Anthem is a health insurance company based in Atlanta.
Anthem Responsiveness rating
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What you need to know about Anthem
The company responds to most customer complaints in a satisfactory manner. Anthem Blue Cross repeatedly denied a patient’s claim.
How to resolve a problem with Anthem
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Anthem mailing address
P.O. Box 105557
Atlanta, GA 30348-5557
Anthem executive customer service contacts
Primary Contact
Misty Colopy
Customer Service Director
P.O. Box 105557
Atlanta, GA 30348-5557
misty.colopy@anthem.com
Secondary Contact
Michael Arduini
Director of Customer Care
P.O. Box 105557
Atlanta, GA 30348-5557
michael.arduini@anthem.com
Chief Executive
Gail K. Boudreaux
P.O. Box 105557
Atlanta, GA 30348-5557
Gail.Boudreaux@anthem.com
Does Anthem have an online contact form?
Yes, you can find the online contact form here.
How can I contact Anthem customer service?
Call (800) 676-2583 or email mpsinquiries@anthem.com.
How do I find out the status of a claim?
Log into your account on the Anthem member portal, contact customer service at (800) 676-2583 or email mpsinquiries@anthem.com.
How can I update my personal information with Anthem?
Log in to the Anthem member portal and make the necessary changes. You can also contact customer service at (800) 676-2583 or email mpsinquiries@anthem.com for assistance with updating your information.
How do I obtain a replacement ID card?
You can request a replacement ID card by logging into your account on the Anthem member portal, where you can order a new card. Alternatively, you can contact customer service at (800) 676-2583 or email mpsinquiries@anthem.com to request a replacement.
How do I appeal a denied claim?
Follow the appeal process outlined in your Explanation of Benefits (EOB), contact customer service at (800) 676-2583, or email mpsinquiries@anthem.com for guidance on submitting an appeal.
How can I find a provider or check if a provider is in-network?
Use the provider search tool on Anthem’s website or Anthem member portal to find in-network providers. You can also contact customer service at (800) 676-2583 or email mpsinquiries@anthem.com for assistance in locating a provider.
How do I cancel my Anthem plan?
Contact customer service at (800) 676-2583 or email mpsinquiries@anthem.com.
What should I do if I have a billing issue?
Review your bill through the Anthem member portal and contact customer service at (800) 676-2583 or email mpsinquiries@anthem.com if you have questions or discrepancies that need to be addressed.
How can I get help with my Anthem online account?
For help with your online account, use the support resources available on the Anthem website, contact customer service at (800) 676-2583, or email mpsinquiries@anthem.com for assistance with account-related issues.
How do I appeal a denied claim with Anthem Blue Cross Blue Shield?
An appeal can be submitted through Anthem’s member portal, by mail, or by following the instructions included in the denial notice. Supporting medical records and a clear explanation of why the service should be covered should be included.
Anthem says my procedure requires prior authorization. How do I get it approved?
Prior authorization must be requested by a healthcare provider before the service is performed, using Anthem’s authorization process. Approval is based on medical necessity and plan coverage guidelines.
How do I file a complaint or grievance against Anthem?
A grievance can be submitted through Anthem customer service, online member services, or in writing. The issue should include relevant details such as dates, providers, and claim information.
Anthem dropped my doctor or hospital from its network. What are my options?
Options may include transitioning to another in-network provider or requesting continuity-of-care coverage for ongoing treatment in certain cases. Anthem should be contacted to review eligibility for any temporary coverage extensions.
Why was my Anthem prescription claim denied, and how do I get it covered?
Denials may occur due to formulary restrictions, prior authorization requirements, or plan limitations. Coverage may be possible through an exception request or appeal with supporting documentation from a healthcare provider.
How do I reach a real person at Anthem customer service?
A live representative can typically be reached by calling the customer service number on the member ID card and navigating the phone menu. Secure messaging through the member portal may also connect a person to support staff.
What is the difference between Anthem and Elevance Health?
Elevance Health is the parent company, and Anthem is a brand name used for Blue Cross Blue Shield plans in certain states. Many services and plans now operate under the Elevance Health corporate structure.
Anthem billed me for a service that should have been covered as preventive care. What do I do?
A review should be requested with Anthem to confirm how the service was coded and whether it qualifies as preventive care under the plan. If an error is found, the claim may be reprocessed or adjusted.
How do I find an in-network provider with Anthem Blue Cross Blue Shield?
Providers can be located using Anthem’s online provider directory by entering location, specialty, and plan type. Customer service can also confirm network participation for specific providers.
Can I appeal an Anthem denial to an independent external reviewer?
Yes, most plans allow an external review after internal appeal rights are exhausted. An independent third party reviews the case if the internal appeal does not result in approval.
How to get professional help with your Anthem problem
If you need help with Anthem, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
