Geek Squad is a tech support service offered by Best Buy that provides assistance with electronic devices. It provides services such as virus removal, device setup, and troubleshooting, both in-store and online.
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What you need to know about Geek Squad
- Geek Squad’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Geek Squad with our insider guide or through our executive contacts.
- Geek Squad’s customer service policies are standard. Here are our frequently asked questions about Geek Squad.
Geek Squad customer service response times
Geek Squad’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can reach Geek Squad at (800) 433-5778. Availability: Phone support is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Geek squad does not have email support. |
| Live chat | Response time: Geek Squad’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Geek Squad is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Geek Squad
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Geek Squad mailing address
7601 Penn Ave. S
Richfield, MN 55423
Geek Squad loyalty program
My Best Buy Total with Geek Squad is a membership program that provides protection plans for electronics and access to tech support services. It includes coverage for accidental damage, repairs, and replacements, along with 24/7 support for troubleshooting and device setup. Members also receive extended return windows and discounts on certain services, such as in-home installations and computer maintenance.
Geek Squad social media channels
Geek Squad executive customer service contacts
Primary Contact
Sean Bennett
Customer Care Manager
1010 Dale Street North
St. Paul, MN 55117-5603
sean.bennett@bestbuy.com
Secondary Contact
Nate Troglin
Director, Field Services
1010 Dale Street North
St. Paul, MN 55117-5603
nate.troglin@bestbuy.com
Chief Executive
Robert Stephens
1010 Dale Street North
St. Paul, MN 55117-5603
robert.stephens@bestbuy.com
What does Geek Squad actually do?
Geek Squad, a service offered by Best Buy, provides a range of technology-related assistance, including:
- Device setup and installation: Assisting with the setup and installation of various devices, such as smartphones, tablets, computers, and home appliances.
- Repairs and troubleshooting: Offering repair services for malfunctioning devices and troubleshooting technical issues.
- Technical support: Providing ongoing support for software and hardware issues, including virus removal and data recovery.
Does Geek Squad offer training?
Geek Squad offers training programs through the Geek Squad Academy, which provides opportunities for students to develop tech skills, build self-confidence, and discover how technology can benefit them in their educational pursuits and future careers.
How many devices does Geek Squad cover?
Geek Squad services encompass a wide range of products, including:
- Computers and tablets: Assistance with setup, repair, and maintenance.
- Smartphones and wearables: Support for devices such as smartphones and smartwatches.
- Home appliances: Installation and repair services for appliances such as refrigerators, washing machines, and fitness equipment.
- Entertainment systems: Setup and troubleshooting for televisions, gaming consoles, and audio systems.
How to get professional help with your Geek Squad problem
If you need help with Geek Squad, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
