Disney Cruise Line is a subsidiary of The Walt Disney Company. It operates four ships: Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy, and Castaway Cay, a private island in the Bahamas.
How to reach a person at Disney Cruise Line
Main: (407) 566-3500
Customer Service: (800) 951-3532
Toll Free: (800) 951-3532
Disney Cruise Line Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Disney Cruise Line
We receive occasional complaints about Disney Cruise Line. Here’s one where a reader wanted his discount as promised.
How to resolve a problem with Disney Cruise Line
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Disney Cruise Line mailing address
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
Disney Cruise Line social media channels
Disney Cruise Line executive customer service contacts
Primary Contact
Thomas Mazloum
President, New Experience Portfolio and Disney Signature Experiences
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
Disney.Signature.Experiences@disney.com
Chief Executive
Robert Chapek
210 Celebration Place
Suite 400
Kissimmee, FL 34747-4600
(818) 560-1000
How to get professional help with your Disney Cruise Line problem
If you need help with Disney Cruise Line, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
