Holland America Customer Service Contacts

Holland America Line is an American/British owned cruise line; a subsidiary of Carnival Corporation & plc. It has a fleet of 14 ships and offers approximately 500 sailings a year.

How to reach a person at Holland America

Customer Service:  (800) 599-8256

General fax number: (206) 281-7110

Guest relations fax: (206)-301-5327

Holland America Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Holland America

We receive regular complaints about Holland America. Here’s a case where the cruise line switched ports for one of its passengers. And here’s another case in which Holland America refused to board a customer because of a paperwork problem. Recently, we also had a case involving a customer who had raw sewage in his cabin.

How to solve a problem with Holland America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Holland America mailing address

Holland America
450 Third Avenue West

Holland America social media channels


Holland America executive customer service contacts

Primary Contact
Brett Swofford
Senior manager of guest relations
450 Third Avenue West
[email protected]

Secondary Contact
Gustavo Antocha
President, Holland America Line
450 Third Avenue West
[email protected]
(206) 281-3535

Also, try:

[email protected]

[email protected]

[email protected]

(305) 663-3387
(305) 790-1584
(404) 257-9064
(786) 391-1361
(305) 609-8723

Chief Executive
Jan Swartz
Group President of Holland America Group
450 Third Avenue West
[email protected] , [email protected] , [email protected]
(206) 281-3535

+1 305-463-3000
+1 661-753-0000
+1 661-645-7156
+1 661-222-7786
+1 323-376-8097
+1 661-753-1850

How to get professional help with your Holland America problem

If you need help with Holland America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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