JOANN is a retail chain selling craft and fabric supplies.
JOANN Responsiveness rating
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What you need to know about JOANN
The company responds to most customer complaints in a satisfactory manner.
- JOANN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with JOANN with our insider guide or through its executive contacts.
- JOANN’s customer service policies are standard. Here are our frequently asked questions about JOANN.
JOANN customer service response times
JOANN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | JOANN’s customer service phone support typically has response times ranging from a few minutes to 15 minutes, depending on call volume. During peak times, such as holidays or sales events, the wait may be longer. Call within the company’s operating hours, Monday through Friday, 9 a.m. to 6 p.m. Eastern time. Call customer service at (800) 865-4126. |
| Email support | JOANN’s customer service email response times generally range from 24 to 48 hours, though it can vary based on the volume of inquiries. For a quicker response, reaching out during business hours (Monday through Friday, 9 a.m. to 6 p.m. Eastern time). Email Joann at joanncustomerservice@joann.com. |
| Live chat | JOANN’s live chat support is typically available during business hours, Monday through Friday, 9 a.m. to 6 p.m. Eastern time. Response times for live chat are usually quick, often within a few minutes, depending on demand. However, during peak times, there might be slight delays. |
| Social media | JOANN’s social media response times vary depending on the platform, but the company typically replies within 24 hours on channels such as Facebook, X, and Instagram. Here’s how to reach JOANN via social media. |
| Help center/FAQ | JOANN’s help center and FAQ section are available 24/7 on the website. The FAQ section covers common topics such as order status, returns, and product inquiries. While it’s self-service and doesn’t involve direct communication, it’s a quick way to find answers to many questions without waiting for customer support. |
How to resolve a problem with JOANN
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.JOANN mailing address
5555 Darrow Road
Hudson, OH 44236
JOANN loyalty program
Joann offers a loyalty program called Joann Rewards. Members earn points on every purchase, which can later be redeemed for discounts.
JOANN social media channels
JOANN executive customer service contacts
Primary Contact
Chloe Chandler
Customer Service Manager
5555 Darrow Road
Hudson, OH 44236
chloe.chandler@joann.com
Secondary Contact
Drew Chamberlain
Director of Operations and Customer Experience
5555 Darrow Road
Hudson, OH 44236
drew.chamberlain@joann.com
Chief Executive
Chris DiTullio
5555 Darrow Road
Hudson, OH 44236
chris.ditullio@joann.com
JOANN customer service policies
What is JOANN's return policy?
JOANN’s return policy allows you to return items in-store or by mail. In-store returns are accepted with or without a receipt, and refunds are issued to the original payment method.
What is JOANN's privacy policy?
JOANN’s privacy policy outlines how the company collects, uses, and protects your personal information. The company gathers data such as your name, email address, mailing address, phone number, and credit card information when you register on the website, place an order, or engage in other activities.
What is JOANN's accessibility statement?
JOANN is dedicated to providing individuals with disabilities full and equal access to its products, services, and accommodations.
JOANN self-service links
How can I check the status of my order?
Click the Track Order link in the bottom section of the website. You will need your order number and the email address used to place the order. Please allow 2 to 3 days for your order status to update.
What payment methods can I use?
VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account.
How do I sign up for an account?
Visit the website and click on “Hi!” Sign in at the top right corner of every page. Select “Create an Account.” Follow the prompts to enter your details and complete the registration process.
How can I contact JOANN customer service?
Call (800) 865-4126 or email joanncustomerservice@joann.com.
Does JOANN have an online chat service?
Yes, JOANN has an online chat service.
Does Joann offer online shopping?
Yes, Joann offers online shopping for fabrics, crafts, and other supplies, with options for home delivery or in-store pickup.
How to get professional help with your JOANN problem
If you need help with JOANN, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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