Here’s why you shouldn’t show up late to the gate

Stephen Oualline and his daughter showed up late to the gate in Kona, Hawaii, for their Alaska Airlines trip to San Diego. How late? The plane had already departed. Now he wants us to help him — but can we? Read more “Here’s why you shouldn’t show up late to the gate”

Should Alaska Airlines refund the $2,291 its cancellation cost me?

When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier. Read more “Should Alaska Airlines refund the $2,291 its cancellation cost me?”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

This Virgin America companion ticket credit is unusable

When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”

Kids on planes. What could possibly go wrong?

It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday.
Read more “Kids on planes. What could possibly go wrong?”