Celebrity Cruises is owned by Royal Caribbean Group and headquartered in Miami. Royal Caribbean Group also owns Royal Caribbean International and Silversea Cruises.
Celebrity Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Celebrity Cruises
What you need to know about Celebrity Cruises
Most issues with Celebrity Cruises are resolved quietly and to the customer’s satisfaction, usually without our involvement. There are a few exceptions. In this case, Celebrity Cruises overcharged this customer.
- Celebrity Cruises’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Celebrity Cruises with our insider guide or through its executive contacts.
- Celebrity Cruises’ customer service policies are standard. Here are our frequently asked questions about Celebrity Cruises.
Celebrity Cruises customer service response times
Celebrity Cruises’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 751-7804 | Representatives are available 7 days a week from 7 a.m. to midnight Eastern time. |
| Email support cxc@celebrity.com | Representatives are available 7 days a week from 7 a.m. to midnight Eastern time. |
| Live chat | Celebrity Cruises offers live chat on its website, starting with a chatbot to handle common questions and connecting to a live agent for more detailed support, available 7 days a week from 8 a.m. to midnight Eastern Time. |
| Social media | Celebrity Cruises is active on social media platforms such as Facebook, X, Instagram, LinkedIn and YouTube. |
| Help center/FAQ | Celebrity Cruises’ help center/FAQ provides quick answers to common questions regarding bookings, itineraries, onboard services, shore excursions, loyalty programs and travel policies. |
How to resolve a problem with Celebrity Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Celebrity Cruises mailing address
1050 Caribbean Way
Miami, FL 33132
Celebrity Cruises loyalty program
Celebrity Cruises has a loyalty program called the Captain’s Club which tracks repeat guests and provides tiered membership benefits based on cruise history.
Celebrity Cruises social media channels
Celebrity Cruises executive customer service contacts
Primary Contact
Megan Harrington
Manager, Guest Relations
1050 Caribbean Way
Miami, FL 33132
megan@rccl.com
Secondary Contact
Ashley Whitaker
Senior Customer Service Manager
1050 Caribbean Way
Miami, FL 33132
mwhitaker@celebrity.com
Chief Executive
Laura Hodges Bethge
President
1050 Caribbean Way
Miami, FL 33132
lbethge@celebrity.com
Celebrity Cruises customer service policies
What is Celebrity Cruises' privacy policy?
Celebrity Cruises’ privacy policy describes how the company collects, uses, and protects personal information, including how data are used for processing bookings and for marketing purposes.
What are Celebrity Cruises terms of use?
Celebrity Cruises’ terms of use outline the rules and conditions for using the website and services, including booking procedures, user responsibilities, intellectual property and limitations of liability.
What are Celebrity Cruises' guest terms?
Celebrity Cruises’ guest terms outline the rules and responsibilities for passengers, including booking, onboard conduct, cancellations and use of services.
Celebrity Cruises self-service links
How can I manage my reservation?
On the website, navigate to “Manage My Booking” to update your itinerary, passenger details or contact information.
How do I check in for my cruise online?
On the website, navigate to “Online Check-in” and follow the prompts to complete your pre-cruise check-in.
How can I report a lost item or luggage?
On the website, navigate to “Lost & Found” or “Guest Relations” to report a lost item or luggage.
How can I contact Celebrity Cruises customer service?
Call (888) 751-7804 or email cxc@celebrity.com.
What other phone numbers and email addresses are available for specific services at Celebrity Cruises?
All phone numbers and email addresses for reservations, group bookings, special needs, media inquiries, and other services are listed on Celebrity Cruises’ official contact page.
Do Celebrity Cruises have Wi-Fi?
Yes, Celebrity Cruises offers onboard Wi-Fi packages.
How to get professional help with your Celebrity Cruises problem
If you need help with Celebrity Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Celebrity Cruises?
Submit your review | |
