Category: Cruise Line

Azamara Club Cruises operates two ships, the Azamara Journey and the Azamara Quest. The company is a subsidiary of Royal Caribbean Cruises. It has a customer responsiveness rating of 3 out of 5.

Holland America Line is an American/British owned cruise line; a subsidiary of Carnival Corporation & plc. It has a fleet of 14 ships and offers approximately 500 sailings a year visiting all seven continents. It has a customer responsiveness rating of 3 out of 5.

Costa Cruises is one of the operating companies in the Carnival Group with executive control of the group’s activities in Europe. It is based in Genoa, Italy. It has a customer responsiveness rating of 3 out of 5.

Seabourn is a luxury cruise line headquartered in Seattle. The line operates all around the world and is owned by Carnival Corporation. It has a customer service responsiveness rating of 3 out of 5.

Avalon Waterways is an American ship and river cruise line owned by the Globus family of brands, which offers cruises in Europe, China, Southeast Asia, the United States, South America and the Galápagos Islands. Globus, or Group Voyagers, is headquartered in Littleton, Colo. It has a customer responsiveness rating of 3 out of 5.

Regent Seven Seas Cruises is a cruise line headquartered in Miami. It has a customer services rating of 3 out of 5.

Princess Cruise Lines, Ltd. operates a fleet of 17 ships sailing to more than 330 destinations in over 90 countries. The company is a division of Carnival Corporation & plc, the world’s largest cruise company.

Oceania Cruises is a cruise line that operates six upper-premium cruise ships on world-wide itineraries. It is a subsidiary of Norwegian Cruise Line Holdings. It has a customer service responsiveness rating of 3 out of 5.

Disney Cruise Line is a subsidiary of The Walt Disney Company. It operates four ships: Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy, and Castaway Cay, a private island in the Bahamas. It has a customer responsiveness rating of 3 out of 5.

Celebrity Cruises is an ocean cruise line headquartered at the Royal Caribbean Group headquarters in the Port of Miami, Florida. It was founded in 1988 and has been a subsidiary of Royal Caribbean Group since 1997. Royal Caribbean Group currently operates Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, and also holds a 50% joint venture interest in TUI Cruises and Hapag-Lloyd Cruises through the TUI Cruises JV. The company previously owned Azamara before selling the brand to Sycamore Partners in 2021. Celebrity operates a fleet of ocean cruise ships on itineraries to the Caribbean, Bermuda, Europe, Alaska, Asia, Australia, and the Galapagos Islands, and has also launched Celebrity River Cruises, a river cruise division scheduled to begin sailing European rivers in 2027. The brand is positioned in the premium segment of the cruise industry, between mass-market and luxury cruise lines. It has a customer responsiveness rating of 3 out of 5.