National Car Rental Customer Service Contacts

National Car Rental and Vanguard Car Rental are subsidiaries of Enterprise Holdings, with headquarters in Clayton, Miss. Vanguard primarily serves the airport rental car market with the National Car Rental and Alamo Rent-A-Car brands.

How to reach a person at National Car Rental

Customer service: (314) 512-5000

National Car Rental Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about National Car Rental

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with National Car Rental

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

National Car Rental mailing address

600 Corporate Park Drive
St. Louis, MO 63105

National Car Rental social media channels


National Car Rental executive customer service contacts

Primary Contact
Jim Bausch
Vice President Operations, National and Vanguard Car Rental
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]


Secondary Contact
Christine Taylor-Broughton
Executive Vice President, Chief Operating Officer
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]

Chief Executive
Pamela M. Nicholson
600 Corporate Park Drive
St. Louis, MO 63105
[email protected]

Frequently asked questions about National Car Rental

Should I contact the CEO?

Enterprise has noted that Nicholson is not in a customer-facing position, and has asked that consumers not contact her with customer service problems. Elliott Advocacy has agreed to post this statement on the National Car Rental contact page.

How can I contact National Car Rental customer service?

Does National Car Rental have an online contact form?

Yes, you can find the online contact form here.

What are National Car Rental office hours?

Monday to Friday, 8 a.m. to 5 p.m. Central time.

How to get professional help with your National Car Rental problem

If you need help with National Car Rental, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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