Optimum

Optimum is an internet, TV, and phone service provider. It offers broadband internet, cable TV, and home phone services.

Telephone
Customer service : (877) 694-9474
Mailing address
1 Court Sq
Queens, NY 11101
Website
optimum.net/support

What you need to know about Optimum

We receive occasional complaints about Altice. This consumer was still expected to pay despite Optimum’s failure to resolve the issue.

How to resolve a problem with Optimum

Try self-service first

Use our proven resolution methods, or Optimum’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Optimum respond?

Phone support
Optimum's main customer service line is available 24/7 at (877) 694-9474. However, some customers have reported extended wait times during peak periods. For instance, a Reddit user mentioned experiencing a four-hour wait to speak with billing or customer service.  
Online chat
Accessible through Optimum's support page, online chat is an efficient option for those who prefer text-based communication. Response times here may be quicker than phone support, especially during high-traffic times.  
Verified contacts

Optimum customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Stephen Stokes
Vice President
Secondary
Leroy Williams
Executive Vice President, Chief Growth and Innovation Officer
Chief Executive
Dennis Mathew

Optimum customer service policies

Optimum’s privacy policy is available on its website and explains how your personal data is collected, used, and protected.

Optimum loyalty program

Optimum does not currently offer a formal loyalty program.

Frequently asked questions about Optimum

Optimum provides customer service support via phone:
To pay your bill, contact the Optimum Billing and Customer Service team:
  • Phone: (877) 694-9474
    • Monday to Friday: 9 a.m. to 5 p.m. Pacific time.
    • Saturday: 9 a.m. to 1 p.m. Pacific time.
  • Alternatively, you can use the Optimum chat support feature on its website.
For technical support regarding Internet, Phone and TV, reach out to: Use the Optimum chat support feature on its website for real-time assistance.
Altice is the parent company of Optimum.

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