Costa Cruises is one of the operating companies in the Carnival Group with executive control of the group’s activities in Europe. It is based in Genoa, Italy.
Costa Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Costa Cruises
The company responds to most customer complaints in a satisfactory manner.
How to solve a problem with Costa Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Costa Cruises mailing address
Costa Cruises
Piazza Piccapietra, 48, 16121
Genoa, Italy
Costa Cruises social media channels
Costa Cruises executive customer service contacts
Primary Contact
Heather Aitkens
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
haitkens@costacruise.com
Secondary Contact
Ruben Perez
General Manager
Piazza Piccapietra, 48, 16121
Genoa, Italy
ruben.perez@costacruise.com
Chief Executive
Michael Thamm
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
mthamm@costacruise.com
How can I contact Costa Cruises customer services?
Call (800) 247-7320 or email customercare@us.costa.it.
Does Costa Cruises have an international telephone number?
Call +39-010-54831.
What is Costa Cruises mailing address in the U.S.?
Post-Cruise customer service for Costa Cruises is at 200 S. Park Road, Suite 200, Hollywood FL 33021.
How can I cancel my reservation with Costa Cruises?
Call (800) 247-7320 or email customercare@us.costa.it.
How to get professional help with your Costa Cruises problem
If you need help with Costa Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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