Best Buy is an American multinational consumer electronics corporation that operates in the United States and Canada. It previously operated in Mexico until 2020.
Best Buy Responsiveness rating
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What you need to know about Best Buy
We receive occasional complaints about Best Buy. Here’s a customer who had problems with a laptop he bought from Best Buy. The company sold this customer a defective LG refrigerator. Best Buy also sold this customer a faulty fridge. Even with a comprehensive protection plan, Best Buy refused to help this customer with her laptop. Best Buy refused to replace a broken appliance.
- Best Buy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Best Buy with our insider guide or through our executive contacts.
- Best Buy’s customer service policies are standard. Here are our frequently asked questions about Best Buy.
Best Buy customer service response times
| Phone support | Available 24/7. Call (888) 237-8289. |
| Email support | Submit via the contact us page or email privacymanager@bestbuy.com. Aim to respond within 24–48 hours. |
| Live chat support | Available 24/7 at bestbuy.com. Typical response within a few minutes. |
| Social media | Best Buy is active on social media platforms such as Facebook. Access Best Buy’s social media accounts here. |
| Help center/FAQ | Access Best Buy’s FAQ here. |
How to resolve a problem with Best Buy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Best Buy mailing address
7601 Penn Ave S
Richfield, MN 55423
Best Buy executive customer service contacts
Primary Contact
Allison Peterson
Chief Customer Officer
7601 Penn Ave S
Richfield, MN 55423
allison.peterson@bestbuy.com
Secondary Contact
Jennie Weber
Vice President of Customer and Employee Experience
7601 Penn Ave S
Richfield, MN 55423
jennie.weber@BestBuy.com
Mike Mohan
Chief Operating Officer
7601 Penn Ave S
Richfield, MN 55423
mike.mohan@bestbuy.com
Chief Executive
Corie Barry
Chief Executive Officer
7601 Penn Ave S
Richfield, MN 55423
corie.barry@bestbuy.com
Best Buy customer service policies
What is Best Buy's privacy policy?
Best Buy states that it collects personal information such as your name, contact details, payment information, browsing activity, location data, and purchase history through direct interactions, cookies, apps, and in-store or online behavior. The company uses this information to process orders, personalize shopping experiences, provide customer support, marketing, fraud prevention, and business improvement, and may share data with affiliates, service providers, business partners, and advertisers, while also giving customers options to access, delete, or opt out of certain data-sharing practices depending on applicable privacy laws.
What are Best Buy's terms of use?
Best Buy self-service links
How can I contact Best Buy customer service?
You can reach Best Buy customer service through various channels:
1. Online: Sign in to your Best Buy account, click “Get Help,” and a virtual assistant will assist you with common inquiries.
2. Phone: Call (888) BEST-BUY, or (888) 237-8289, or the number on the back of your Best Buy credit card to connect with a representative.
3. Email: You can also email Best Buy at privacymanager@bestbuy.com.
What are Best Buy’s customer service hours?
Best Buy’s customer service hours vary depending on the type of assistance you need:
1. Phone Support:
- Monday through Friday: 10:00 am to 9:00 pm (local time)
- Saturday: 8:00 am to 8:00 pm (local time)
- Sunday: 8:00 am to 6:00 pm (local time)
2. Online Chat Support:
- Available 24/7 for chat assistance.
Does Best Buy have customer service chat support?
To change or modify a Best Buy service, follow these steps:
- Canceling an order:
- Within 30 minutes of placing an order, tap on the order number to see details and hit Cancel next to the item.
- Cancellation timeframes vary based on delivery method (e.g., store pickup, scheduled home delivery).
- Remember, credit card authorizations may take time to be removed.
- Changing billing address:
- Sign in to your Best Buy account.
- Navigate to Payment Methods and select “Your credit cards” to update details.
- Changing shipping address:
- Sign in to your account.
- Go to Addresses and select “Your shipping addresses” to add or edit details.
- Updating My Best Buy membership:
- Change membership in-store or call Best Buy Customer Care at (888) BEST BUY, or (888) 237-8289.
What is Best Buy’s customer service phone number for international customers?
If you’re an international customer and need to contact Best Buy, you can call their customer service. Here are the details:
- Phone Number for International Customers: Call 1-423-467-6543 (collect call) if you’re outside the U.S., Canada, or Puerto Rico.
How do I file a complaint with Best Buy customer service?
To file a complaint with Best Buy customer service, follow these steps:
- Reach out to Best Buy Customer Support by calling (888) BEST-BUY, or (888) 237-8289. Be prepared for potentially long wait times.
- Clearly explain your issue and provide necessary details about the product or service.
- If the initial representative can’t resolve your problem, ask to speak with someone higher up, like a district manager.
- Since Best Buy doesn’t offer email support, phone calls are your best bet.
- Keep a record of your complaint, noting dates, times, names of representatives, and any promises made.
- Specify the problem, whether it’s a faulty product, warranty issue, or service-related.
- If your problem persists, consider taking formal action like filing a complaint in small claims court, ensuring you have all relevant documentation.
Does Best Buy own Geek Squad?
Yes, Best buy owns Geek Squad.
How to get professional help with your Best Buy problem
If you need help with Best Buy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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