Optimum is an internet, TV, and phone service provider. It offers broadband internet, cable TV, and home phone services.
Optimum Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Optimum
We have not received any recent complaints about Optimum.
How to resolve a problem with Optimum
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Optimum mailing address
1 Court Sq
Queens, NY 11101
Optimum executive customer service contacts
Primary Contact
Stephen Stokes
Vice President
1 Court Sq
Queens, NY 11101
Stephen.Stokes@alticeusa.com
Secondary Contact
Leroy Williams
Executive Vice President, Chief Growth and Innovation Officer
1 Court Sq
Queens, NY 11101
Leroy.Williams@alticeusa.com
Chief Executive
Dennis Mathew
1 Court Sq
Queens, NY 11101
dennis.matthew@alticeusa.com
What is Optimum's 24/7 customer service phone number?
Optimum provides customer service support via phone:
- NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, NC: Call (866) 347-4784
- All other areas: Call (877) 694-9474
How can I contact Optimum customer service to pay my bill?
To pay your bill, contact the Optimum Billing & Customer Service team:
- Phone: 888-276-5255
- Monday to Friday: 9 a.m. – 5 p.m. Pacific time.
- Saturday: 9 a.m. – 1 p.m. Pacific time.
- Alternatively, you can use the Optimum Chat Support feature on its website.
How can I contact Optimum technical support?
For technical support regarding Internet, Phone & TV, reach out to:
- Phone: 888-276-5255
Use the Optimum Chat Support feature on its website for real-time assistance.
Who owns Optimum?
Altice is the parent company of Optimum.
How to get professional help with your Optimum problem
If you need help with Optimum, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
