OPI is a nail care brand known for its wide range of nail polishes, treatments, and accessories.
OPI Responsiveness rating
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What you need to know about OPI
Overall, the quality of OPI’s customer service is considered satisfactory.
- OPI’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with OPI with our insider guide or through our executive contacts.
- OPI’s customer service policies are standard. Here are our frequently asked questions about OPI.
OPI customer service response times
Customer opinions on The Ordinary’s customer service response times across various platforms vary:
| Phone support | Response times for phone support can vary, but calling during business hours is recommended for quicker assistance. Call (800) 935-5273. |
| Live chat | Response times on live chat are usually immediate or within the same day, depending on availability. |
| Social media | OPI typically responds via social media within 24- to 48 hours during business days, though response times can be longer during busy periods. |
How to resolve a problem with OPI
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.OPI mailing address
4500 Park Granada
East 10th Floor
Calabasas, CA 91302
OPI loyalty program
OPI offers a loyalty program called the OPI VIP CLUB. This program allows members to earn points on purchases, which can be redeemed for rewards such as discounts and exclusive products. Members can also access educational content and community events.
OPI social media channels
OPI executive customer service contacts
Primary Contact
Marian Fidlon
Customer Service Manager
4500 Park Granada
East 10th Floor
Calabasas, CA 91302
marian.fidlon@opi.com
Secondary Contact
Eric Schwartz
Chief Operating Officer and General Counsel
4500 Park Granada
East 10th Floor
Calabasas, CA 91302
erics@opi.com
Chief Executive
Adam Weiss
4500 Park Granada
East 10th Floor
Calabasas, CA 91302
adam@opi.com
OPI customer service policies
What is OPI's privacy policy?
OPI, as part of the Wella Company, adheres to Wella’s privacy policy. This policy outlines how Wella collects, uses, and protects personal information when individuals interact with its websites, mobile apps, social media, and physical locations. It details the types of data collected, purposes for data use, sharing practices, cookie usage, data retention, and user rights. Wella emphasizes its commitment to safeguarding personal information and provides avenues for users to manage their data preferences.
What are OPI's terms and conditions?
OPI, as part of the Wella Company, follows Wella’s terms and conditions. These terms govern the use of Wella’s websites and services, outlining user responsibilities, intellectual property rights, limitations of liability, and dispute resolution procedures. They specify acceptable use policies, disclaimers, and conditions under which services are provided. Users are encouraged to review the full terms and conditions on Wella’s official website to understand their rights and obligations when engaging with Wella’s platforms and services.
OPI self-service links
How can I use OPI’s salon finder?
You can use OPI’s salon finder tool on the website to locate nearby salons offering OPI products and services.
- Visit the salon finder page on the OPI website.
- Enter your location (city, zip code, or address).
- Browse the list of salons that use OPI products near you.
Where can I find information about OPI treatments?
OPI offers details on its nail treatments on the website, including options for different nail types and conditions.
- Go to the treatments section on the OPI website.
- Select the treatment that interests you.
- Read through the description and find a salon offering the treatment if needed.
How can I shop what’s trending at OPI?
OPI’s website features a “What’s Trending” section where you can shop the latest nail polish collections and popular products.
- Visit the “What’s Trending” page on the OPI website.
- Browse through the trending collections and products.
- Click on your desired product for more details and to purchase.
How can I contact OPI customer service?
Call OPI customer service at (800) 935-5273.
How do I cancel or modify my OPI order?
If you need to cancel or modify your order, contact OPI customer service at (800) 935-5273 as soon as possible. Orders are processed quickly, so changes may not always be possible.
Does OPI offer free shipping?
OPI offers free shipping on certain orders, depending on promotions or order value. Check the website for current shipping offers.
How to get professional help with your OPI problem
If you need help with OPI, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of OPI?
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