Disney Cruise Line Customer Service Contacts

Disney Cruise Line is a subsidiary of The Walt Disney Company. It operates four ships: Disney MagicDisney WonderDisney Dream, and Disney Fantasy, and Castaway Cay, a private island in the Bahamas.

How to reach a person at Disney Cruise Line

Customer Service: (800) 951-3532

Toll Free: (800) 951-3532

Disney Cruise Line Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Disney Cruise Line

We receive occasional complaints about Disney Cruise Line. Here’s one where a reader wanted his discount as promised.

How to resolve a problem with Disney Cruise Line

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Disney Cruise Line mailing address

210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600

Disney Cruise Line social media channels


Disney Cruise Line executive customer service contacts

Primary Contact
Thomas Mazloum
President, New Experience Portfolio and Disney Signature Experiences
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600

Chief Executive
Robert Chapek
210 Celebration Place
Suite 400
Kissimmee, FL 34747-4600
(818) 560-1000

How to get professional help with your Disney Cruise Line problem

If you need help with Disney Cruise Line, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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