Best Buy Customer Service Contact Support Via Phone Email Exec Contacts

Best Buy is an American multinational consumer electronics corporation that operates in the United States, Mexico, and Canada.

Responsiveness rating

3/5

Best Buy often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Best Buy

We receive occasional complaints about Best Buy. This customer is having a lot of problems with the laptop he bought from Best Buy. The company sold this customer a defective LG refrigerator. Also, the company sold this customer a faulty fridge.

How to resolve a problem with Best Buy

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

7601 Penn Avenue, South
Richfield, MN 55423
https://www.bestbuy.com

Phone Contacts

Main: (612) 291-1000
Customer Service: (888) 237-8289

Email Contacts

This link allows for a live chat with a representative.

https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Allison Peterson
Chief Customer Officer
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]

Walker is the president of services for Best Buy Co. Inc. In this role, she oversees all services in stores, online and in customers’ homes. That includes the Geek Squad, a national tech-support organization with more than 20,000 agents dedicated to helping customers learn about and enjoy their technology, as well as the company’s service plan portfolio and customer care.

Secondary Contact
Jennie Weber
Vice President of Customer and Employee Experience
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]

Mike Mohan
Chief Operating Officer
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]

Chief Executive
Corie Barry
Chairman & CEO
7601 Penn Avenue, South
Richfield, MN 55423
(612) 291-1000
[email protected]