Optimum is an internet, TV, and phone service provider. It offers broadband internet, cable TV, and home phone services.
Optimum Responsiveness rating
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What you need to know about Optimum
We receive occasional complaints about Altice. This consumer was still expected to pay despite Optimum’s failure to resolve the issue.
- Optimum’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Optimum with our insider guide or through our executive contacts.
- Optimum’s customer service policies are standard. Here are our frequently asked questions about Optimum.
Optimum customer service response times
While Optimum aims to provide prompt assistance, response times can vary based on the method of contact and current demand.
| Phone support | Optimum’s main customer service line is available 24/7 at (877) 694-9474. However, some customers have reported extended wait times during peak periods. For instance, a Reddit user mentioned experiencing a four-hour wait to speak with billing or customer service. |
| Online chat | Accessible through Optimum’s support page, online chat is an efficient option for those who prefer text-based communication. Response times here may be quicker than phone support, especially during high-traffic times. |
How to resolve a problem with Optimum
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Optimum mailing address
1 Court Sq
Queens, NY 11101
Optimum loyalty program
Optimum does not currently offer a formal loyalty program.
Optimum social media channels
Optimum executive customer service contacts
Primary Contact
Stephen Stokes
Vice President
1 Court Sq
Queens, NY 11101
Stephen.Stokes@alticeusa.com
Secondary Contact
Leroy Williams
Executive Vice President, Chief Growth and Innovation Officer
1 Court Sq
Queens, NY 11101
Leroy.Williams@alticeusa.com
Chief Executive
Dennis Mathew
1 Court Sq
Queens, NY 11101
dennis.matthew@alticeusa.com
Optimum customer service policies
Where can I find Optimum's privacy policy?
Optimum’s privacy policy is available on its website and explains how your personal data is collected, used, and protected.
What are Optimum’s service terms and information?
Optimum’s service terms provide details about the services, billing, and customer responsibilities. You can review these terms on the website.
Does Optimum have an accessibility policy?
Yes, Optimum is committed to ensuring accessibility for all customers. You can find the accessibility policy and resources on the website.
Optimum self-service links
Where can I find user guides for Optimum services and equipment?
Optimum provides user guides on its website, helping customers set up and use its devices effectively.
- Visit the user guides section on Optimum’s website.
- Select the service or device you need help with.
- Download or view the guide for detailed instructions.
How can I locate an Optimum store near me?
Use Optimum’s store finder tool online to locate its nearest stores for in-person assistance, payments, or equipment returns.
- Go to the store finder page on Optimum’s website.
- Enter your location or zip code.
- Browse the list of nearby stores, including addresses and hours of operation.
Does Optimum offer accessories for its services?
Yes, Optimum offers accessories for its devices and services, which can be browsed and purchased through its website.
- Visit the accessories section on Optimum’s website.
- Browse the available accessories by category.
- Add the desired accessory to your cart and proceed with checkout.
How can I get help with Optimum services?
Optimum’s “Get Help” section on its website provides troubleshooting tips, FAQs, and options to contact customer support for assistance.
- Navigate to the “Get Help” section on Optimum’s website.
- Select your issue or query from the available topics.
- Follow the troubleshooting steps or use the provided contact options to get further support.
What is Optimum's 24/7 customer service phone number?
Optimum provides customer service support via phone:
- NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, NC: Call (866) 347-4784
- All other areas: Call (877) 694-9474
How can I contact Optimum customer service to pay my bill?
To pay your bill, contact the Optimum Billing and Customer Service team:
- Phone: (877) 694-9474
- Monday to Friday: 9 a.m. to 5 p.m. Pacific time.
- Saturday: 9 a.m. to 1 p.m. Pacific time.
- Alternatively, you can use the Optimum chat support feature on its website.
How can I contact Optimum technical support?
For technical support regarding Internet, Phone and TV, reach out to:
- Phone: (888) 276-5255
Use the Optimum chat support feature on its website for real-time assistance.
Who owns Optimum?
Altice is the parent company of Optimum.
How to get professional help with your Optimum problem
If you need help with Optimum, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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