Ravn Alaska
Ravn Alaska (formerly Era Alaska) is an airline operated by Corvus Airlines, based in Anchorage.
What you need to know about Ravn Alaska
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ravn Alaska
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Verified contacts
Ravn Alaska customer service executives
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Chief Executive
Rob McKinney
Chief Executive
Frequently asked questions about Ravn Alaska
Call (800) 866-8394 or email ravncare@ravnalaska.com.
Monday to Friday 8 a.m. to 5 p.m. Alaska time.
You can book a flight online through the Ravn Alaska website, by calling customer service at (800) 866-8394, or by visiting a Ravn Alaska ticket counter at the airport.
Yes, you can make changes to your reservation online through the "Manage My Booking" section on the Ravn Alaska website or by calling customer service at (800) 866-8394.
Log in to your account on the Ravn Alaska website, go to the "Manage My Booking" section, or contact customer service at (800) 866-8394. Cancellation policies and fees may vary based on the fare type.
Ravn Alaska’s baggage policy includes allowances for carry-on and checked baggage. Specific weight and size limits apply, and additional or overweight baggage may be subject to fees. Details can be found on the website.
If your baggage is lost or damaged, report it to a Ravn Alaska representative at the airport immediately. You can also contact customer service at (800) 866-8394 for assistance.
Ravn Alaska recommends arriving at least 90 minutes before your scheduled departure time for domestic flights. Check-in and baggage drop-off typically close 45 minutes before departure.
You can check in online through the Ravn Alaska website, via the mobile app, or at the airport using a kiosk or ticket counter.
Yes, Ravn Alaska allows pets to travel in the cabin or as checked baggage, subject to certain restrictions and fees. Check the website for detailed pet travel policies.
You can request special assistance during the booking process or by contacting customer service at (800) 866-8394. Ravn Alaska provides services for passengers with disabilities, including wheelchair assistance and support for those with medical needs.
Refund requests can be made online through the Ravn Alaska website or by contacting customer service at (800) 866-8394. Refund eligibility depends on the fare type and the circumstances of the cancellation.
Compensation for delayed or canceled flights varies based on the situation and the cause of the disruption. Contact customer service at (800) 866-8394 for specific information regarding your flight.
Contact Ravn Alaska's Group Travel department at grouptravel@ravnalaska.com or call (800) 866-8394. Special rates and arrangements may be available.
Passengers aged 18 and older must present a valid government-issued photo ID, such as a driver’s license or passport. Children under 18 traveling with an adult do not need to show ID.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 19, 2017. Updated October 26, 2025.