Groupon is an online platform that sells discounted activities, travel, goods and services.
How to reach a person at Groupon
Groupon Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Groupon
What you need to know about Groupon
We receive many complaints about Groupon. The company refused to assist this customer in locating her undelivered laptop. Despite this customer’s illness, no refund was provided. Also, the company kept this customer’s money. Groupon’s customer service can be frustrating, with slow response times, difficulty reaching support, and challenges in resolving issues such as refunds or voucher problems. Many customers feel that getting assistance, especially with third-party merchants, can be time-consuming and ineffective. Groupon initially refused to refund this customer’s gift card.
- Groupon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Groupon with our insider guide or through our executive contacts.
- Groupon’s customer service policies are standard. Here are our frequently asked questions about Groupon.
Groupon customer service response times
Groupon’s customer service response times can be slow, with emails often going unanswered. While live chat may offer quicker assistance, wait times can still be long during peak periods. Social media may provide faster responses, but overall, customers frequently report delays in resolving issues.
| Email support | Groupon does not offer email support. |
| Live chat | Groupon’s live chat service is available through the help center and, while generally considered faster than email, is still seen as slow and often faces challenges in resolving issues such as refunds or voucher problems. |
| Social media | Groupon’s customer support is also active on social media platforms such as X and Facebook. Response times can vary, but many customers find that contacting Groupon through these platforms can lead to faster replies, especially for urgent inquiries or complaints. Here’s how to reach Groupon via social media. |
| Help center/FAQ | Groupon’s help center and FAQ section offer solutions to common issues such as account management, refunds, and vouchers. The help center has articles and guides by topic, allowing customers to find answers without contacting support. |
How to resolve a problem with Groupon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Groupon mailing address
35 West Wacker Drive
Chicago, IL 60601
Groupon loyalty program
Groupon does not have a loyalty program.
Groupon social media channels
Groupon executive customer service contacts
Primary Contact
Ernest Dulnik
Senior Director, Business Operations – Customer Service
35 West Wacker Drive
Chicago, IL 60601
edulnik@groupon.com
Chief Executive
Dušan Šenkypl
35 West Wacker Drive
Chicago, IL 606501
dusan@groupon.com
Groupon customer service policies
What is Groupon's terms of service policy?
The terms of service policy requires users to be at least 18 years old and use the site for personal, non-commercial purposes. The policy explains the purchase, redemption, and use of deals, detailing terms related to expiration dates, restrictions, and limitations on refunds or exchanges.
What is Groupon's privacy policy?
Groupon’s privacy policy explains how the company collects, uses, and protects personal information provided by users. It outlines the types of data collected, such as contact details, payment information, and browsing activity. The policy describes how this information is used for processing transactions, personalizing services, and marketing purposes. It also explains how Groupon takes measures to safeguard user data, including encryption and security protocols.
What is Groupon's refund policy?
Groupon’s refund policy varies by deal type. For local deals, you can get a refund within three days of purchase if the voucher is unredeemed, unless marked as final sale. Getaways vouchers can be refunded if the merchant cannot book your stay before the book-by date. Items purchased through Groupon Goods can be returned within 30 days. Most GrouponLive tickets are nonrefundable, unless stated otherwise.
Groupon self-service links
How can I check the status of my Groupon order?
Log in to your account, go to My Groupons, and find the specific order.
How can I update my account information?
Log in to your Groupon account, click on Account in the top right corner, and select Settings. Edit your personal details, email, and payment method.
How can I reset my Groupon account password?
Visit the Groupon sign-in page and click on Forgot Password. Enter your email address, and Groupon will send instructions to reset the password.
Can I reach Groupon by phone?
Many complaints have been received from readers stating that they are unable to reach Groupon at (866) 956-1276, as the message indicates that customer care is only available online.
Can I reach Groupon via social media?
Many complaints have been received from readers stating that Groupon’s social media accounts are not responsive.
Does Groupon have a live chat service?
Yes, Groupon can be contacted via an online chat service.
