Alamo Customer Service Contacts

Alamo Rent a Car is a rental car agency owned by Enterprise Holdings.

How to reach a person at Alamo

Toll Free: (844) 357-5138

Alamo Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Alamo

We receive regular complaints about Alamo. The company continued to charge this customer even though the company claimed that there were no damages to the car. The same thing happened to another customer as well. Also, the company did not provide a way for this customer to report dents on the car when she picked it up.

How to resolve a problem with Alamo

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Alamo mailing address

600 Corporate Park Drive
St. Louis, MO 63105

Alamo social media channels


Alamo executive customer service contacts

Primary Contact
David K. Nestor
Senior Vice President of North American Operations
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]
(314) 512-5000

Chief Executive
Christine Taylor-Broughton
President and Chief Executive Officer
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]

Frequently asked questions about Alamo

Can customers with a disability call Alamo?

Yes, customers with disabilities needing special assistance can call Alamo at (844) 357-5138.

What is the telephone number for roadside assistance?

The telephone number for roadside assistance: is (800) 803-4444.

Can I cancel my reservation with Alamo?

Here’s how to cancel your reservation with Alamo:

  1. You can change or cancel your reservation online.
  2. If you didn’t provide a credit or debit card to secure your rental, you can cancel anytime.
  3. For reservations guaranteed with a card, you can cancel up to one day before your reservation date.
  4. No cancellation fees if you cancel more than 24 hours before your pick-up time.
  5. If you cancel within 24 hours of pick-up or don’t pick up your rental, there’s a $50 fee.
  6. For Pay Now reservations, canceling more than 24 hours before pick-up incurs a $50 fee. Canceling within 24 hours or not picking up incurs a $100 fee.
  7. You can cancel optional insurance or CDW at the rental counter without a fee

How can I get a refund from Alamo?

Here’s how to get a refund from Alamo:

  1. When you rent a vehicle, you’ll need to secure payment with a credit card, debit card, or cash for the estimated rental cost.
  2. When you return the vehicle, Alamo will deduct the rental charges from the amount you paid upfront, and you’ll receive the difference.
  3. If you used a credit card to secure your rental but plan to pay in cash when you return the vehicle, Alamo will refund the difference to your credit card.
  4. If you paid with cash, you’ll get your refund either when you return the vehicle or by mail, depending on the location.
  5. If you used a debit card, your refund will be processed on the same day. It may take 5 to 10 business days for the refund to appear in your account, depending on your bank.

How to get professional help with your Alamo problem

If you need help with Alamo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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