Enterprise Rent-A-Car owns the Alamo Rent a Car and National Car Rental brands.
Enterprise Rent-A-Car Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Enterprise Rent-A-Car
What you need to know about Enterprise Rent-A-Car
We receive regular complaints about Enterprise Rent-A-Car. This customer’s rented a car and got a flat tire just two days later. Despite showing an employee a pre-existing scratch on the car before renting it, this customer was still blamed for it. Also, the car rental company tried to charge this customer for damage she had nothing to do with. This customer was billed for the damages of a car she didn’t even drive, and this customer can’t get a repair invoice from Enterprise Rent-A-Car.
- Enterprise Rent-A-Car customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Enterprise Rent-A-Car with our insider guide or through our executive contacts.
- Enterprise Rent-A-Car customer service policies are standard. Here are our frequently asked questions about Enterprise Rent A Car.
Enterprise Rent-A-Car customer service response times
Enterprise Rent-A-Car’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (855) 266-9565 | Typically offers the fastest response. Hold times may range from a few minutes during off-peak hours to 10 to 20 minutes during peak travel seasons or high call volumes. Available 24/7 for reservations and roadside assistance. |
| Email support | Enterprise Rent-A-Car does not offer email support, but the company does have an online contact form. You can find the online contact form here. |
| Live chat support | Enterprise Rent-A-Car does live chat. It is accessible on the online contact form. You can find the online contact form here. |
| Social media | Enterprise’s social media support team usually responds within a few hours during business hours, but response times can vary. These social media platforms are useful for public-facing concerns or quick questions. |
| Help center/FAQ | Enterprise Rent-A-Car’s FAQ is ideal for general questions, policy clarifications, or troubleshooting common issues without needing to speak with a representative. |
How to resolve a problem with Enterprise Rent-A-Car
Enterprise Rent-A-Car website offers a chat feature along with the customer service number and an option to submit an email form.
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Enterprise Rent-A-Car mailing address
600 Corporate Park Drive
St. Louis, MO 63105
Enterprise Rent-A-Car loyalty program
Enterprise Rent-A-Car offers a free loyalty program called Enterprise Plus, where members earn points for qualifying rentals that can be redeemed for free rental days. The program also includes tiered benefits like bonus points and vehicle upgrades based on rental activity.
Enterprise Rent-A-Car social media channels
Enterprise Rent-A-Car executive customer service contacts
Primary Contact
Will Withington
Executive Vice President of Global Operations
600 Corporate Park Drive
St. Louis, MO 63105
Will.Withington@ehi.com
Secondary Contact
Sara Miller
Vice President Communications
600 Corporate Park Drive
St. Louis, MO 63105
sara.miller@em.com
Chief Executive
Chrissy Taylor
600 Corporate Park Drive
St. Louis, MO 63105
christine.taylor@ehi.com
Enterprise Rent-A-Car customer service policies
What is Enterprise-Rent-A-Car's privacy policy?
Enterprise Rent-A-Car collects personal information such as contact details, driver credentials, location data, and browsing behavior to process rentals, provide customer service, conduct marketing, and meet legal obligations. This information may be shared with affiliates, franchisees, service providers, and government authorities, each responsible for handling data in accordance with applicable privacy laws and their own privacy practices.
What are Enterprise Rent-A-Car's terms of use?
Enterprise Rent‑A‑Car’s website and mobile app terms of use (last updated July 10, 2025) can be summarized as follows:
Use of the site or app is permitted strictly for personal, non‑commercial purposes; misuse—including disruption, unauthorized copying or deep‑linking, or infringement on intellectual property—can result in termination of access without notice. Reservations made via the site or app are subject to acceptance or cancellation at Enterprise’s sole discretion, and rental agreements must be executed in person at a branch. Electronic communications count as legal notice, and all intellectual property on the site is owned and may only be printed for personal non‑commercial use. Limitations of liability apply, and the company may modify or suspend site features at any time, without assuming responsibility for errors or third‑party links.
Enterprise Rent-A-Car self-service links
How can I find a car rental location?
You can find an Enterprise Rent‑A‑Car location by visiting the official location finder page at enterprise.com/en/car‑rental‑locations/us.html (where you can search by city, ZIP/postal code, or airport)
How can I view, modify or cancel a reservation?
You can view, modify, or cancel your rental reservation by visiting Enterprise Rent‑A‑Car’s official change or cancel reservation page on the website: enterprise.com/en/help/faqs/change-cancel-reservation.html.
Does Enterprise Rent-A-Car have an online contact form?
Yes, you can find Enterprise’s find the online contact form here
Is National the same as Enterprise Rent-A-Car?
National Car Rental and Enterprise Rent-A-Car are sister brands under Enterprise Holdings.
Can I transfer my Enterprise Rent-A-Car points to another account?
Enterprise Plus points cannot be transferred from one account to another.
How do I get my Enterprise points back?
If you notice any missing points in your Enterprise Plus account, contact the customer service team at (855) 266-9565 to resolve the issue.
Can I add a person to my Enterprise account?
Enterprise Plus accounts are individual only, but you can add extra drivers to your rental reservation.
What is the number for Enterprise roadside assistance?
The number for Enterprise roadside assistance is (800) 307-6666.
How to get professional help with your Enterprise Rent-A-Car problem
If you need help with Enterprise Rent-A-Car, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Enterprise Rent-A-Car?
Submit your review | |
I had booked an SUV online, was able to check in on landing at Omaha Eppley Airport, however when I got to the rental car office I was told by Brandt that no car was available. I was assured by customer service that a manager would get back to me. However, that again was a false statement as I never received a call from Enterprise. Reading the comments below, it seems that this is a recurring problem. My advice, don't ever rent from Enterprise.
208 Raleigh Rd. Henderson, NC. Location. I work on my laptop in my hotel with the stock market that opens at 9:30 AM. I ask for a 9:00 AM pick up. I end up texting Uber to take me to Enterprise at 9:15 AM. When I get there, my car is not ready. I always make my reservation two weeks prior. This happened 10 times. Last week I asked for an 8:30 AM pickup(They open at 8:00 AM), the person told me they do not pick up starting at 9:00 AM. He stated that when I get there, my car will be waiting for me(I am disabled), so I walked there, and still, my car was not ready.
I work for FOX NNEWS and NEW YORK POST as a stock analyst, and I need to be in front of the company before 9:00 AM. A staff(Daruis) member told me that he do not give a FUCK where I work, and the manager(Antnio Achol) told me that I do not have to use this location anymore. And another staff member (Tyshawn Williams) called his mother(my high school classmate) and told her I was rude and called him the N word. They have a camera in that facility, and the proof will not lie. She hit me up on Facebook and let me have it. I am still in emotional distress.
I was down from New York to preach at my nephew's funeral. I am going to speak to my job about pulling all our accounts here in the USA and internationally from Enterprise if the matter is not answered from headquarters by Wednesday of this week.
My car is in service, no loaners. Called talked to Amanda. She was very nice answered my questions, (never rented before) set up reservation, confirmed my local, car available, she emailed con #. I also called to back to dbl check time to pick up and also spoke w/Abby. She also confirmed car available, (an economy car if I decided). Two confirmed, one reservation, made an updated my email. Went to pick up and lady said sorry no cars available! I told her I had a confirmation # and that a cars availability was confirmed by two reps! She said sorry, no cars. This place is a joke. Thank you for your time.
The worst customer service I have ever experienced!
absolutely horrible experience with Heather in escalations. Said she ran the department and would not name someone above her to talk to. Did not help us at all and hung up on us. Heather, in fact, does not run escalations.
