Geek Squad is a technology support service owned by Best Buy Co., Inc. and headquartered in Richfield, Minnesota. It provides device setup, installation, repair, troubleshooting, and protection plan services for computers, smartphones, tablets, appliances, and home theater equipment. Services are available in Best Buy stores, via remote access, and through in-home visits. Geek Squad was founded as an independent company on June 16, 1994, by Robert Stephens and was acquired by Best Buy in 2002.
Best Buy Geek Squad Responsiveness rating
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What you need to know about Best Buy Geek Squad
- Best Buy Geek Squad’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Best Buy Geek Squad with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Best Buy Geek Squad.
Best Buy Geek Squad customer service response times
| Phone support | Main phone: (800) 433-5778 – Estimated wait: 1 to 30 minutes, available 24/7 |
| Email support | Best Buy does not publish a general customer service email address. To report suspected fraud or phishing, email abuse@bestbuy.com. Response times: 1 to 5 business days. |
| Live chat support | Response times: Usually within a few minutes during active chat sessions. Availability: Live chat support is available 24 hours a day, 7 days a week. |
| Social media | Geek Squad is active on social media platforms such as X, Facebook, Instagram, and YouTube. Response times can range from a few hours to several days depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | Geek Squad help center/FAQ provides quick answers to common questions regarding device setup and installation, repairs and troubleshooting, protection plans, remote support, and appliance services. |
How to resolve a problem with Best Buy Geek Squad
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Best Buy Geek Squad mailing address
P.O. Box 9312
Minneapolis, MN 55440
Best Buy Geek Squad loyalty program
Geek Squad does not have a loyalty program of its own. Geek Squad tech support and protection services are included as part of the My Best Buy Total membership ($179.99 per year), which is Best Buy’s top-tier paid membership. My Best Buy Total members receive free 24/7 Geek Squad tech support and free in-store and remote computer and tablet services. The membership also includes up to 24 months of product protection on most Best Buy purchases, including AppleCare+ on eligible Apple products. Members also receive 20% off Geek Squad repair labor for devices regardless of where it was purchased.
Best Buy Geek Squad social media channels
Best Buy Geek Squad executive customer service contacts
Primary Contact
Mike Staudt
Vice President, Field Services
7601 Penn Ave South
Richfield, MN 55423
mike.staudt@bestbuy.com
Secondary Contact
David Nygaard
President of Home and Services
7601 Penn Ave South
Richfield, MN 55423
david.nygaard@bestbuy.com
Chief Executive
Corie Barry
7601 Penn Ave South
Richfield, MN 55423
corie.barry@bestbuy.com
Should I contact the executives when I need an issue to be resolved?
Best Buy Geek Squad’s management team has asked that you contact customer service at (800) 433-5778 first.
What does Best Buy Geek Squad actually do?
Best Buy Geek Squad provides technology assistance, including device setup and installation for smartphones, tablets, computers, and home appliances; repairs and troubleshooting for malfunctioning devices; and ongoing support for software and hardware issues such as virus removal and data recovery.
My Geek Squad technician didn't show up for a scheduled in-home appointment. What can I do?
Call Geek Squad at (800) 433-5778 to reschedule and ask to have your case noted as a missed appointment. If this has happened more than once, request escalation to a supervisor. Customers with active Best Buy protection plans who experience repeated missed visits may be eligible to request a replacement or reimbursement. Ask the representative to confirm what your specific plan covers.
I was charged for a Geek Squad plan I didn't sign up for. How do I get a refund?
Call Geek Squad at (800) 433-5778 and ask to have the charge identified, the plan cancelled, and a refund issued.
How long does a Geek Squad appliance repair take?
Repair timelines vary based on part availability, technician scheduling, and appliance type. Customers with an active Best Buy protection plan should generally expect an initial appointment within a few days of filing a claim, though delays are common.
How do I cancel a Geek Squad protection plan or 24/7 support plan?
Call Geek Squad at (800) 433-5778 to request cancellation. Under the 24/7 support plan terms, plans cancelled within 30 days of purchase qualify for a full refund. After 30 days, monthly plans receive a prorated refund for unused months; one-time-pay plans are generally not refundable.
Does Geek Squad ever call customers unsolicited?
Geek Squad states on its own remote-support portal that it will never call customers unsolicited to initiate a remote support session. If you receive an unexpected call from someone claiming to be a Geek Squad agent, treat it as a potential scam. Hang up and call Geek Squad directly at (800) 433-5778 to verify whether there is any issue with your account or device.
How to get professional help with your Best Buy Geek Squad problem
If you need help with Best Buy Geek Squad, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
