Category: Airline

Compañía Panameña de Aviación, S.A., (commonly referred to simply as “Copa Airlines”) is the flag carrier of Panama. It is headquartered in Panama City, Panama, with its main hub at Tocumen International Airport. It operates  flights to North, Central and South America, and the Caribbean. Copa is a subsidiary of Copa Holdings, S.A. as well as a member of the Star Alliance. The airline is also the main operator and owner of Colombian airline AeroRepública, currently known as Copa Airlines Colombia. It has a customer responsiveness rating of 3 out of 5.

… Read more

… Read more

Canadian charter and scheduled airline, and a subsidiary of Sunwing Travel Group. It has a customer service responsiveness rating of 3 out of 5.

Croatia Airlines Ltd. is the state-owned flag carrier of Croatia. It is headquartered in Buzin near Zagreb and operates domestic and international services mainly to European destinations. Its main hub is Zagreb International Airport with focus cities being Dubrovnik, Split, and Zadar. Since November 2004, the airline has been a member of Star Alliance. It has a customer service responsiveness rating of 3 out of 5.

Iberia is the largest airline in Spain. Based in Madrid, it operates an international network of services from its main bases of Adolfo Suárez Madrid-Barajas Airport and Barcelona El Prat Airport. Along with Air Nostrum and Iberia Express, it comprises Iberia Group, whose airlines fly to over 102 destinations in 39 countries, and 90 additional destinations through code-sharing agreements with other airlines. It has a customer service responsiveness rating of 3 out of 5.

Icelandair is Iceland’s largest air carrier and is headquartered at Reykjavik Airport in Reykjavik. It has a customer responsiveness rating of 3 out of 5.

Japan Airlines Co., Ltd. (JAL) is the second largest airline by fleet in Japan and is headquartered in Shinagawa, Tokyo, Japan.  Japan Airlines has main hubs in Tokyo as well as Osaka.  JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, as well as JAL Cargo for cargo and mail services. It has a customer service responsiveness rating of 3 out of 5.

Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol. KLM operates scheduled passenger and cargo services to more than 130 destinations worldwide. It is the oldest airline in the world still operating under its original name. It has a customer service responsiveness rating of 3 out of 5.

Hainan Airlines is headquartered in Haikou, China. It is the largest privately owned air transport company and the fourth largest airline in terms of fleet size in the People’s Republic of China. It operates scheduled domestic and international services on 500 routes from Hainan and nine locations on the mainland, as well as charter services. It is owned by HNA Group It has a customer service responsiveness rating of 3 out of 5.