Klarna is a Swedish financial technology company that offers online payment solutions such as “buy now, pay later” and installment plans.
Klarna Responsiveness rating
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What you need to know about Klarna
The company responds to most customer complaints in a satisfactory manner.
- Klarna’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Klarna with our insider guide or through its executive contacts.
- Klarna’s customer service policies are standard. Here are our frequently asked questions about Klarna.
Klarna customer service response times
Klarna’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 518-2771 | Representatives are available 24/7. |
| Email support | Klarna does not provide a direct customer service email address on its website. |
| Live chat | Klarna offers live chat on the website, available 24/7, allowing customers to get real-time assistance with account issues, payments, or order inquiries. |
| Social media | Klarna is active on social media platforms such as Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Klarna’s help center/FAQ provides quick answers to common questions regarding account management, payments, orders, refunds and troubleshooting issues. |
How to resolve a problem with Klarna
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Klarna mailing address
800 N High Street
Suite 400
Columbus, OH 43215
Klarna executive customer service contacts
Primary Contact
David Sykes
Chief Commercial Officer
800 N High Street
Suite 400
Columbus, OH 43215
david.sykes@klarna.com
Secondary Contact
Camilla Giesecke
Chief Operating Officer
800 N High Street
Suite 400
Columbus, OH 43215
camilla.giesecke@klarna.com
Co-founder and Chief Executive Officer
Sebastian Siemiatkowski
800 N High Street
Suite 400
Columbus, OH 43215
sebastian.siemiatkowski@klarna.com
How can I contact Klarna customer service?
Call (888) 518-2771.
Does Klarna have an online chat service?
Yes, Klarna has an online chat service.
What payment methods does Klarna accept?
Klarna accepts major debit and credit cards such as Visa, Discover, Maestro and Mastercard.
How to get professional help with your Klarna problem
If you need help with Klarna, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.