Holland America Line is a subsidiary of Carnival Corporation. It has a fleet of 14 ships and offers approximately 500 sailings a year.
How to reach a person at Holland America
Main: (206) 281-3535
Customer service: (800) 599-8256
General fax number: (206) 281-7110
Guest relations fax: (206)-301-5327
Holland America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Holland America
We receive regular complaints about Holland America. Here’s a case where the cruise line switched ports for one of its passengers. And here’s another case in which Holland America refused to board a customer because of a paperwork problem. Recently, we also had a case involving a customer who had raw sewage in his cabin. This customer needs his medical records from Holland America to file an insurance claim, but Holland America is taking its time sending it to him.
How to solve a problem with Holland America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Holland America mailing address
Holland America
450 Third Avenue West
https://www.hollandamerica.com/en_US.html
Holland America social media channels
Holland America executive customer service contacts
Primary Contact
Brett Swofford
Senior manager of guest relations
450 Third Avenue West
bswofford@hollandamerica.com
907-278-8040
Secondary Contact
Michael Smith
Senior Vice President, Guest Experience and Product Development
450 Third Avenue West
msmith@hollandamerica.com
(206) 281-3535
Also, try:
officeofthepresident@hollandamerica.com
(305) 663-3387
(305) 790-1584
(404) 257-9064
(786) 391-1361
(305) 609-8723
Chief Executive
Beth Bodensteiner
President
450 Third Avenue West
bbodensteiner@hollandamerica.com, bbodensteiner@princesscruises.com
(206) 281-3535
+1 305-463-3000
+1 661-753-0000
+1 661-645-7156
+1 661-222-7786
+1 323-376-8097
+1 661-753-1850
How do I contact Holland America by phone?
You can contact Holland America Line’s customer service hotline by calling (800) 599-8256 if you are in North America, +1-206-626-7350 if you are outside of North America.
What is the address for Holland America Line?
Holland America Line is headquartered at 450 Third Avenue West, Seattle, WA.
What is the phone number for the Holland America Mariner Society?
For inquiries about the Mariner Society, call (800) 547-9139 or send email to mariner_society@hollandamerica.com.
Is Holland America a U.S. company?
Holland America Line is a cruise line headquartered in Seattle, Washington, United States, which is owned by an American company.
Who owns Holland America?
Holland America Line, a subsidiary of Carnival Corporation, is one of the largest cruise companies in the world.
How to get professional help with your Holland America problem
If you need help with Holland America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
