Costa Cruises Customer Service Contacts

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Based in Genoa, Italy, Costa Cruise is one of the main operating companies in the Carnival Group with executive control of the group’s activities in Europe. The company is responsible for operation of Costa Cruises in Italy, AIDA Cruises in Germany and Ibero Cruises in Spain.

Responsiveness rating

rating
3/5

What you need to know about Costa Cruises

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Costa Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Piazza Piccapietra, 48, 16121
Genoa, Italy
https://www.costacruises.com/


Phone Contacts

Main: (800) 462-6782
Customer Service: (800) 247-7320
International: +39 010 54831


Email Contacts

[email protected]
[email protected]
[email protected]


Customer Service Resources

Post-Cruise Customer Service, Costa Cruises,
200 S. Park Road, Suite 200,Hollywood FL 33021


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Heather Aitkens
Guest Relations Coordinator
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]

Secondary Contact
Ruben Perez
General Manager
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]

Chief Executive
Michael Thamm
Chief Executive Officer, Costa Group
Piazza Piccapietra, 48, 16121
Genoa, Italy
[email protected]