Disney Cruise Line is a subsidiary of The Walt Disney Company. It operates four ships: Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy, and Castaway Cay, a private island in the Bahamas.
Responsiveness rating
What you need to know about Disney Cruise Line
We receive occasional complaints about Disney Cruise Line. Here’s one where a reader wanted his discount as promised.
How to resolve a problem with Disney Cruise Line
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
https://disneycruise.disney.go.com/
Phone Contacts
Main: (407) 566-3500
Customer Service: (800) 951-3532
Toll Free: (800) 951-3532
More Phone Numbers:
Fax Number: 1-407-566-7739
Vacation Packages: 1-407-939-7675
Room-only Bookings: 1-407-939-7429
Tickets: 1-407-939-1289
Dining Reservations: 1-407-939-3463
Email Contacts
Guest Communications
P.O. Box 10238
Lake Buena Vista, FL 32830-0238
Social Media Contacts
Executive Contacts
Primary Contact
Thomas Mazloum
President, New Experience Portfolio and Disney Signature Experiences
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
[email protected]
Chief Executive
Robert Chapek
Chief Executive Officer
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
(818) 560-1000
This contact was published on January 26, 2015 and updated on September 21, 2023.
