Sephora
Sephora sells cosmetics, skincare, haircare, and fragrance products from various brands.
What you need to know about Sephora
Customer service experiences with Sephora can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Sephora’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sephora with our insider guide or through our executive contacts.
- Sephora's customer service policies are standard. Here are our frequently asked questions about Sephora.
How to resolve a problem with Sephora
Try self-service first
Use our proven resolution methods, or Sephora’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Sephora respond?
Sephora customer service is available Monday through Friday from 5 a.m. to 9 p.m., and Saturday to Sunday from 6 a.m. to 9 p.m. (all times Pacific).
Call Sephora customer service at (877) 737-4672.
Here's how to reach Sephora via social media.
Sephora customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Sephora self-service links
Sephora customer service policies
Sephora loyalty program
Sephora has a free loyalty program called Beauty Insider, where members earn points on purchases and access rewards based on tier status—Insider, VIB, or Rouge—determined by annual spending.
Frequently asked questions about Sephora
Outdated info? Report it here