Disney Cruise Line Customer Service Contacts

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Disney Cruise Line is a subsidiary of The Walt Disney Company. It operates four ships: Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy, and Castaway Cay, a private island in the Bahamas.

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What you need to know about Disney Cruise Line

We receive occasional complaints about Disney Cruise Line. Here’s one where a reader wanted his discount as promised.

How to resolve a problem with Disney Cruise Line

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600

Phone Contacts

Main: (407) 566-3500
Customer Service: (800) 951-3532
Toll Free: (800) 951-3532

More Phone Numbers:

Fax Number: 1-407-566-7739
Vacation Packages: 1-407-939-7675
Room-only Bookings: 1-407-939-7429
Tickets: 1-407-939-1289
Dining Reservations: 1-407-939-3463

Email Contacts

[email protected]

Guest Communications
P.O. Box 10238
Lake Buena Vista, FL 32830-0238

Social Media Contacts


Executive Contacts

Primary Contact
Thomas Mazloum
President, New Experience Portfolio and Disney Signature Experiences
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
[email protected]

Chief Executive
Robert Chapek
Chief Executive Officer
210 Celebration Place
Suite 400
Kissimmee , FL 34747-4600
(818) 560-1000

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