Regent Seven Seas Cruises Customer Service Contact Support Via Phone Email Exec Contacts

Regent Seven Seas Cruises is a cruise line headquartered in Miami. The company offers luxury cruises which visit over 300 ports worldwide. Regent is owned by Norwegian Cruise Line Holdings.

Responsiveness rating

3/5

Regent Seven Seas Cruises often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Regent Seven Seas Cruises

Regent Seven Seas Cruises has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Regent Seven Seas Cruises

Like most communication service providers, Regent Seven Seas Cruises normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

7665 Corporate Center Drive
Suite 100
Miami, FL 33126
https://www.rssc.com/

Phone Contacts

Main: (954) 776-6123
Customer Service: (844) 473-4368
Toll Free: 800-285-1835

Email Contacts

[email protected]

**In our efforts to make contacting Guest Relations a more streamlined and easier process for our guests and travel partners, we have revamped our web contact to now include a specific link for guests or Travel Agents seeking assistance with any post-cruise issue. As a result, [email protected] will no longer be a viable form of contact. That said if you would please update your database records to reflect instead the below specific link so guests and agents can have accurate information as to our contact details:

https://www.rssc.com/post-cruise-inquiry-form

Customer Service Resources

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Eric McAndrews *Please see note above concerning the correct steps for quick problem resolution at RSSC
Senior Director, Reservations and Guest Relations
7665 Corporate Center Drive
Suite 100
Miami, FL 33126
[email protected]

Secondary Contact
Robert Castellanos *Please see note above concerning the correct steps for quick problem resolution at RSSC
Guest Relations Administrator
7665 Corporate Center Drive
Suite 100
Miami, FL 33126
[email protected]

Chief Executive
3 Andrea De Marco
Chief Executive Officer
7665 Corporate Center Drive
Suite 100
Miami, FL 33126
(954) 501-5114
[email protected]

Alternative telephone number: (866) 720-4111