China Airlines

China Airlines is the flag carrier and largest airline of the Republic of China. It is headquartered in Taiwan Taoyuan International Airport.

Telephone
Main : +886-2-412-9000
Customer service : 800) 227-5118
Mailing address
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
Website
china-airlines.com/us/en

What you need to know about China Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Airlines

Try self-service first

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Start with the primary contact below, then escalate step by step if needed.

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Verified contacts

China Airlines customer service executives

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Primary
Chen, I-Chieh
Vice President
Secondary
Daniel Peng
Corporate Communications Office Vice President and Spokesman
Chief Executive
Hsieh Su-Chien
Chairman, President

Frequently asked questions about China Airlines

Taiwan

Customer Service: + 412-9000 (Mobile: + 02 412 9000)  Fax: +02 2514 6004 6

China

Customer Service: + 86 400 888 6998

Customer Complaints: USA and Canada: China Airlines CSS department, 200 N. Continental Blvd. EL Segundo, CA 90245, U.S.A.
+886-2-412-9000
You have the option to cancel or change your flight with China Airlines, but there are specific conditions and fees to consider: Cancellation:
  1. You can cancel your itinerary through the China Airlines portal. Please note that a refund fee may apply based on your ticket's rules.
  2. To cancel a selected flight segment for all passengers, use the portal at least 3 hours before the scheduled departure time. If any passenger has completed online check-in, cancel online check-in before canceling the booking.
  3. Some ticket types may only be refunded for the unused tax portion, following ticket rules.
  4. For flights to and from the U.S., passengers can cancel bookings for free within 48 hours of purchase.
Change:
  1. To change the date and time of your flight, use the China Airlines portal.
  2. For route changes, contact the Customer Center or Branch office for assistance.
  3. The fare will be recalculated automatically based on the fare rule when you change the flight, and any fare difference and service charges will be collected.
  4. Note that reissue/rebook applies to all passengers in the same booking.
Please be aware that these policies may change, so it's advisable to check the most current information on the China Airlines website or contact their customer service directly.
China Airlines is headquartered at Taiwan's Taoyuan International Airport, not in the United States.
China Airlines is an international carrier, with English-proficient crew members.
Contact China Airlines between 9 a.m. to 5:30 p.m. on Monday to Friday West Coast time and 7 a.m. to 3:30 p.m. West Coast time.
China Airlines is owned by the China Airlines Group. The majority shareholder is the China Aviation Development Foundation, a wholly owned entity of the Taiwanese government.

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