Lord & Taylor offers luxury women’s clothing, handbags, shoes, belts, and accessories. The company offers personal shoppers, restaurants, and personal attention from sales associates.
Lord & Taylor Responsiveness rating
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What you need to know about Lord & Taylor
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lord & Taylor
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lord & Taylor’s mailing address
14455 Hayden Road
Scottsdale, AZ 85260
Lord & Taylor’s executive customer service contacts
Primary Contact
Andrea Robins
Director of Customer Service
250 Vesey St
New York, NY 10281-1064
[email protected]
Chief Executive
225 Liberty Street
New York, NY 10281-0097
Officeofthepresident@lordandtaylor.com
How can I contact Lord & Taylor customer service?
To contact Lord & Taylor customer service in the United States, you have a few options:
To contact Lord & Taylor customer service, you have a few options:
1. Live Chat:
- You can use the live chat feature available on the Lord & Taylor Contact Us page.
- Chat with a representative during their business hours.
2. Phone:
- You can call Lord & Taylor’s customer service at 800-223-7440.
3. Email:
- Send an email to [email protected] for general inquiries.
What is Lord & Taylor’s customer service email address?
Send an email to [email protected] for general inquiries.
What are Lord & Taylor’s customer service hours?
Lord & Taylor’s customer service hours are daily from 9 AM to 5:30 PM.
How do I get a refund from Lord & Taylor?
To get a refund from Lord & Taylor, follow these steps:
1. Online Support:
- Visit the Lord & Taylor Order Support page.
- Fill out the required information, including your order number.
- Submit your request, and a Lord & Taylor Order Support Representative will assist you.
2. Phone:
- You can call Lord & Taylor’s customer service at 800-223-7440.
- Explain that you want a refund, and they will guide you.
Does Lord & Taylor have customer service chat support?
Lord & Taylor does not have a dedicated chat support, but you can reach out to them through other channels:
1. Phone: You can call their customer service at 800-223-7440.
2. Email: You can email [email protected] for general inquiries.
How do I change or modify a Lord & Taylor service?
To change or modify your Lord & Taylor service, follow these steps:
1. Online Support:
- Visit the Lord & Taylor Order Support page.
- Fill out the required information, including your order number.
- Submit your request, and a Lord & Taylor Order Support Representative will assist you.
2. Phone:
- You can also call Lord & Taylor’s customer service at 800-223-7440.
- Explain that you want to modify your service, and they will guide you.
What is Lord & Taylor’s customer service phone number for international customers?
Lord & Taylor’s customer service phone number for international customers is 800-290-7933.
How do I file a complaint with Lord & Taylor customer service?
To file a complaint with Lord & Taylor customer service, you have a few options:
1. Phone:
- Call Lord & Taylor customer service at 800-223-7440.
- Explain the nature of your complaint to the representative, and they will assist you accordingly.
2. Online Form:
- Visit the Lord & Taylor Contact Us page.
- Fill out the required information, including details about your complaint.
- Submit the form, and a Lord & Taylor representative will address your concern.
How to get professional help with your Lord & Taylor problem
If you need help with Lord & Taylor, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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