LVMH

LVMH (Louis Vuitton Moët Hennessy) is a French multinational conglomerate specializing in luxury goods, including fashion, cosmetics, jewelry, and wines and spirits.

Telephone
Main : +33-144-13-22-22
Mailing address
22 Avenue Montaigne
Paris, France 75008
Website
lvmh.com

What you need to know about LVMH

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with LVMH

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

LVMH customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Nicolas Duong
Customer Service Director
Secondary
Stephane Bianchi
EVP and Chief of Staff
Chief Executive
Bernard Arnault
Chief Executive

Frequently asked questions about LVMH

Yes, you can find the online contact form here.
Use the store locator on the website of the specific LVMH brand you're interested in. You can also contact customer service at +33-144-13-22-22 for assistance in locating a store.
To track your order, log into your account on the brand’s website where you made the purchase. You should find tracking information in your order history or confirmation email.
If your order is delayed or hasn't arrived, contact the customer service department of the specific LVMH brand. Provide your order number for faster assistance.
Return policies vary by brand within the LVMH group. Generally, items can be returned within a specified period (often 14-30 days) if it is in its original condition. Check the specific brand's return policy for details.
To return or exchange a product, visit the brand’s website for instructions or contact the customer service department. Some brands also allow returns in-store.
Warranties vary by brand and product. Generally, LVMH brands offer limited warranties against manufacturing defects. Check the warranty information provided with your product or contact customer service at +33-144-13-22-22 for details.
For repairs, contact the customer service department of the specific LVMH brand.
You can create or manage your account by visiting the brand’s website and selecting "Sign In" or "Create Account." Follow the prompts to update your personal information and manage orders.
Go to the login page of the specific LVMH brand’s website, click "Forgot Password," and follow the instructions sent to your email to reset your password.

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