Groupon

Groupon is an online marketplace that sells discount vouchers for local services, activities, travel and goods from third-party merchants. The company is headquartered in Chicago.

Mailing address
35 West Wacker Drive, Floor 25
Chicago, IL 60601
Website
groupon.com

What you need to know about Groupon

We receive many complaints about Groupon. The company refused to assist this customer in locating her undelivered laptop. Despite this customer's illness, no refund was provided. Also, the company kept this customer's money. Groupon's customer service can be frustrating, with slow response times, difficulty reaching support, and challenges in resolving issues such as refunds or voucher problems. Many customers feel that getting assistance, especially with third-party merchants, can be time-consuming and ineffective. Groupon initially refused to refund this customer's gift card.

How to resolve a problem with Groupon

Try self-service first

Use our proven resolution methods, or Groupon’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Groupon respond?

Email support

Groupon does not offer email support.

Live chat

Groupon's live chat service is available through the help center and, while generally considered faster than email, is still seen as slow and often faces challenges in resolving issues such as refunds or voucher problems.

Social media

Groupon’s customer support is also active on social media platforms such as X and Facebook. Response times can vary, but many customers find that contacting Groupon through these platforms can lead to faster replies, especially for urgent inquiries or complaints. Here's how to reach Groupon via social media.

Help center/FAQ

Groupon’s help center and FAQ section offer solutions to common issues such as account management, refunds, and vouchers. The help center has articles and guides by topic, allowing customers to find answers without contacting support.

Verified contacts

Groupon customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ernest Dulnik
Senior Director, Business Operations – Customer Service
Secondary
Rana Kashyap
Chief Financial Officer
Secondary
Jiri Ponrt
Chief Operating Officer
Chief Executive
Dušan Šenkypl
Chief Executive

Groupon customer service policies

The terms of use require users to be at least 18 years old and to use the site for personal, non-commercial purposes. The terms explain how deals are purchased, redeemed and used, including expiration dates, restrictions and limits on refunds and exchanges.

Groupon loyalty program

Groupon has a loyalty program called Groupon Rewards, a merchant-linked program where customers earn credits toward exclusive “Rewards Deals” by spending at participating Groupon merchants.

Frequently asked questions about Groupon

Many complaints have been received from readers stating that Groupon’s social media accounts are not responsive.
Yes, Groupon can be contacted via an online chat service.
No. Groupon does not publish an online contact form. Customers can reach support through live chat or by using executive contacts above.
No, Groupon does not have an official community forum.
You can request a Groupon refund for unused vouchers through your Groupon account under “My Groupons.” Eligibility depends on the deal’s refund policy, but many unused vouchers qualify for Groupon Bucks or original payment refunds.
Report the issue to Groupon support and provide proof that the merchant is closed or refusing service. Groupon may issue a refund or credit if the voucher cannot be redeemed as advertised.
Groupon does not staff a customer service phone line. Calls to (866) 956-1276 reach a recording that directs callers back to the website and live chat. Phone is not a viable path for resolving a Groupon complaint.
Groupon often issues refunds as Groupon Bucks based on the deal’s original terms and refund window. You can request a refund to your original payment method, but approval depends on policy eligibility.
Cancel eligible Groupon orders or bookings directly from your Groupon account under “My Groupons.” Cancellation options depend on the deal type and whether the voucher has been used or redeemed.
Check your email spam folder and your Groupon account purchase history for the missing voucher. If it’s still missing, contact Groupon support to verify payment and resend the confirmation.
Verify the voucher details, expiration date, and terms in your Groupon account. If it’s valid, contact Groupon support to resolve redemption issues with the merchant.
You can submit a complaint online through the BBB or FTC complaint portals with full transaction details. Include screenshots, voucher details, and communication records for faster resolution.
Cash refunds are available only for eligible purchases within Groupon’s refund policy window. Otherwise, Groupon typically issues store credit unless exceptions apply.
Cancel auto-renewal in your Groupon account settings or subscription section immediately. You may request a refund if the charge was recent and the service was not used.

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