Best Buy

Best Buy is an American multinational consumer electronics corporation that operates in the United States and Canada. It previously operated in Mexico until 2020.

Telephone
Main : (612) 291-1000
Customer service : (888) 237-8289
Email
Mailing address
7601 Penn Ave S
Richfield, MN 55423
Website
bestbuy.com

What you need to know about Best Buy

We receive occasional complaints about Best Buy. Here's a customer who had problems with a laptop he bought from Best Buy. The company sold this customer a defective LG refrigerator. Best Buy also sold this customer a faulty fridge. Even with a comprehensive protection plan, Best Buy refused to help this customer with her laptop. Best Buy refused to replace a broken appliance.

How to resolve a problem with Best Buy

Try self-service first

Use our proven resolution methods, or Best Buy’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Best Buy respond?

Phone support

Available 24/7. Call (888) 237-8289.

Email support

Submit via the contact us page or email privacymanager@bestbuy.com. Aim to respond within 24–48 hours.

Live chat support

Available 24/7 at bestbuy.com. Typical response within a few minutes.

Social media

Best Buy is active on social media platforms such as Facebook.

Help center/FAQ

Access Best Buy's FAQ here.

Verified contacts

Best Buy customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrew Wahl
Senior Operations & Commercial Leader
Secondary
Ashley Pierson
Senior Vice President, Customer Lifecycle and Upgrade Experience
Chief Executive
Corie Barry
Chief Executive Officer

Best Buy customer service policies

Best Buy’s terms of use state that by using any of its websites, apps, customer support channels, or making purchases, you agree to follow its rules and policies, including those for orders, payments, returns, memberships, and promotions. The terms explain that product availability and pricing can change, orders may be canceled or limited at Best Buy’s discretion, all website content is protected by intellectual property laws, and user-submitted content (like reviews or comments) may be used by Best Buy. They also include important legal provisions such as mandatory arbitration for most disputes, a waiver of class actions and jury trials, limitations of liability, and the right for Best Buy to suspend or terminate accounts or services at any time.

Frequently asked questions about Best Buy

You can reach Best Buy customer service through various channels: 1. Online: Sign in to your Best Buy account, click “Get Help,” and a virtual assistant will assist you with common inquiries. 2. Phone: Call (888) BEST-BUY, or (888) 237-8289, or the number on the back of your Best Buy credit card to connect with a representative. 3.  Email: You can also email Best Buy at privacymanager@bestbuy.com.
Best Buy’s customer service hours vary depending on the type of assistance you need: 1. Phone Support:
  • Monday through Friday: 10:00 am to 9:00 pm (local time)
  • Saturday: 8:00 am to 8:00 pm (local time)
  • Sunday: 8:00 am to 6:00 pm (local time)
2. Online Chat Support:
  • Available 24/7 for chat assistance.
To change or modify a Best Buy service, follow these steps:
  1. Canceling an order:
    • Within 30 minutes of placing an order, tap on the order number to see details and hit Cancel next to the item.
    • Cancellation timeframes vary based on delivery method (e.g., store pickup, scheduled home delivery).
    • Remember, credit card authorizations may take time to be removed.
  2. Changing billing address:
    • Sign in to your Best Buy account.
    • Navigate to Payment Methods and select “Your credit cards” to update details.
  3. Changing shipping address:
    • Sign in to your account.
    • Go to Addresses and select “Your shipping addresses” to add or edit details.
  4. Updating My Best Buy membership:
    • Change membership in-store or call Best Buy Customer Care at (888) BEST BUY, or (888) 237-8289.
If you’re an international customer and need to contact Best Buy, you can call their customer service. Here are the details:
  • Phone Number for International Customers: Call 1-423-467-6543 (collect call) if you’re outside the U.S., Canada, or Puerto Rico.
To file a complaint with Best Buy customer service, follow these steps:
  1. Reach out to Best Buy Customer Support by calling (888) BEST-BUY, or (888) 237-8289. Be prepared for potentially long wait times.
  2. Clearly explain your issue and provide necessary details about the product or service.
  3. If the initial representative can’t resolve your problem, ask to speak with someone higher up, like a district manager.
  4. Since Best Buy doesn’t offer email support, phone calls are your best bet.
  5. Keep a record of your complaint, noting dates, times, names of representatives, and any promises made.
  6. Specify the problem, whether it’s a faulty product, warranty issue, or service-related.
  7. If your problem persists, consider taking formal action like filing a complaint in small claims court, ensuring you have all relevant documentation.
Yes, Best buy owns Geek Squad.

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