Azamara Club Cruises Customer Service Contacts

Azamara operates four ships (Azamara Quest, Azamara Pursuit, Azamara Journey and Azamara Onward).

How to reach a person at Azamara Club Cruises

Azamara Club Cruises Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Azamara Club Cruises

We receive occasional complaints about Azamara Club Cruises. Here’s one where a reader felt ripped off by the cruise’s bait-and-switch tactic.

How to solve a problem with Azamara Club Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Azamara Club Cruises mailing address

Azamara Club Cruises
1050 Caribbean Way
Miami, FL 33132

Azamara Club Cruises social media channels


Azamara Club Cruises executive customer service contacts

Primary Contact
Rob Doerfler
Guest Services Manager
1050 Caribbean Way
Miami, FL 33132
(305) 539-6000

Secondary Contact
Laura Krejci
Chief Administrative and Information Officer
1050 Caribbean Way
Miami, FL 33132
(239) 565-8285, (310) 597-4054

Chief Executive
Carol Cabezas
1050 Caribbean Way
Miami, FL 33132
(305) 420-7510

Frequently asked questions about Azamara Club Cruises

Is Azamara Club Cruises associated with Royal Caribbean?

No. The company is no longer associated with Royal Caribbean as it was sold to Sycamore Holdings about a year ago.

How do I contact Azamara Club Cruises customer service?

What are Azamara Club Cruises customer service's hours of operations?

Azamara Club Cruises customer service is available from Monday to Friday, 8 a.m. to 8:30 p.m., and Saturday from 9 a.m. to 2 p.m. Central time.

How can I cancel my reservation with Azamara Club Cruises?

Complete the online form if you require assistance with redeployment or cancellations.

How to get professional help with your Azamara Club Cruises problem

If you need help with Azamara Club Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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