Alamo Customer Service Contacts

Yes, customers with disabilities needing special assistance can call Alamo at (844) 357-5138.

The telephone number for roadside assistance: is (800) 803-4444.

Here’s how to cancel your reservation with Alamo:

1. You can change or cancel your reservation online.
2. If you didn’t provide a credit or debit card to secure your rental, you can cancel anytime.
3. For reservations guaranteed with a card, you can cancel up to one day before your reservation date.
4. No cancellation fees if you cancel more than 24 hours before your pick-up time.
5. If you cancel within 24 hours of pick-up or don’t pick up your rental, there’s a $50 fee.
6. For Pay Now reservations, canceling more than 24 hours before pick-up incurs a $50 fee. Canceling within 24 hours or not picking up incurs a $100 fee.
7. You can cancel optional insurance or CDW at the rental counter without a fee

Here’s how to get a refund from Alamo:

1. When you rent a vehicle, you’ll need to secure payment with a credit card, debit card, or cash for the estimated rental cost.
2. When you return the vehicle, Alamo will deduct the rental charges from the amount you paid upfront, and you’ll receive the difference.
3. If you used a credit card to secure your rental but plan to pay in cash when you return the vehicle, Alamo will refund the difference to your credit card.
4. If you paid with cash, you’ll get your refund either when you return the vehicle or by mail, depending on the location.
5. If you used a debit card, your refund will be processed on the same day. It may take 5 to 10 business days for the refund to appear in your account, depending on your bank.