OPI

OPI is a nail care brand known for its wide range of nail polishes, treatments, and accessories.

Telephone

Main : (800) 935-5273

Mailing address

4500 Park Granada, East 10th Floor
Calabasas, CA 91302

Website

opi.com

What you need to know about OPI

Overall, the quality of OPI's customer service is considered satisfactory.

OPI’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with OPI with our insider guide or through our executive contacts.
OPI's customer service policies are standard. Here are our frequently asked questions about OPI.

How to resolve a problem with OPI

Try self-service first

Use our proven resolution methods, or OPI’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does OPI respond?

Phone support

Response times for phone support can vary, but calling during business hours is recommended for quicker assistance. Call (800) 935-5273.

Live chat

Response times on live chat are usually immediate or within the same day, depending on availability.

Social media

OPI typically responds via social media within 24- to 48 hours during business days, though response times can be longer during busy periods.

Verified contacts

OPI customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Marian Fidlon

Customer Service Manager

marian.fidlon@opi.com

Secondary

Eric Schwartz

Chief Operating Officer and General Counsel

erics@opi.com

Chief Executive

Adam Weiss

Chief Executive

adam@opi.com

OPI self-service links

You can use OPI’s salon finder tool on the website to locate nearby salons offering OPI products and services.

Visit the salon finder page on the OPI website.
Enter your location (city, zip code, or address).
Browse the list of salons that use OPI products near you.

OPI customer service policies

OPI, as part of the Wella Company, adheres to Wella's privacy policy. This policy outlines how Wella collects, uses, and protects personal information when individuals interact with its websites, mobile apps, social media, and physical locations. It details the types of data collected, purposes for data use, sharing practices, cookie usage, data retention, and user rights. Wella emphasizes its commitment to safeguarding personal information and provides avenues for users to manage their data preferences.

OPI loyalty program

OPI offers a loyalty program called the OPI VIP CLUB. This program allows members to earn points on purchases, which can be redeemed for rewards such as discounts and exclusive products. Members can also access educational content and community events.

Frequently asked questions about OPI

Call OPI customer service at (800) 935-5273.

If you need to cancel or modify your order, contact OPI customer service at (800) 935-5273 as soon as possible. Orders are processed quickly, so changes may not always be possible.

OPI offers free shipping on certain orders, depending on promotions or order value. Check the website for current shipping offers.

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