Costa Cruises Customer Service Contacts

Costa Cruises is one of the operating companies in the Carnival Group with executive control of the group’s activities in Europe. It is based in Genoa, Italy.

How to reach a person at Costa Cruises

Customer service: (800) 247-7320

Costa Cruises Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Costa Cruises

The company responds to most customer complaints in a satisfactory manner.

How to solve a problem with Costa Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Costa Cruises mailing address

Costa Cruises
Piazza Piccapietra, 48, 16121
Genoa, Italy

Costa Cruises social media channels


Costa Cruises executive customer service contacts

Primary Contact
Heather Aitkens
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]

Secondary Contact
Ruben Perez
General Manager
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]

Chief Executive
Michael Thamm
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]

Frequently asked questions about Costa Cruises

How can I contact Costa Cruises customer services?

Does Costa Cruises have an international telephone number?

What is Costa Cruises mailing address in the U.S.?

Post-Cruise customer service for Costa Cruises is at 200 S. Park Road, Suite 200, Hollywood FL 33021.

How can I cancel my reservation with Costa Cruises?

How to get professional help with your Costa Cruises problem

If you need help with Costa Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help