JOANN is a retail chain selling craft and fabric supplies.
JOANN Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about JOANN
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with JOANN
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.JOANN mailing address
5555 Darrow Road
Hudson, OH 44236
JOANN executive customer service contacts
Primary Contact
Chloe Chandler
Customer Service Manager
5555 Darrow Road
Hudson, OH 44236
chloe.chandler@joann.com
Secondary Contact
Drew Chamberlain
Director of Operations and Customer Experience
5555 Darrow Road
Hudson, OH 44236
drew.chamberlain@joann.com
Chief Executive
Chris DiTullio
5555 Darrow Road
Hudson, OH 44236
chris.ditullio@joann.com
How can I contact JOANN customer service?
To contact JOANN call (800) 865-4126 or email joanncustomerservice@joann.com.
Does JOANN have an online chat service?
Yes, JOANN can be contacted via an online chat service.
Does Joann offer online shopping?
Yes, Joann offers online shopping for fabrics, crafts, and other supplies, with options for home delivery or in-store pickup.
How to get professional help with your JOANN problem
If you need help with JOANN, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
