WOW Air, where’s my compensation for that 14-hour delay?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?
CONSUMER PROTECTION
We need these consumer laws now
If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers. And you are not alone.
The American way of following European consumer protection laws
If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261.
LaHood on Spirit’s carry-on baggage fees: “We’re gonna hold the airline’s feet to the fire on this”
Spirit Airlines’ decision to begin charging passengers for carry-on luggage — and lowering some fares to a penny — has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service