Lord & Taylor Customer Service Contacts

Lord & Taylor offers luxury women’s clothing, handbags, shoes, belts, and accessories. The company offers personal shoppers, restaurants, and personal attention from sales associates.

How to reach a person at Lord & Taylor

Customer service:  (800) 223-7440

Lord & Taylor Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Lord & Taylor

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Lord & Taylor

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Lord & Taylor’s mailing address

14455 Hayden Road
Scottsdale, AZ 85260

Lord & Taylor’s social media channels

X


Lord & Taylor’s executive customer service contacts

Primary Contact
Andrea Robins
Director of Customer Service
250 Vesey St
New York, NY 10281-1064
Andrea.Robins@HBC.com

Chief Executive
225 Liberty Street
New York, NY 10281-0097

Officeofthepresident@lordandtaylor.com

Frequently asked questions about Lord & Taylor

How can I contact Lord & Taylor customer service?

To contact Lord & Taylor customer service in the United States, you have a few options:

To contact Lord & Taylor customer service, you have a few options:

1. Live Chat:

  • You can use the live chat feature available on the Lord & Taylor Contact Us page.
  • Chat with a representative during their business hours.

2. Phone:

  • You can call Lord & Taylor’s customer service at 800-223-7440.

3. Email:

  • Send an email to customercare.other@lordandtaylor.com for general inquiries.

What is Lord & Taylor’s customer service email address?

Send an email to customercare.other@lordandtaylor.com for general inquiries.

What are Lord & Taylor’s customer service hours?

Lord & Taylor’s customer service hours are daily from 9 AM to 5:30 PM.

How do I get a refund from Lord & Taylor?

To get a refund from Lord & Taylor, follow these steps:

1. Online Support:

  • Visit the Lord & Taylor Order Support page.
  • Fill out the required information, including your order number.
  • Submit your request, and a Lord & Taylor Order Support Representative will assist you.

2. Phone:

  • You can call Lord & Taylor’s customer service at 800-223-7440.
  • Explain that you want a refund, and they will guide you.

Does Lord & Taylor have customer service chat support?

Lord & Taylor does not have a dedicated chat support, but you can reach out to them through other channels:

1. Phone: You can call their customer service at 800-223-7440.

2. Email: You can email customercare.other@lordandtaylor.com for general inquiries.

How do I change or modify a Lord & Taylor service?

To change or modify your Lord & Taylor service, follow these steps:

1. Online Support:

  • Visit the Lord & Taylor Order Support page.
  • Fill out the required information, including your order number.
  • Submit your request, and a Lord & Taylor Order Support Representative will assist you.

2. Phone:

  • You can also call Lord & Taylor’s customer service at 800-223-7440.
  • Explain that you want to modify your service, and they will guide you.

What is Lord & Taylor’s customer service phone number for international customers?

Lord & Taylor’s customer service phone number for international customers is 800-290-7933.

How do I file a complaint with Lord & Taylor customer service?

To file a complaint with Lord & Taylor customer service, you have a few options:

1. Phone:

  • Call Lord & Taylor customer service at 800-223-7440.
  • Explain the nature of your complaint to the representative, and they will assist you accordingly.

2. Online Form:

  • Visit the Lord & Taylor Contact Us page.
  • Fill out the required information, including details about your complaint.
  • Submit the form, and a Lord & Taylor representative will address your concern.

How to get professional help with your Lord & Taylor problem

If you need help with Lord & Taylor, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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