Best Buy Customer Service Contacts

You can reach Best Buy customer service through various channels:

1. Online: Sign in to your Best Buy account, click “Get Help,” and a virtual assistant will assist you with common inquiries.

2. Phone: Call (888) BEST-BUY, or (888) 237-8289, or the number on the back of your Best Buy credit card to connect with a representative.

3.  Email: You can also email Best Buy at privacymanager@bestbuy.com.

Best Buy’s customer service hours vary depending on the type of assistance you need:

1. Phone Support:

• Monday through Friday: 10:00 am to 9:00 pm (local time)
• Saturday: 8:00 am to 8:00 pm (local time)
• Sunday: 8:00 am to 6:00 pm (local time)

2. Online Chat Support:

• Available 24/7 for chat assistance.

To change or modify a Best Buy service, follow these steps:

1. Canceling an order:
   • Within 30 minutes of placing an order, tap on the order number to see details and hit Cancel next to the item.
   • Cancellation timeframes vary based on delivery method (e.g., store pickup, scheduled home delivery).
   • Remember, credit card authorizations may take time to be removed.
2. Changing billing address:
   • Sign in to your Best Buy account.
   • Navigate to Payment Methods and select “Your credit cards” to update details.
3. Changing shipping address:
   • Sign in to your account.
   • Go to Addresses and select “Your shipping addresses” to add or edit details.
4. Updating My Best Buy membership:
   • Change membership in-store or call Best Buy Customer Care at (888) BEST BUY, or (888) 237-8289.

If you’re an international customer and need to contact Best Buy, you can call their customer service. Here are the details:

• Phone Number for International Customers: Call 1-423-467-6543 (collect call) if you’re outside the U.S., Canada, or Puerto Rico.

To file a complaint with Best Buy customer service, follow these steps:

1. Reach out to Best Buy Customer Support by calling (888) BEST-BUY, or (888) 237-8289. Be prepared for potentially long wait times.
2. Clearly explain your issue and provide necessary details about the product or service.
3. If the initial representative can’t resolve your problem, ask to speak with someone higher up, like a district manager.
4. Since Best Buy doesn’t offer email support, phone calls are your best bet.
5. Keep a record of your complaint, noting dates, times, names of representatives, and any promises made.
6. Specify the problem, whether it’s a faulty product, warranty issue, or service-related.
7. If your problem persists, consider taking formal action like filing a complaint in small claims court, ensuring you have all relevant documentation.