When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier. Read more “Should Alaska Airlines refund the $2,291 its cancellation cost me?”
Tag: ALASKA AIRLINES
You have a horse in this race. Time to do something about it.
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”
This Virgin America companion ticket credit is unusable
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”
Maybe the travel industry’s one-sided cancellation policies are due for cancellation
Change your mind when you’re traveling, and the consequences can be costly.
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Alaska Airlines bumped a real American hero – should I get involved?
They contacted me after running into some trouble on two separate itineraries to Anchorage, and despite every effort to get things sorted out with Alaska Airlines, they couldn’t.
By the way, if you don’t know who Chuck Yeager is, look up the word “hero” in the dictionary. You see that guy? That’s Gen. Yeager.
Read more “Alaska Airlines bumped a real American hero – should I get involved?”
Help! Airline broke my wheelchair and ruined Hawaii vacation
But it ended in disaster when Alaska Airlines damaged her wheelchair on a connecting flight between California and Hawaii. And even though Alaska repaired her wheelchair and offered a flight voucher and eventually, cash compensation, it’s not enough. She wants my help.
Read more “Help! Airline broke my wheelchair and ruined Hawaii vacation”
A failed case from the Twilight Zone of travel
If there’s a Twilight Zone of travel cases, then Rochelle Dean has surely discovered it. And although I’ve done my best to help her, it looks like her recent vacation is still stuck someone between “solved” and “unsolved.”
Read more “A failed case from the Twilight Zone of travel”