When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier. “Should Alaska Airlines refund the $2,291 its cancellation cost me?”
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
“You have a horse in this race. Time to do something about it.”
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? “This Virgin America companion ticket credit is unusable”
It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday.
“Kids on planes. What could possibly go wrong?”
Change your mind when you’re traveling, and the consequences can be costly.
“Maybe the travel industry’s one-sided cancellation policies are due for cancellation”