Altice USA (formerly Cablevision) is aa cable operator in the United States. Altice USA (through its Optimum, Lightpath and Suddenlink brands) offers digital cable television, high-speed Internet, voice, Wi-Fi and advertising services.
Altice-USA Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Altice-USA
We receive occasional complaints about Altice. This consumer was still expected to pay despite Optimum’s failure to resolve the issue.
How to resolve a problem with Altice-USA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Altice-USA’s mailing address
1 Court Square
West Long Island City, NY 11101
Altice-USA’s executive customer service contacts
Primary Contact
Vinny Guerrera
Director – Executive Customer Relations
200 Jericho Quadrangle
Jericho, NY 11753
Vinny.Guerrera@alticeusa.com
Secondary Contact
Beth Rosenfeld
Sr. Director – Executive Customer Relations
1 Court Square
West Long Island City, NY 11101
Beth.Rosenfeld@alticeusa.com
Chief Executive
Dennis Mathew
CEO
1 Court Square
West Long Island City, NY 11101
dennis.matthew@alticeusa.com
How can I contact Altice-USA customer service?
You can reach Altice USA customer service through these methods:
- Email: Send an email to cecrdesk@alticeusa.com.
- Phone: Call (816) 279-1234.
- Website: Visit the website and use the contact form provided.
What are Altice-USA customer service operating hours?
Altice-USA offers customer service through various channels:
Phone support:
- For general customer service, call (816) 279-1234.
- For Optimum Mobile:
- Monday to Friday: 8 a.m. – 10 p.m. Eastern time
- Saturday and Sunday: 8 a.m.– 8 p.m. Eastern time
- Call (866) 200-7186, or press 611 from an Optimum mobile phone.
Online contact form:
Visit the Altice-USA contact us.
In-person support:
- Altice-USA has Optimum customer experience centers where you can visit during specific hours.
How can I cancel my contract with Altice USA?
To cancel your contract with Altice-USA, follow these steps:
Review your contract: Find your contract or service agreement. Look for terms about cancellation, fees, or notice periods.
Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. Have your account details ready. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum mobile phone.
Inquire about cancellation policies: Ask about cancellation policies, including any fees or penalties. Provide your account information and reason for cancellation.
Follow the process: Altice-USA will guide you through the cancellation process, which may involve written notice. Follow their instructions carefully.
Return equipment: Return any Altice-USA equipment as instructed by the company.
Document everything: Keep records of your communication, noting dates, times, and the representatives you spoke to.
How can I get a refund from Altice-USA?
If you’re seeking a refund from Altice-USA, follow these steps:
Review your contract: Find your service agreement or contract. Look for terms about refunds, cancellations, or early termination.
Contact customer service: Call Altice-USA’s customer service at (816) 279-1234. For Optimum Mobile customers, dial (866) 200-7186 or press 611 from your Optimum mobile phone.
Inquire about refund policies: Ask about refund policies and any applicable fees or conditions.
Provide necessary information: Share your account details, reason for the refund, and any relevant documentation.
Choose a refund method: Altice-USA may offer different methods, such as card refunds or check refunds. Inquire about the process.
Document everything: Keep records of your communication, including dates, times, and representatives’ names.
How can I pay my Altice-USA bill?
You can pay your Altice USA bill online through the website, via the mobile app, by phone at (816) 279-1234, by mail at cecrdesk@alticeusa.com, or in person at an authorized payment location.
What should I do if I have a billing issue?
If you have any billing issues, contact Altice USA customer service at (816) 279-1234. Have your account number and billing details ready for faster resolution.
Does Altice USA offer automatic bill payment?
Yes, Altice USA offers automatic bill payment, which you can set up through your online account or by contacting customer service at (816) 279-1234.
How to get professional help with your Altice-USA problem
If you need help with Altice-USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
