Princess Cruises is an American cruise line headquartered in Santa Clarita, Calif.
How to reach a person at Princess Cruise Lines
Main: (661) 753-0000
Customer Service: (800) 774-6237
Princess Cruise Lines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Princess Cruise Lines
We receive many complaints about Princess Cruise Lines. After a flight cancellation, this customer was denied a refund. Similarly, this customer was not refunded after being denied boarding due to a positive COVID test. Also, the company did not provide assistance to a vessel that asked for help.
How to resolve a problem with Princess Cruise Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Princess Cruise Lines mailing address
24305 Town Center Drive
Santa Clarita, CA 91355
Princess Cruise Lines social media channels
Princess Cruise Lines executive customer service contacts
Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com
Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
lwarren@princesscruises.com
Chief Executive
John Padgett
24305 Town Center Drive
Santa Clarita, CA 91355
jpadgett@princesscruises.com
How can I contact Princess Cruise Lines customer service?
Call (800) 774-6237 or email info@princesscruises.com.
Who owns Princess Cruise Lines?
It is owned by Carnival.
When can I contact Princess Cruise Lines customer service?
Monday to Friday 6 a.m. to 7 p.m.; Saturday and Sunday 6 a.m. to 6 p.m. (all times Pacific).
How can I check my onboard account and request a statement?
If you did not receive a copy of your stateroom account, you can request one through the Princess Cruises website by navigating to the “customer support and information” section and selecting ‘onboard folio statement’ under the post-cruise questions/comments dropdown menu.
What should I do if I lost an item onboard?
To report a lost item, complete a lost item report on the Princess Cruises website.
How are shore excursion cancellations handled?
If a shore excursion is canceled, the amount paid will be refunded as an onboard credit. This credit will be applied to your onboard account and can be reviewed through your account statement.
How can I belong to the Princess Captain’s Circle?
Princess Captain’s Circle is a loyalty program that offers benefits to repeat cruisers. Membership is automatic after completing a cruise, and benefits increase with more cruises.
How to get professional help with your Princess Cruise Lines problem
If you need help with Princess Cruise Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
