Princess Cruise Lines Customer Service Contacts

Princess Cruises is an American cruise line owned by Carnival. The company is incorporated in Bermuda and headquartered in Santa Clarita, Calif.

How to reach a person at Princess Cruise Lines

Customer Service: (800) 774-6237

Princess Cruise Lines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Call center hours:

Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET)
Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET)

What you need to know about Princess Cruise Lines

We receive many complaints about Princess Cruise Lines. After a flight cancellation, this customer was denied a refund. Similarly, this customer was not refunded after being denied boarding due to a positive COVID test. Also, the company did not provide assistance to a vessel that asked for help.

How to resolve a problem with Princess Cruise Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Princess Cruise Lines mailing address

Princess Cruise Lines
24305 Town Center Drive
Santa Clarita, CA 91355

Princess Cruise Lines social media channels


Princess Cruise Lines executive customer service contacts

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]

Chief Executive
John Padgett
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]

Also, try [email protected]

What others have to say about Princess Cruise Lines

Princess Cruises has received 1.15 out of 5 stars based on 31 Customer Reviews and a BBB Rating of C-.

How to get professional help with your Princess Cruise Lines problem

If you need help with Princess Cruise Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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