LVMH Customer Service Contacts

LVMH (Louis Vuitton Moët Hennessy) is a French multinational conglomerate specializing in luxury goods, including fashion, cosmetics, jewelry, and wines and spirits.

How to reach a person at LVMH

LVMH Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about LVMH

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with LVMH

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

LVMH mailing address

22 Avenue Montaigne
Paris, France 75008

LVMH social media channels

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LVMH executive customer service contacts

Primary Contact
Nicolas Duong
Customer Service Director
22 Avenue Montaigne
Paris, France 75008
nicolas.duong@lvmh.com

LinkedIn

Secondary Contact
Stephane Bianchi
EVP and Chief of Staff
22 Avenue Montaigne
Paris, France 75008
stephane.bianchi@lvmh.com

LinkedIn

Chief Executive
Bernard Arnault
22 Avenue Montaigne
Paris, France 75008
Bernard.Arnault@lvmh.com

LinkedIn

Frequently asked questions about LVMH

Does LVMH have an online contact form?

Yes, you can find the online contact form here.

How can I contact LVMH customer service?

How do I find an LVMH store near me?

Use the store locator on the website of the specific LVMH brand you’re interested in. You can also contact customer service at +33-144-13-22-22 for assistance in locating a store.

How can I track my LVMH order?

To track your order, log into your account on the brand’s website where you made the purchase. You should find tracking information in your order history or confirmation email.

What should I do if my LVMH order is delayed or hasn’t arrived?

If your order is delayed or hasn’t arrived, contact the customer service department of the specific LVMH brand. Provide your order number for faster assistance.

What is LVMH's return policy?

Return policies vary by brand within the LVMH group. Generally, items can be returned within a specified period (often 14-30 days) if it is in its original condition. Check the specific brand’s return policy for details.

How do I return or exchange an LVMH product?

To return or exchange a product, visit the brand’s website for instructions or contact the customer service department. Some brands also allow returns in-store.

Does LVMH offer warranties on its products?

Warranties vary by brand and product. Generally, LVMH brands offer limited warranties against manufacturing defects. Check the warranty information provided with your product or contact customer service at +33-144-13-22-22 for details.

How can I get my LVMH product repaired?

For repairs, contact the customer service department of the specific LVMH brand.

How do I create or manage my account with an LVMH brand?

You can create or manage your account by visiting the brand’s website and selecting “Sign In” or “Create Account.” Follow the prompts to update your personal information and manage orders.

How can I reset my account password?

Go to the login page of the specific LVMH brand’s website, click “Forgot Password,” and follow the instructions sent to your email to reset your password.

How to get professional help with your LVMH problem

If you need help with LVMH, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.