Disney Cruise Line

Disney Cruise Line is a subsidiary of The Walt Disney Company. It operates four ships: Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy, and Castaway Cay, a private island in the Bahamas.

Telephone
Main : (407) 566-3500
Customer Service : (800) 951-3532
Email
Mailing address
210 Celebration Place, Suite 400
Kissimmee, FL 34747-4600

What you need to know about Disney Cruise Line

We receive occasional complaints about Disney Cruise Line. Here’s one where a reader wanted his discount as promised.

How to resolve a problem with Disney Cruise Line

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Disney Cruise Line customer service executives

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Primary
Thomas Mazloum
President, New Experience Portfolio and Disney Signature Experiences
Chief Executive
Robert Chapek
(818) 560-1000

Frequently asked questions about Disney Cruise Line

Call Disney Cruise Line at  (800) 951-3532.  For specific concerns try these numbers: Fax : (407) 566-7739 Vacation packages: (407) 939-7675 Room-only bookings : (407)-939-7429 Tickets : (407) 939-1289 Dining reservations: (407) 939-3463
The same number, (800) 951-3532, can be used for both booking inquiries and reservations with Disney Cruise Line.
Disney Cruise Line is a subsidiary of The Walt Disney Company, which is headquartered in the United States.
The customer service team is available during the following hours: Monday to Friday: 8 a.m. to 10 p.m. Eastern time Saturday and Sunday: 9 a.m. to 8 p.m. Eastern time.

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