Groupon is an online platform that sells discounted activities, travel, goods and services.
Groupon Responsiveness rating
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What you need to know about Groupon
We receive many complaints about Groupon. The company refused to assist this customer in locating her undelivered laptop. Despite this customer’s illness, no refund was provided. Also, the company kept this customer’s money. Groupon’s customer service can be frustrating, with slow response times, difficulty reaching support, and challenges in resolving issues such as refunds or voucher problems. Many customers feel that getting assistance, especially with third-party merchants, can be time-consuming and ineffective.
- Groupon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Groupon with our insider guide or through our executive contacts.
- Groupon’s customer service policies are standard. Here are our frequently asked questions about Groupon.
Groupon customer service response times
Groupon’s customer service response times can be slow, with emails often going unanswered. While live chat may offer quicker assistance, wait times can still be long during peak periods. Social media may provide faster responses, but overall, customers frequently report delays in resolving issues.
| Email support | We have received complaints that Groupon doesn’t respond to emails, with some customers experiencing delays in receiving a reply. Although customersupport@groupon.com is provided as a contact email, response times seem to depend on the complexity of the issue and the volume of inquiries. For quicker assistance, customers have found that using the help center or live chat options on Groupon’s website may be more efficient. |
| Live chat | Groupon’s live chat service is available through the help center and, while generally considered faster than email, is still seen as slow and often faces challenges in resolving issues such as refunds or voucher problems. |
| Social media | Groupon’s customer support is also active on social media platforms such as X and Facebook. Response times can vary, but many customers find that contacting Groupon through these platforms can lead to faster replies, especially for urgent inquiries or complaints. Here’s how to reach Groupon via social media. |
| Help center/FAQ | Groupon’s help center and FAQ section offer solutions to common issues such as account management, refunds, and vouchers. The help center has articles and guides by topic, allowing customers to find answers without contacting support. |
How to resolve a problem with Groupon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Groupon mailing address
35 West Wacker Drive
Chicago, IL 60601
Groupon loyalty program
Groupon does not have a loyalty program.
Groupon social media channels
Groupon executive customer service contacts
Primary Contact
Adam Lindsey
Vice President, Operations
35 West Wacker Drive
Chicago, IL 60601
alindsey@groupon.com
Secondary Contact
Emma Coleman
VP of Communications, Engagement and Inclusion
35 West Wacker Drive
Chicago, IL 60601
ecoleman@groupon.com
Kyle Netzly
Chief Accounting Officer
35 West Wacker Drive
Chicago, IL 60601
knetzly@groupon.com
Chief Executive
Dušan Šenkypl
35 West Wacker Drive
Chicago, IL 606501
dsenkypl@groupon.com
Groupon customer service policies
What is Groupon's terms of service policy?
The terms of service policy requires users to be at least 18 years old and use the site for personal, non-commercial purposes. The policy explains the purchase, redemption, and use of deals, detailing terms related to expiration dates, restrictions, and limitations on refunds or exchanges.
What is Groupon's privacy policy?
Groupon’s privacy policy explains how the company collects, uses, and protects personal information provided by users. It outlines the types of data collected, such as contact details, payment information, and browsing activity. The policy describes how this information is used for processing transactions, personalizing services, and marketing purposes. It also explains how Groupon takes measures to safeguard user data, including encryption and security protocols.
What is Groupon's refund policy?
Groupon’s refund policy varies by deal type. For local deals, you can get a refund within three days of purchase if the voucher is unredeemed, unless marked as final sale. Getaways vouchers can be refunded if the merchant cannot book your stay before the book-by date. Items purchased through Groupon Goods can be returned within 30 days. Most GrouponLive tickets are nonrefundable, unless stated otherwise.
Groupon self-service links
How can I check the status of my Groupon order?
Log in to your account, go to My Groupons, and find the specific order.
How can I update my account information?
Log in to your Groupon account, click on Account in the top right corner, and select Settings. Edit your personal details, email, and payment method.
How can I reset my Groupon account password?
Visit the Groupon sign-in page and click on Forgot Password. Enter your email address, and Groupon will send instructions to reset the password.
Can I reach Groupon by phone?
Many complaints have been received from readers stating that they are unable to reach Groupon at (866) 956-1276, as the message indicates that customer care is only available online.
Does Groupon have a live chat service?
Yes, Groupon can be contacted via an online chat service.
Does Groupon have an online contact form?
Yes, find the online contact form here.
Does Groupon have an official community forum?
No, Groupon does not have an official community forum.
How to get professional help with your Groupon problem
If you need help with Groupon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Groupon?
Submit your review | |
I have no way to contact Groupon for my missing voucher that I purchased about a month ago. It was listed on my groupons, but mysteriously is not showing anymore. I wanted to use it today, and now I am stuck and out of about $57 bucks
Zero rating so hard to contact them my purchase never arrived sent three messages still no reply will never purchase from Groupon again NIGHTMARE
Zero for customer service. Can’t reach anyone via chat or phone. The system added a $40 Groupon I didn’t authorize. Their system doesn’t work. I will now dispute the charges
terrible. have purchased several groupons and never showed up in My Groupons. Terrible company