Does Groupon have an online contact form?
Yes, find the online contact form here.
Does Groupon have an official community forum?
No, Groupon does not have an official community forum.
How do I get a refund for an expired or unused Groupon voucher?
You can request a Groupon refund for unused vouchers through your Groupon account under “My Groupons.” Eligibility depends on the deal’s refund policy, but many unused vouchers qualify for Groupon Bucks or original payment refunds.
Groupon sold me a deal for a business that is closed or does not honor the voucher. What can I do?
Report the issue to Groupon support and provide proof that the merchant is closed or refusing service. Groupon may issue a refund or credit if the voucher cannot be redeemed as advertised.
Why is my Groupon refund being issued as credit instead of back to my payment method?
Groupon often issues refunds as Groupon Bucks based on the deal’s original terms and refund window. You can request a refund to your original payment method, but approval depends on policy eligibility.
How do I cancel a Groupon order or booking?
Cancel eligible Groupon orders or bookings directly from your Groupon account under “My Groupons.” Cancellation options depend on the deal type and whether the voucher has been used or redeemed.
Groupon charged me but I never received a confirmation or voucher. What should I do?
Check your email spam folder and your Groupon account purchase history for the missing voucher. If it’s still missing, contact Groupon support to verify payment and resend the confirmation.
The merchant says my Groupon is not valid. How do I resolve this?
Verify the voucher details, expiration date, and terms in your Groupon account. If it’s valid, contact Groupon support to resolve redemption issues with the merchant.
How do I file a complaint about Groupon with the Better Business Bureau or FTC?
You can submit a complaint online through the BBB or FTC complaint portals with full transaction details. Include screenshots, voucher details, and communication records for faster resolution.
Can I get a cash refund from Groupon instead of Groupon Bucks?
Cash refunds are available only for eligible purchases within Groupon’s refund policy window. Otherwise, Groupon typically issues store credit unless exceptions apply.
Groupon auto-renewed a subscription deal I did not want. How do I cancel and get a refund?
Cancel auto-renewal in your Groupon account settings or subscription section immediately. You may request a refund if the charge was recent and the service was not used.
How to get professional help with your Groupon problem
If you need help with Groupon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Groupon?
Submit your review | |
If I could give -100 I would Groupon is the worst company out there!
it should be illegal for companies not to have a local or phone number for customer to get a hold of customer service to solve a problem.
This company is horrible when it comes to merchant services and customer service . Stay away, far away!
Terrible. If you have a problem with a purchase, there is no way to resolve it.. ai didcnot help
I use to love Groupon they had some good deals and ive spent alot of money through them but recently I had bought Full HighLights through The Paul Mitchell School which ive done several times before never no problems. Well I looked on my voucher and it says Lexington now why in the hell would Lexington be on my profile when ive NEVER gotten anything from Lexington ALWAYS BEEN LOUISVILLE so I tried to get it switched to LOUISVILLE and they said its been longer then 3 days no refund!!! REALLY so why would they put Lexington on my profile who knows maybe cause they need the money idk but IM really mad and its only $35.00 but its the principal ive spent alot of money with groupon for them to just write NO REFUND!!! Well ill tell you what ill delete my account my 3 daughters mom sister and my wjhole community will be as well
If I could rate in the negative, I would. I attempted to use the site, thinking I was ordering gift items, but instead was directed to click on a voucher, so I did. Immediately, I realized these were not the items, so I tried to cancel the order. One was cancelled, and the other wouldn't. After 10 minutes of futile communication with AI, an agent kept me online another 10-15 minutes to tell me no even though the policy gives me 3 days to cancel. She said it was because I clicked on the voucher, and it now shows used. I explained I hadn't used the product or site and didn't want anything but my money back. She refused. This was by far the WORSE shopping experience ever.
Their A.I. chat is a joke. They list vendors that went out of business but then refuse to refund the money. They ARE the worst. No ph# for cust svc & no ability to get a refund STAY AWAY FROM GROUPON!
