Azamara operates four ships (Azamara Quest, Azamara Pursuit, Azamara Journey and Azamara Onward).
Azamara Club Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Azamara Club Cruises
We receive occasional complaints about Azamara Club Cruises. Here’s one where a reader felt ripped off by the cruise’s bait-and-switch tactic.
How to solve a problem with Azamara Club Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Azamara Club Cruises mailing address
Azamara Club Cruises
1050 Caribbean Way
Miami, FL 33132
Azamara Club Cruises social media channels
Azamara Club Cruises executive customer service contacts
Primary Contact
Rob Doerfler
Guest Services Manager
1050 Caribbean Way
Miami, FL 33132
RDoerfler@azamara.com
(305) 539-6000
Secondary Contact
Laura Krejci
Chief Administrative and Information Officer
1050 Caribbean Way
Miami, FL 33132
lkrejci@azamara.com
(239) 565-8285, (310) 597-4054
Chief Executive
Carol Cabezas
President
1050 Caribbean Way
Miami, FL 33132
ccabezas@azamara.com
(305) 420-7510
Is Azamara Club Cruises associated with Royal Caribbean?
No. The company is no longer associated with Royal Caribbean as it was sold to Sycamore Holdings about a year ago.
How do I contact Azamara Club Cruises customer service?
Fill out the online contact us form or email azamaraguestrelations@azamara.com.
What are Azamara Club Cruises customer service's hours of operations?
Azamara Club Cruises customer service is available from Monday to Friday, 8 a.m. to 8:30 p.m., and Saturday from 9 a.m. to 2 p.m. Central time.
How can I cancel my reservation with Azamara Club Cruises?
Complete the online form if you require assistance with redeployment or cancellations.
How to get professional help with your Azamara Club Cruises problem
If you need help with Azamara Club Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.