Cathay Pacific is the largest airline in Hong Kong, with its head office and main hub located at Hong Kong International Airport.
How to reach a person at Cathay Pacific
Main: +852-2747-3333
Customer service: (U.S.): (833) 933-2244
Cathay Pacific Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Cathay Pacific
What you need to know about Cathay Pacific
The company responds to most customer complaints in a satisfactory manner. We receive occasional complaints about Cathay Pacific, such as this problem with an award ticket.
- Cathay Pacific’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Cathay Pacific with our insider guide or through our executive contacts.
- Cathay Pacific’s customer service policies are standard. Here are our frequently asked questions about Cathay Pacific.
Cathay Pacific customer service response times
Cathay Pacific’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: +852-2747-3333 Customer Service (U.S.): (833) 933-2244 | Cathay Pacific does not currently publish specific customer service hours for regional contact numbers on its website. The airline’s main customer service line in Hong Kong is available 7 days a week. |
| Email support | Email customercare@cathaypacific.com. One of our readers made the following statement: “The correct way to contact customer support isn’t via email or phone call. The email would cause people to keep sending replies before they get any support. The phone number is more for booking. You should be going to the web form to get support quicker than other methods cathaypacific.com/cx/en_US/contact-us/complaints-and-suggestions.html“ |
| Live chat | Cathay Pacific offers live chat on the website, enabling visitors to connect directly with a representative for real-time assistance. |
| Social media | Cathay Pacific is active on social media platforms such as Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Cathay Pacific’s help center/FAQ provides quick answers to common questions regarding bookings, baggage, flight status, refunds and travel policies. |
How to resolve a problem with Cathay Pacific
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cathay Pacific mailing address
8 Scenic Road
Hong Kong International Airport
Lantau Island, Hong Kong SAR
Cathay Pacific loyalty program
Cathay Pacific offers a loyalty program called Cathay, formerly known as Marco Polo Club and Asia Miles rewards programs, allowing members to earn and redeem miles for flights and upgrades.
Cathay Pacific social media channels
Cathay Pacific executive customer service contacts
Primary Contact
Lavinia Lau
Chief Customer and Commercial Officer
8 Scenic Road
Hong Kong International Airport
Lantau Island, Hong Kong SAR
lavinia_lau@cathaypacific.com
Chief Executive
Ronald S.P. Lam
8 Scenic Road
Hong Kong International Airport
Lantau Island, Hong Kong SAR
ronald_lam@cathaypacific.com
Cathay Pacific’s customer service policies
What is Cathay Pacific's privacy policy?
Cathay Pacific’s privacy policy explains how the airline collects, uses, and safeguards personal information. It details how customer data are used for purposes such as processing bookings, providing services and marketing communications.
What are Cathay Pacific's terms of use?
Cathay Pacific’s terms of use outline the conditions and rules for using the airline’s services, including account registration, usage and management of personal information.
What is Cathay Pacific's Special Assistance Policy?
Cathay Pacific’s special assistance policy ensures support for passengers with disabilities, medical needs or reduced mobility.
Cathay Pacific self-service links
How can I check my flight status?
Visit the website and use the “Flight Status” tool by entering your flight number or route and travel date to view real-time departure and arrival information.
How can I manage my booking?
Visit the website and navigate to the “Manage Booking” section, where you can view your itinerary, make changes, select seats, add baggage, or update passenger details using your booking reference and last name.
How can I request an upgrade?
Visit the website and navigate to the “Manage Booking” section to request an upgrade.
Should I contact Cathay Pacific via phone or email?
One of our readers made the following suggestion:
The correct way to contact customer support isn’t via email or phone call. The email would cause people to keep sending replies before they get any support. The phone number is more for booking. You should be going to the web form to get support quicker than other methods cathaypacific.com/
How can I contact Cathay Pacific's customer service?
From the United States call (833) 933-2244 or email customercare@cathaypacific.com.
How can I book a flight with Cathay Pacific?
You can book flights directly on the Cathay Pacific website, through the mobile app, or via authorized travel agents.
How do I earn and redeem miles with Cathay?
You earn Cathay Miles by flying with Cathay Pacific or partner airlines, using co-branded credit cards, or through partners such as hotels and car rentals.
What is the difference between Asia Miles, Marco Polo Club, and Cathay?
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Asia Miles was Cathay Pacific’s frequent flyer rewards program, allowing members to earn miles through flights, credit cards, and partners, then redeem them for flights, upgrades, and more.
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Marco Polo Club was the airline’s loyalty status program, offering tiered benefits such as priority boarding, lounge access, and extra baggage based on how often and how far you flew.
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Cathay is now the combined loyalty program that replaced both Asia Miles and Marco Polo Club. Launched in 2022, Cathay integrates points earning and tier status into one system, simplifying the experience for members.
How to get professional help with your Cathay Pacific problem
If you need help with Cathay Pacific, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.