Ravn Alaska (formerly Era Alaska) is an airline operated by Corvus Airlines, based in Anchorage.
Ravn Alaska Responsiveness rating
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What you need to know about Ravn Alaska
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ravn Alaska
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Ravn Alaska mailing address
4700 Old International Airport Road
Anchorage, AK 99502
Ravn Alaska executive customer service contacts
Primary Contact
William Walsh
Marketing and Customer Relations Manager
4700 Old International Airport Road
Anchorage, AK 99502
wwalsh@flyera.com
Secondary Contact
Len Sloper
Senior Vice President, Airports, Cargo and Real Estate
4700 Old International Airport Road
Anchorage, AK 99502
lsloper@flyera.com
Derek Shanks
Chief Commercial Officer
4700 Old International Airport Road
Anchorage, AK 99502
dshanks@flyera.com
Chief Executive
Rob McKinney
4700 Old International Airport Road
Anchorage, AK 99502
rob@ravnalaska.com
How can I contact Ravn Alaska customer service?
Call (800) 866-8394 or email ravncare@ravnalaska.com.
What are the customer service hours?
Monday to Friday 8 a.m. to 5 p.m. Alaska time.
How do I book a flight with Ravn Alaska?
You can book a flight online through the Ravn Alaska website, by calling customer service at (800) 866-8394, or by visiting a Ravn Alaska ticket counter at the airport.
Can I make changes to my reservation?
Yes, you can make changes to your reservation online through the “Manage My Booking” section on the Ravn Alaska website or by calling customer service at (800) 866-8394. Change fees and fare differences may apply.
How can I cancel my flight?
Log in to your account on the Ravn Alaska website, go to the “Manage My Booking” section, or contact customer service at (800) 866-8394. Cancellation policies and fees may vary based on the fare type.
What is Ravn Alaska's baggage policy?
Ravn Alaska’s baggage policy includes allowances for carry-on and checked baggage. Specific weight and size limits apply, and additional or overweight baggage may be subject to fees. Details can be found on the website.
How do I report lost or damaged baggage?
If your baggage is lost or damaged, report it to a Ravn Alaska representative at the airport immediately. You can also contact customer service at (800) 866-8394 for assistance.
When should I arrive at the airport for my flight?
Ravn Alaska recommends arriving at least 90 minutes before your scheduled departure time for domestic flights. Check-in and baggage drop-off typically close 45 minutes before departure.
How can I check in for my flight?
You can check in online through the Ravn Alaska website, via the mobile app, or at the airport using a kiosk or ticket counter.
Can I travel with pets on Ravn Alaska flights?
Yes, Ravn Alaska allows pets to travel in the cabin or as checked baggage, subject to certain restrictions and fees. Check the website for detailed pet travel policies.
How can I request special assistance for my flight?
You can request special assistance during the booking process or by contacting customer service at (800) 866-8394. Ravn Alaska provides services for passengers with disabilities, including wheelchair assistance and support for those with medical needs.
How do I request a refund?
Refund requests can be made online through the Ravn Alaska website or by contacting customer service at (800) 866-8394. Refund eligibility depends on the fare type and the circumstances of the cancellation.
What compensation is available for delayed or canceled flights?
Compensation for delayed or canceled flights varies based on the situation and the cause of the disruption. Contact customer service at (800) 866-8394 for specific information regarding your flight.
How can I book group travel with Ravn Alaska?
Contact Ravn Alaska’s Group Travel department at grouptravel@ravnalaska.com or call (800) 866-8394. Special rates and arrangements may be available.
What identification is required for travel?
Passengers aged 18 and older must present a valid government-issued photo ID, such as a driver’s license or passport. Children under 18 traveling with an adult do not need to show ID.
How to get professional help with your Ravn Alaska problem
If you need help with Ravn Alaska, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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