Holland America

Holland America Line is a subsidiary of Carnival Corporation. It has a fleet of 14 ships and offers approximately 500 sailings a year.

Telephone
Main : (206) 281-3535
Customer service :  (800) 599-8256
Guest relations fax : (206)-301-5327
Fax :(206) 281-7110
Email
Mailing address
Holland America, 450 Third Avenue West
Seattle, WA 98119
Website
hollandamerica.com/en_US.html

What you need to know about Holland America

We receive regular complaints about Holland America. Here's a case where the cruise line switched ports for one of its passengers. And here's another case in which Holland America refused to board a customer because of a paperwork problem. Recently, we also had a case involving a customer who had raw sewage in his cabin. This customer needs his medical records from Holland America to file an insurance claim, but Holland America is taking its time sending it to him.

How to resolve a problem with Holland America

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Holland America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brett Swofford
Senior manager of guest relations
907-278-8040
Secondary
Michael Smith
Senior Vice President, Guest Experience and Product Development
(206) 281-3535
Chief Executive
Beth Bodensteiner
President
(206) 281-3535

Frequently asked questions about Holland America

You can contact Holland America Line's customer service hotline by calling (800) 599-8256 if you are in North America, +1-206-626-7350 if you are outside of North America.
Holland America Line is headquartered at 450 Third Avenue West, Seattle, WA.
For inquiries about the Mariner Society, call (800) 547-9139 or send email to mariner_society@hollandamerica.com.
Holland America Line is a cruise line headquartered in Seattle, Washington, United States, which is owned by an American company.
Holland America Line, a subsidiary of Carnival Corporation, is one of the largest cruise companies in the world.

Outdated info? Report it here