JOANN

JOANN is a retail chain selling craft and fabric supplies.

Mailing address
5555 Darrow Road
Hudson, OH 44236
Website
joann.com

What you need to know about JOANN

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with JOANN

Try self-service first

Use our proven resolution methods, or JOANN’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does JOANN respond?

Phone support
JOANN's does not provide a customer service phone number on the website.
Email support
JOANN's customer service email response times generally range from 24 to 48 hours, though it can vary based on the volume of inquiries. For a quicker response, reaching out during business hours (Monday through Friday, 9 a.m. to 6 p.m. Eastern time).

Email JOANN at joanncustomerservice@joann.com.
Live chat
JOANN's live chat support is typically available during business hours, Monday through Friday, 9 a.m. to 6 p.m. Eastern time. Response times for live chat are usually quick, often within a few minutes, depending on demand. However, during peak times, there might be slight delays.
Social media
JOANN's social media response times vary depending on the platform, but the company typically replies within 24 hours on channels such as Facebook, X, and Instagram.

Here's how to reach JOANN via social media.
Help center/FAQ
JOANN's help center and FAQ section are available 24/7 on the website. The FAQ section covers common topics such as order status, returns, and product inquiries. While it's self-service and doesn't involve direct communication, it's a quick way to find answers to many questions without waiting for customer support.
Verified contacts

JOANN customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chloe Chandler
Customer Service Manager
Secondary
Drew Chamberlain
Director of Operations and Customer Experience

JOANN customer service policies

JOANN's return policy allows you to return items in-store or by mail. In-store returns are accepted with or without a receipt, and refunds are issued to the original payment method.

JOANN loyalty program

Joann has a loyalty program called JOANN Rewards. Members earn points on every purchase, which can later be redeemed for discounts.

Frequently asked questions about JOANN

Email joanncustomerservice@joann.com.
Yes, JOANN has an online chat service.
Yes, Joann offers online shopping for fabrics, crafts, and other supplies, with options for home delivery or in-store pickup.
JOANN filed for Chapter 11 bankruptcy in 2024 but announced that its stores remain open and operational during the restructuring process.

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