Toyota North America Customer Service Contacts

Call: (800) 331-4331.

Yes, you can find the online contact form here.

Monday to Friday from 8 a.m. to 8 p.m.; Saturday from 9 a.m. to 7 p.m. (all times Eastern).

Use the Find a Dealer tool on the Toyota website. Enter your zip code or city and state to locate the nearest dealerships.

Fax: (310) 468-7814

Toyota’s warranty consists of a 3-year/36,000-mile basic warranty, a 5-year/60,000-mile powertrain warranty, and an 8-year/100,000-mile warranty for hybrid components. For specific warranty details, refer to your vehicle’s warranty booklet or the Toyota website.

You can schedule a service appointment by contacting your local Toyota dealership directly or by using the online service scheduling tool available on the Toyota website.

Information about current recalls can be found on the Toyota website under the recalls section. You can also enter your Vehicle Identification Number (VIN) to check for specific recalls affecting your vehicle.

You can download a digital copy of your vehicle’s owner’s manual from the Toyota website. Simply visit the Owners section and select Owner’s Manuals to find and download the manual for your specific model and year.

You can manage your account, make payments, and access other financial services by logging into your account on the Toyota Financial Services website or by using the mobile app.

To update your contact information, you can log in to your Toyota Owners account on the Toyota website and make the necessary changes. You can also contact Toyota customer service at (800) 331-4331 for assistance.

If you experience a problem with your Toyota North America vehicle, it’s best to contact your local Toyota dealership for diagnosis and repair. If the issue is not resolved to your satisfaction, you can escalate the matter by contacting Toyota customer service at (800) 331-4331.

Toyota expanded an existing 2022–2024 Tundra and Lexus LX 600 recall in May 2026 to add about 44,000 more 2024-model-year trucks, citing machining debris in the V6 engine that can cause a sudden stall. To check whether your specific VIN is included, use the Toyota Safety Recall Lookup or the NHTSA recall lookup. Affected owners receive a mailed notice from Toyota and can schedule the inspection and repair at no charge through any Toyota dealer. 

If your Toyota Tundra stalled after receiving an earlier engine-debris recall repair, stop driving the vehicle if safe to do so and call Toyota customer service at (800) 331-4331. Request a case number, ask the dealer to document the failure with a repair order, and file a complaint with the NHTSA Vehicle Safety Hotline at (888) 327-4236 or nhtsa.gov/report-a-safety-problem. Trade press reported in May 2026 that Toyota acknowledged the prior fix did not resolve the issue and is developing a revised remedy. 

Recall coverage is set by each individual recall notice and federal law. Toyota typically covers the parts and labor needed for the repair, but loaner-car coverage and rental reimbursement vary by recall and dealer. Ask the dealer in writing what loaner coverage is offered before you drop the vehicle off, and contact Toyota customer service at (800) 331-4331 if a dealer refuses. If you believe the vehicle is unsafe to drive while waiting for parts, request that in writing as well, since some federal recall remedies require the manufacturer to provide alternative transportation. 

To see and control vehicle-generated data on a connected Toyota, visit privacy.toyota.com and disconnectaccess.toyota.com. Toyota publishes a separate Vehicle Telematics Subscription Services privacy notice describing what driving and vehicle-health data are collected and how they can be shared with third parties, including roadside-assistance providers and, in some programs, insurance partners. You can request access, deletion, or opt-out of certain sharing through privacy.toyota.com. 

Toyota’s new-vehicle limited warranty covers basic components for 3 years/36,000 miles, the powertrain (engine, transmission, drivetrain) for 5 years/60,000 miles, and hybrid-related components for 8 years/100,000 miles. Toyota hybrid batteries on 2020 and newer models are covered for 10 years from first use or 150,000 miles, whichever comes first. Routine maintenance (oil, filters, brake pads) and wear items are not covered. The full warranty booklet is in your glove box and at toyota.com. 

If a Toyota dealer cannot resolve your concern, call the Toyota Brand Engagement Center at (800) 331-4331 and ask for a case number and a regional case manager. Toyota’s legal terms require any written dispute to first go to the Toyota Customer Experience Center, P.O. Box 259001 – Web Services, Plano, TX 75025-9001, and require 60 days of good-faith negotiation before arbitration. State “lemon law” agencies and the NHTSA handle safety-defect escalations. Elliott.org’s executive contacts above can also be used after the dealer and case manager have been given a reasonable chance to respond. 

If your 2022–2024 Toyota Tundra or Lexus LX 600 lost power, stalled, or showed a check-engine light before you received a recall notice, do not drive the vehicle if you feel a stall is possible. Have it towed to a Toyota or Lexus dealer for diagnosis and ask that the recall remedy be applied if eligible. Save all repair orders and any tow receipts. You can also report the incident to the NHTSA and call Toyota customer service at (800) 331-4331 to open a case for possible out-of-pocket reimbursement.