Groupon is a publicly traded online marketplace that connects consumers with local merchants offering discounts on activities, food, beauty services, travel and retail goods. It sells vouchers redeemed with third-party merchants rather than selling most products directly, so refund and redemption disputes often involve both Groupon and the merchant. It is headquartered in Chicago, trades on the Nasdaq under the ticker GRPN, and operates localized sites in 13 countries through its North America and International segments.
We receive many complaints about Groupon. The company refused to assist this customer in locating her undelivered laptop. Despite this customer's illness, no refund was provided. Also, the company kept this customer's money. Groupon's customer service can be frustrating, with slow response times, difficulty reaching support, and challenges in resolving issues such as refunds or voucher problems. Many customers feel that getting assistance, especially with third-party merchants, can be time-consuming and ineffective. Groupon initially refused to refund this customer's gift card.
Groupon’s customer support is also active on social media platforms such as X and Facebook. Response times can vary, but many customers find that contacting Groupon through these platforms can lead to faster replies, especially for urgent inquiries or complaints. Here's how to reach Groupon via social media.
Help center/FAQ
Groupon’s help center and FAQ section offer solutions to common issues such as account management, refunds, and vouchers. The help center has articles and guides by topic, allowing customers to find answers without contacting support.
Log in to your account, go to My Groupons, and find the specific order.
Groupon customer service policies
The terms of use require users to be at least 18 years old and to use the site for personal, non-commercial purposes. The terms explain how deals are purchased, redeemed and used, including expiration dates, restrictions and limits on refunds and exchanges.
Groupon loyalty program
Groupon has a loyalty program called Groupon Rewards, a merchant-linked program where customers earn credits toward exclusive “Rewards Deals” by spending at participating Groupon merchants.
Frequently asked questions about Groupon
Many complaints have been received from readers stating that Groupon’s social media accounts are not responsive.
No. Groupon does not publish an online contact form. Customers can reach support through live chat or by using executive contacts above.
No, Groupon does not have an official community forum.
You can request a Groupon refund for unused vouchers through your Groupon account under “My Groupons.” Eligibility depends on the deal’s refund policy, but many unused vouchers qualify for Groupon Bucks or original payment refunds.
Report the issue to Groupon support and provide proof that the merchant is closed or refusing service. Groupon may issue a refund or credit if the voucher cannot be redeemed as advertised.
Groupon does not staff a customer service phone line. Calls to (866) 956-1276 reach a recording that directs callers back to the website and live chat. Phone is not a viable path for resolving a Groupon complaint.
Groupon often issues refunds as Groupon Bucks based on the deal’s original terms and refund window. You can request a refund to your original payment method, but approval depends on policy eligibility.
Cancel eligible Groupon orders or bookings directly from your Groupon account under “My Groupons.” Cancellation options depend on the deal type and whether the voucher has been used or redeemed.
Check your email spam folder and your Groupon account purchase history for the missing voucher. If it’s still missing, contact Groupon support to verify payment and resend the confirmation.
Verify the voucher details, expiration date, and terms in your Groupon account. If it’s valid, contact Groupon support to resolve redemption issues with the merchant.
You can submit a complaint online through the BBB or FTC complaint portals with full transaction details. Include screenshots, voucher details, and communication records for faster resolution.
Cash refunds are available only for eligible purchases within Groupon’s refund policy window. Otherwise, Groupon typically issues store credit unless exceptions apply.
Cancel auto-renewal in your Groupon account settings or subscription section immediately. You may request a refund if the charge was recent and the service was not used.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 11, 2016. Updated May 16, 2026.
