China Airlines is the flag carrier and largest airline of the Republic of China. It is headquartered in Taiwan Taoyuan International Airport.
Responsiveness rating
What you need to know about China Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with China Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
https://www.china-airlines.com/us/en
Phone Contacts
Main: (03) 399-8888
Customer Service: 800-227-5118 North America
Toll Free: 800-227-5118 North America
International: +886-2-412-9000
Taiwan
Customer Service: 412-9000 (Mobile: 02-412-9000) Fax: 02-2514-6004~6
China
Customer Service: 86-400-888-6998
Email Contacts
Customer Complaints: USA and Canada: China Airlines CSS department 200 N. Continental Blvd. EL Segundo, CA 90245, U.S.A.
Social Media Contacts
Executive Contacts
Primary Contact
Chen, I-Chieh
Vice President
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]
Secondary Contact
Daniel Peng
Corporate Communications Office Vice President and Spokesman
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
[email protected]
Wang Chen-Min
Senior Vice President, Passenger sales
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
Chief Executive
Hsieh Su-Chien
Chairman & President
No. 1, Hangzhan S. Rd, Dayuan Dist
Taoyuan City, Taiwan 33758
