Amazon India is the Indian online marketplace operated by Amazon Seller Services Private Limited, an affiliate of Amazon.com, Inc., with its registered office at 8th Floor, Brigade Gateway, 26/1 Dr. Rajkumar Road, Bangalore, Karnataka 560055, India. The marketplace sells electronics, clothing, groceries, books, and a wide range of other products for delivery across India, and offers services including Amazon Prime, Amazon Pay, Prime Video, and Prime Music.
Reaching Amazon India by phone can be difficult; wait times are estimated at 1 to 30 minutes.Availability: Phone support is available 24/7.
Email support
Email inquiries typically take 1 to 5 business days, though response times may be longer during high-volume periods.Email cs-reply@amazon.in.
Live chat support
Live chat starts with an automated assistant and can be escalated to a human associate; it is generally the fastest support option.
Availability: Live chat is available 24/7
Social media
Amazon India is active on X, Instagram and Facebook. Response times can range from a few hours to one day depending on the platform and the inquiry's complexity.
Help center/FAQ
Amazon India's help center/FAQ provides quick answers to common questions regarding orders, returns, refunds, account management, payments, and delivery
To create an Amazon India account, go to amazon.in, select "Sign In" in the top right corner, then choose "Create your Amazon account." You will need a valid email address or mobile number and a password. Once registered, you can start shopping, track orders, and manage your Amazon Pay balance immediately.
Amazon India customer service policies
Amazon India's privacy notice describes how Amazon and its affiliates collect and process personal information through its website, devices, and services. The notice covers data collection, use for advertising and service personalization, sharing with third-party sellers under limited circumstances, and security safeguards. Amazon states it does not sell customers' personal data. Users can update or delete account information through account settings.
Amazon India loyalty program
Amazon India does not have a traditional loyalty program, customers can earn Amazon Pay cashback rewards, which can be used to make purchases on the platform. Amazon Prime membership provides additional benefits including free expedited delivery, access to Prime Video, and exclusive deals. Free expedited delivery applies to eligible items only.
Frequently asked questions about Amazon India
1800-3000-9009 and 1800-1200-9009 are the two main customer-support toll-frees. You can also use 1800-1200-1571 (Amazon Pay) and 1800-1200-1637 (Amazon Pay unauthorized-transaction line), both published by Amazon.in.
Check the refund status under "Your Orders" on amazon.in. If the window has passed, contact Amazon India's customer service via live chat at amazon.in/contact-us and request a manual review. You can escalate by emailing cis@amazon.com or contacting the grievance officer at grievance-officer@amazon.in. For prepaid orders, Amazon states refunds take 3 to 5 business days for most payment methods once the return is processed.
Report the issue to Amazon India customer service within 7 days of the listed delivery date via live chat or phone at +91-844-311-0406. Amazon may initiate an investigation. If the issue is not resolved, escalate in writing to grievance-officer@amazon.in. Keep records of all communications.
Eligible items can be returned within the applicable return window. Initiate the return through "Your Orders" and select the reason (wrong item, not as described, or defective). If the seller denies the return, contact Amazon directly for an A-to-Z Guarantee claim, which covers purchases from third-party sellers on amazon.in.
Start a chat session at amazon.in/contact-us and select the issue type that most closely matches your problem. If the automated assistant does not resolve it, look for a "Contact us" or "I need more help" option to request a callback or phone connection. You can also call +91-844-311-0406 directly (available 24/7 in English, Hindi, Telugu, and Bengali).
The Competition Commission of India (CCI) concluded in August 2024 that Amazon violated competition laws by favoring select sellers in search results and entering into exclusive product-launch agreements with smartphone manufacturers. Amazon has challenged these findings in court. The investigation does not directly affect individual customer orders or return rights; it primarily concerns seller practices on the platform.
Amazon devices purchased directly from amazon.in are eligible for a full refund within 10 days of receipt, provided they are in new condition. After 10 days, returns are not accepted unless the device is defective, in which case warranty service applies. Devices purchased from third-party retailers must be returned to that retailer under its own policy.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 16, 2024. Updated June 3, 2026.
