Geek Squad Customer Service Contacts

Geek Squad is a tech support service offered by Best Buy that provides assistance with electronic devices. They offer services like virus removal, device setup, troubleshooting, and more, both in-store and online.

How to reach a person at Geek Squad

Customer service: (800) 433-5778

Geek Squad Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Geek Squad

What you need to know about Geek Squad

Geek Squad customer service response times

Geek Squad’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Phone inquiries typically take 1 to 30 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.

Phone number: Customers can reach Geek Squad at (800) 433-5778.

Availability: Phone support is available 8 a.m., to 10 p.m. but the response times may be slower during peak periods, like sales events or holidays.
Email supportGeek squad does not have email support.
Live chatResponse time: Geek Squad’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.

Availability: Live chat is available 8 a.m., to 10 p.m., but the response times may be slower during peak periods, like sales events or holidays.
Social mediaResponse time: Geek Squad is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Geek Squad

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Geek Squad mailing address

7601 Penn Avenue South
Richfield, MN 55423-3645

Geek Squad loyalty program

My Best Buy Total with Geek Squad is a membership program that provides protection plans for electronics and access to tech support services. It includes coverage for accidental damage, repairs, and replacements, along with 24/7 support for troubleshooting and device setup. Members also receive extended return windows and discounts on certain services, such as in-home installations and computer maintenance.

Geek Squad social media channels

X


Geek Squad executive customer service contacts

Primary Contact
Sean Bennett
Customer Care Manager
7601 Penn Avenue South
Richfield, MN 55423-3645
sean.bennett@bestbuy.com

LinkedIn

Secondary Contact
Nate Troglin
Director, Field Services
7601 Penn Avenue South
Richfield, MN 55423-3645
nate.troglin@bestbuy.com

LinkedIn

Chief Executive
Robert Stephens
7601 Penn Avenue South
Richfield, MN 55423-3645
robert.stephens@bestbuy.com

Geek Squad customer service policies

How does Geek Squad protect my personal data?

Geek Squad follows Best Buy’s privacy policy to protect your personal data. It collects personal information to provide services and improve user experience. This information is stored securely and may include your name, contact details, payment data, and device information. Geek Squad also uses encryption methods to safeguard sensitive data and follows strict protocols when handling customer information.

What are Geek Squad's terms and conditions?

Geek Squad’s terms and conditions cover aspects like payment methods, cancellations, and liability disclaimers. It also specifies customer responsibilities, including providing accurate information and following instructions for services. Additionally, there are rules about the use of their website and services, intellectual property, and customer support. The terms clarify its rights to modify policies and services.

How do I schedule a repair with Geek Squad?

To schedule a repair with Geek Squad, visit their service page, where you can either schedule an in-home or store appointment. You’ll be prompted to provide the details about your device and the type of service needed. Depending on the service, Geek Squad offers flexible scheduling, including same-day or next-day options when available.

Frequently asked questions about Geek Squad

What does Geek Squad actually do?

Geek Squad, a service offered by Best Buy, provides a range of technology-related assistance, including:

  • Device Setup and Installation: Assisting with the setup and installation of various devices, such as smartphones, tablets, computers, and home appliances.
  • Repairs and Troubleshooting: Offering repair services for malfunctioning devices and troubleshooting technical issues.
  • Technical Support: Providing ongoing support for software and hardware issues, including virus removal and data recovery.

Does Geek Squad teach you?

Geek Squad offers training programs through the Geek Squad Academy, which provides opportunities for students to develop tech skills, build self-confidence, and discover how technology can benefit them in their educational pursuits and future careers.

How many devices does Geek Squad cover?

Geek Squad services encompass a wide range of products, including:

  • Computers and Tablets: Assistance with setup, repair, and maintenance.
  • Smartphones and Wearables: Support for devices like smartphones and smartwatches.
  • Home Appliances: Installation and repair services for appliances such as refrigerators, washing machines, and fitness equipment.
  • Entertainment Systems: Setup and troubleshooting for televisions, gaming consoles, and audio systems.

 

How to get professional help with your Geek Squad problem

If you need help with Geek Squad, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Geek Squad?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews

Related Posts