When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he spent to get them home, but it refused. Now he wants us to help him — but can we?
When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?
It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday. This summer, the Calzarettas paid American Airlines an extra $300 for their son to fly round-trip as an unaccompanied minor in order to join a 10-day educational tour of Belize. When thunderstorms delayed his flight from Miami to Newark, the airline offered to re-book him for the next morning — but not to provide a hotel room for the night.
An involuntary denied boarding. A hostile agent. A missing refund.
Can cats fly in first class on Alaska Airlines? Beth Allen is about to find out the answer. And she’s not going to like it.
Where have Katherine Martin’s miles gone? And will someone from Alaska Airlines help her find them?
Debbie Winsett’s trip to Seattle was up in the air.
And so was her Alaska Airlines ticket. She knew in advance her family’s plans and return flights could change without warning.
Change your mind when you’re traveling, and the consequences can be costly.
It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.
If there’s a Twilight Zone of travel cases, then Rochelle Dean has surely discovered it. And although I’ve done my best to help her, it looks like her recent vacation is still stuck someone between “solved” and “unsolved.”
Nathan Segal was certain his Alaska Airlines flight from San Jose del Cabo to Victoria, B.C., Canada, didn’t make a stop. He’d double-checked the itinerary when he booked it. The email said it was a “direct” flight.
Alaska Airlines pays Ashley Cates $239 when she’s bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
Airline luggage has been making headlines recently, whether it’s US Airways’ controversial decision to add a $5 convenience fee to some checked bags or Alaska Air’s luggage fee/guarantee. But which airline has the most customer-friendly policy when it comes to checked luggage?
Susan Null books two business-class tickets on British Airways using her Alaska Airlines frequent flier miles. But when she checks her reservation, she finds nothing. Alaska Airlines says her booking has “slipped through the cracks.” Can they retrieve it in time for her trip?
Here at the travel industry’s unofficial complaints department, we count on having a day or two off, Good Friday being one of them. Not this year. Here are three recent stories of compassion-less customer service that arrived in the “in” box on what was supposed to be our “off” day.