Best Buy Customer Service Contacts

Best Buy is an American multinational consumer electronics corporation that operates in the United States, Mexico, and Canada.

How to reach a person at Best Buy

Customer service:  (888) 237-8289

Best Buy Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Best Buy

We receive occasional complaints about Best Buy. Here’s a customer who had problems with a laptop he bought from Best Buy. The company sold this customer a defective LG refrigerator. Best Buy also sold this customer a faulty fridge.

How to resolve a problem with Best Buy

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Best Buy’s mailing address

7601 Penn Avenue, South
Richfield, MN 55423

Best Buy’s social media channels


Best Buy’s executive customer service contacts

Primary Contact
Allison Peterson
Chief Customer Officer
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]

Secondary Contact
Jennie Weber
Vice President of Customer and Employee Experience
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]

Mike Mohan
Chief Operating Officer
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]

Chief Executive
Corie Barry
Chairman u0026 CEO
7601 Penn Avenue, South
Richfield, MN 55423
[email protected]


Frequently asked questions about Best Buy

How can I contact Best Buy customer service?

You can reach Best Buy customer service through various channels:

1. Online: Sign in to your Best Buy account, click “Get Help,” and a virtual assistant will assist you with common inquiries.

2. Phone: Call (888) BEST-BUY, or (888) 237-8289, or the number on the back of your Best Buy credit card to connect with a representative.

3.  Email: You can also email Best Buy at [email protected].

What is Best Buy’s customer service email address?

Best Buy’s customer service email address is [email protected].

What are Best Buy’s customer service hours?

Best Buy’s customer service hours vary depending on the type of assistance you need:

1. Phone Support:

  • Monday through Friday: 10:00 am to 9:00 pm (local time)
  • Saturday: 8:00 am to 8:00 pm (local time)
  • Sunday: 8:00 am to 6:00 pm (local time)

2. Online Chat Support:

  • Available 24/7 for chat assistance.

Does Best Buy have customer service chat support?

To change or modify a Best Buy service, follow these steps:

  1. Canceling an order:
    • Within 30 minutes of placing an order, tap on the order number to see details and hit Cancel next to the item.
    • Cancellation timeframes vary based on delivery method (e.g., store pickup, scheduled home delivery).
    • Remember, credit card authorizations may take time to be removed.
  2. Changing billing address:
    • Sign in to your Best Buy account.
    • Navigate to Payment Methods and select “Your credit cards” to update details.
  3. Changing shipping address:
    • Sign in to your account.
    • Go to Addresses and select “Your shipping addresses” to add or edit details.
  4. Updating My Best Buy membership:
    • Change membership in-store or call Best Buy Customer Care at (888) BEST BUY, or (888) 237-8289.

What is Best Buy’s customer service phone number for international customers?

If you’re an international customer and need to contact Best Buy, you can call their customer service. Here are the details:

  • Phone Number for International Customers: Call 1-423-467-6543 (collect call) if you’re outside the U.S., Canada, or Puerto Rico.

How do I file a complaint with Best Buy customer service?

To file a complaint with Best Buy customer service, follow these steps:

  1. Reach out to Best Buy Customer Support by calling (888) BEST-BUY, or (888) 237-8289. Be prepared for potentially long wait times.
  2. Clearly explain your issue and provide necessary details about the product or service.
  3. If the initial representative can’t resolve your problem, ask to speak with someone higher up, like a district manager.
  4. Since Best Buy doesn’t offer email support, phone calls are your best bet.
  5. Keep a record of your complaint, noting dates, times, names of representatives, and any promises made.
  6. Specify the problem, whether it’s a faulty product, warranty issue, or service-related.
  7. If your problem persists, consider taking formal action like filing a complaint in small claims court, ensuring you have all relevant documentation.

How to get professional help with your Best Buy problem

If you need help with Best Buy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

Related Posts