Should Alaska Airlines refund the $2,291 its cancellation cost me?

When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier. Read more “Should Alaska Airlines refund the $2,291 its cancellation cost me?”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

This Virgin America companion ticket credit is unusable

When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”

Kids on planes. What could possibly go wrong?

It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday.
Read more “Kids on planes. What could possibly go wrong?”

The incredible but true story of Alaska Airlines’ change fee reversal

Debbie Winsett’s trip to Seattle was up in the air.

And so was her Alaska Airlines ticket. She knew in advance her family’s plans and return flights could change without warning. And they did.
Read more “The incredible but true story of Alaska Airlines’ change fee reversal”