Avalon Waterways

Avalon Waterways is an American ship and river cruise line owned by the Globus family of brands. It is headquartered in Littleton, Colo.

Telephone
Main : (877) 797-8791
Customer Service : (877) 380-1535
Email
Mailing address
Avalon Waterways, 5301 South Federal Circle
Littleton, CO 80123
Website
avalonwaterways.com

What you need to know about Avalon Waterways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Avalon Waterways

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Avalon Waterways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Pam Hoffee
Chief Operating Officer
Secondary
Steve Born
Vice President of Marketing
Chief Executive
Scott Nisbet
Chief Executive Officer

Frequently asked questions about Avalon Waterways

Avalon Waterways customer service is available during the following hours: Monday to Friday, 6:00 a.m. to 6:00 p.m. Mountain Standard time. Saturday and Sunday, 7:00 a.m. to 3:30 p.m. Mountain Standard time.
You can call Avalon Waterways Customer Service at (877) 380-1535 or email Avalon Waterways Customer Service at info@avalonwaterways.com.
To cancel your reservation with Avalon Waterways, you'll need to follow these steps: Understand the cancellation policy: Avalon Waterways has specific rules for canceling reservations, which depend on factors like the type of reservation and when you're canceling. These rules determine any fees associated with canceling your trip. Trip cancellation waiver: If you’ve purchased a trip cancellation waiver, you may be eligible to cancel your trip and receive a refund. This refund would typically cover the cancellation penalty amount minus the cost of your Travel Protection. However, if your reason for cancellation doesn’t meet the criteria for a cash refund, you might receive a Cancel for Any Reason travel certificate. This certificate would equal the cancellation penalty amount and be valid for travel within two years from the original vacation start date.
You can call Avalon Waterways Customer Service at (877) 380-1535 or email Avalon Waterways Customer Service at info@avalonwaterways.com.

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