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Elliott Report

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ALASKA AIRLINES

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 22, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Categories The Travel Troubleshooter
Airline mergers often lead to higher fares and reduced service quality. As major carriers like Alaska and Hawaiian Airlines consider merging, passengers like Eloisa Hife express deep concerns. With the government stepping in and consumer groups rallying, there's a growing call for public action to protect competition and consumer rights.

Yes, you can stop these airline mergers. Here’s how

January 7, 2024December 23, 2023 by Christopher Elliott

Want to block the latest airline mergers? Here’s how your voice can challenge the turbulence of airline mergers and protect passenger rights.

Categories Advocacy, Featured
Alaska Airlines owes her a refund. But how much?

Should Alaska Airlines refund the $2,291 its cancellation cost me?

January 31, 2024March 13, 2018 by Christopher Elliott

When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.

Categories Is This Enough Compensation?
After Ellen receives a promotional code for a virgin america, she discovers that it’s unusable because of the airline’s blackout dates.

This Virgin America companion ticket credit is unusable

February 1, 2024June 9, 2017 by Christopher Elliott

When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?

Categories The Travel Troubleshooter
One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Maybe the travel industry’s one-sided cancellation policies are due for cancellation

January 27, 2024August 3, 2014 by Christopher Elliott

One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Categories The Navigator
It's not every day that you hear from a real American hero like Chuck. It turns out he and his wife catch my syndicated column.

Alaska Airlines bumped a real American hero – should I get involved?

January 26, 2024March 18, 2014 by Christopher Elliott

It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.

Categories Should I Take The Case?
It was supposed to be a vacation of a lifetime for Jane Gray -- a trip from Southwest England, where she lives, to Maui.

Help! Airline broke my wheelchair and ruined Hawaii vacation

January 22, 2024June 4, 2012 by Christopher Elliott

It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.

Categories Commentary
Rochelle has discovered a Twilight Zone of travel cases. I've done my best to help her, but it still looks like her recent vacation is stuck.

A failed case from the Twilight Zone of travel

January 22, 2024April 19, 2012 by Christopher Elliott

If there’s a Twilight Zone of travel cases, then Rochelle Dean has surely discovered it. And although I’ve done my best to help her, it looks like her recent vacation is still stuck someone between “solved” and “unsolved.”

Categories Commentary

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