Based in Genoa, Italy, Costa Cruise is one of the main operating companies in the Carnival Group with executive control of the group’s activities in Europe. The company is responsible for operation of Costa Cruises in Italy, AIDA Cruises in Germany and Ibero Cruises in Spain.
Responsiveness rating
What you need to know about Costa Cruises
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Costa Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Piazza Piccapietra, 48, 16121
Genoa, Italy
https://www.costacruises.com/
Phone Contacts
Main: (800) 462-6782
Customer Service: (800) 247-7320
International: +39 010 54831
Email Contacts
[email protected]
[email protected]
[email protected]
Customer Service Resources
Post-Cruise Customer Service, Costa Cruises,
200 S. Park Road, Suite 200,Hollywood FL 33021
Social Media Contacts
Executive Contacts
Primary Contact
Heather Aitkens
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]
Secondary Contact
Ruben Perez
General Manager
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]
Chief Executive
Michael Thamm
Chief Executive Officer, Costa Group
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]
This contact was published on February 27, 2015 and updated on September 21, 2023.