Amazon India is the Indian branch of Amazon, a global online shopping platform. It offers a wide range of products like electronics, clothing, groceries, books, and more, and delivers them across India. It also provides services like Amazon Prime for faster delivery, streaming content, and other features.
Amazon India Responsiveness rating
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What you need to know about Amazon India
Customer service experiences with Amazon India can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Amazon India’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Amazon India with our insider guide or through our executive contacts.
- Amazon India’s customer service policies are standard. Here are our frequently asked questions about Amazon India.
Amazon India’s customer service response times
Amazon India’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
1. Live chat
- Response time: Amazon India’s live chat support is usually the quickest option for getting help. It operates using artificial intelligence.
- Availability: Live chat is available 24/7.
2. Phone support
- Response time: Reaching Amazon India by phone is difficult, as most calls go unanswered.
- Availability: Phone support is available 24/7.
3. Email support (cs-reply@amazon.in)
- Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
- Email address: Customers can contact Amazon India at cis@amazon.com.
4. Social media
- Response time: Amazon India is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
How to resolve a problem with Amazon India
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Amazon India mailing address
26/1 Dr. Rajkumar Road
Brigade Gateway
8th Floor
Bangalore, Karnataka 560055
Amazon India loyalty program
Amazon India does not have a traditional loyalty program, but customers can earn reward points when they use Amazon Pay, which can be used to shop for products.
Amazon India social media channels
Amazon India executive customer service contacts
Primary Contact
Lakshmi Narayanan
Head Of Operations
26/1 Dr. Rajkumar Road
Brigade Gateway
8th Floor
Bangalore, Karnataka 560055
narayananl@amazon.com
Secondary Contact
Abhinav Singh
Vice President
26/1 Dr. Rajkumar Road
Brigade Gateway
8th Floor
Bangalore, Karnataka 560055
singha@amazon.com
Chief Executive
Vikas Bansal
CEO – Amazon Pay India
26/1 Dr. Rajkumar Road
Brigade Gateway
8th Floor
Bangalore, Karnataka 560055
bansalv@amazon.com
How do I contact Amazon Pay?
You can contact Amazon Pay by phone at 1800-1200-1571.
What is Amazon India’s customer service time?
Amazon India provides 24/7 customer service.
What is Amazon India’s email address?
You can reach Amazon India’s customer service via email at cs-reply@amazon.in.
How to get professional help with your Amazon India problem
If you need help with Amazon India, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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Sir, I had ordered iPhone 15 from Amazon Business account.A defective product has been delivered and it also has minor scratches on the back side.For which return pickup was made many times from your side but no one is coming to me to take return pickup and they cancel the return, I have sent many mails and lodged a complaint.Still, no one came to take the return pickup.Sir, I had ordered it after seeing its policy on Amazon Business account that by the chance if any mistake occurs then it will be returned.Its return policy includes seven days replacement and seven days return by Amazon.But now you are asking me to contact the service centre, sir, think for yourself, if I had to go to the service centre, I would have purchased it from the Amazon store itself.Why would I order it from Amazon? I could have gotten it from the Apple Store if I had to go to a service center.Please sir, please help me in getting its return pickup done.Sir, it has been a long time since I have been complaining about this but you are not paying any attention to getting it returned and picked up.Sir, for this it is just said on your behalf that Sir, we have made a complaint for this, this time it will be picked up, we have made a complaint this time, waited for 72 hours, this time it will be picked up.But no one comes to me for return pickup nor do I get any call and they put wrong update Sir, it has been so many days since I have been complaining but you are not paying any attention to the complaint. Don't be busy with yourself, sir, no matter how much the customer is upset.Sir, by now it would have been returned 1000 times if you had paid attention to it, but you are not paying any attention to it.Because sir, you yourself are not getting worried, it is I who am getting worried.Your only job is to make a complaint from there, after that you do not have to do any work.Sir, if you had paid attention to this, its return would have been picked up by now. I am very worried, sir, please get its return picked up.Sir, I had made the purchase trusting the Amazon business team but I am not getting any help from there also.