Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.
Responsiveness rating
What you need to know about Princess Cruise Lines
We receive many complaints about Princess Cruise Lines. After a flight cancellation, this customer was denied a refund. Similarly, this customer was not refunded after being denied boarding due to a positive COVID test. Also, the company did not provide assistance to a vessel that asked for help.
How to resolve a problem with Princess Cruise Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
24305 Town Center Drive
Santa Clarita, CA 91355
https://www.princess.com/
Phone Contacts
Main: (661) 753-0000
Customer Service: (800) 774-6237
Call center hours:
Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET)
Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET)
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]
Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]
Chief Executive
John Padgett
President
24305 Town Center Drive
Santa Clarita, CA 91355
[email protected]
Also, try [email protected]
What others have to say about Princess Cruise Lines
Princess Cruises has received 1.15 out of 5 stars based on 31 Customer Reviews and a BBB Rating of C-.
This contact was published on February 9, 2015 and updated on September 25, 2023.
