Sephora Customer Service Contacts

Sephora’s privacy policy outlines how personal information is collected, used, and shared when individuals interact with the website, mobile apps, and stores. It describes the types of data collected—such as contact details, purchase history, and browsing activity—and how that data is used for order processing, personalization, and marketing. The policy also explains user rights regarding data access, deletion, and preferences.

Sephora’s terms of use govern the use of its websites, mobile applications, and in-store interactions. It outlines user responsibilities, content usage rights, limitations of liability, and dispute resolution procedures, including waivers for class actions and jury trials. The terms also address interactions with third-party sites and services.

To return or exchange a product at Sephora, items must be in new or gently used condition and returned within 30 days of purchase, accompanied by proof of purchase. Returns can be made either by mail using a prepaid shipping label or in-store at any Sephora location, excluding Sephora at Kohl’s. Refunds are issued to the original payment method. For detailed instructions and to initiate a return, visit Sephora’s returns & exchanges page: sephora.com/beauty/returns-exchanges

To locate a Sephora store, use the store locator by entering your city, state, or ZIP code to find nearby locations and their details.