Princess Cruise Lines Customer Service Contacts

make a correction

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

Responsiveness rating

rating
3/5

What you need to know about Princess Cruise Lines

We receive many complaints about Princess Cruise Lines. After a flight cancellation, this customer was denied a refund. Similarly, this customer was not refunded after being denied boarding due to a positive COVID test. Also, the company did not provide assistance to a vessel that asked for help.

How to resolve a problem with Princess Cruise Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

24305 Town Center Drive
Santa Clarita, CA 91355
https://www.princess.com/


Phone Contacts

Main: (661) 753-0000
Customer Service: (800) 774-6237

Call center hours:

Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET)
Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET)


Email Contacts

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]

Chief Executive
John Padgett
President
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]

Also, try [email protected]


What others have to say about Princess Cruise Lines

Princess Cruises has received 1.15 out of 5 stars based on 31 Customer Reviews and a BBB Rating of C-.

Related Posts