sea
Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won’t their credit card cover their $19,148 loss?