Groupon sells discounted activities, travel, goods, and services.
Groupon Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Groupon
We receive occasional complaints about Groupon. The company refused to assist this customer in locating her undelivered laptop. Despite this customer’s illness, no refund was provided. Also, the company kept this customer’s money.
How to resolve a problem with Groupon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Groupon mailing address
600 W Chicago Ave
Suite 400
Chicago, IL 60654
Groupon social media channels
Groupon executive customer service contacts
Primary Contact
Adam Lindsey
Senior Vice President Global Operations
600 W Chicago Ave
Suite 400
Chicago, IL 60654
Alindsey@groupon.com
Secondary Contact
Damien Schmitz
Chief Financial Officer
600 W Chicago Ave
Suite 400
Chicago, IL 60654
dschmitz@groupon.com
Kyle Netzly
Chief Accounting Officer
600 W Chicago Ave
Suite 400
Chicago, IL 60654
k.netzly@groupon.com
Chief Executive
Dušan Šenkypl
600 W Chicago Ave
Suite: 400
Chicago, IL 60654
Dsenkypl@groupon.com
How can I contact Groupon customer service?
Email customersupport@groupon.com.
Does Groupon have a live chat service?
Go to the Groupon FAQ page, find “contact Groupon,” and choose “live chat.” But if no agent is available, the link won’t work.
Does Groupon have an online contact form?
Yes, you can find the online contact form here.
When can I contact Groupon customer service?
Monday to Friday, 9 a.m. to 5 p.m. Eastern time.
How to get professional help with your Groupon problem
If you need help with Groupon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
