Lord & Taylor Customer Service Contacts

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Samuel Lord and George Washington Taylor founded their store in 1826 on Catherine Street in Manhattan, New York. The company originally sold women’s hosiery, cashmere shawls, and women’s clothing. The store moved several times over the years; to Broadway at Grand in 1861, the later to a cast iron building at Broadway and 20th Street. In 1914, the company moved, and made their headquarters, on 5th Avenue, the first store to open on what would become the infamous 5th Avenue. The company also made headlines when they appointed the first female to head a retail establishment in 1945, Dorothy Shaver. Today, Lord & Taylor has grown to more than 50 locations across the U.S. Each store is uniquely designed and has a distinctive blend of both classical and contemporary elements. Lord & Taylor offers luxury women’s clothing, handbags, shoes, belts, and accessories. The company offers personal shoppers, restaurants, and personal attention from sales associates.

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What you need to know about Lord & Taylor

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Lord & Taylor

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


225 Liberty Street
New York, NY 10281-0097

Phone Contacts

Customer Service: (800) 223-7440

Email Contacts

International customers:  “If for any reason you are not satisfied with your purchase, please contact us within 90 days of purchase, at [email protected] or 1-601-968-4340 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.”

Customer Service Resources

or try: CorporateCustomerServiceHBC@HBC.com

Social Media Contacts


Executive Contacts

Primary Contact
Andrea Robins
Director of Customer Service
250 Vesey St
New York, NY 10281-1064
[email protected]

Chief Executive
225 Liberty Street
New York, NY 10281-0097